[Resolved] Croma — selling defective mobiles to get it rectify by the customer itself | |||
My name is robin. I purchased a Sony experiaM2 mobile on 21st july from croma store in Gurgaon and i started feeling the problems from the day i purchased but i was thinking that its new 4 me so i m not getting it properly and the problems was not permanently exist that time, some times its working fine and sometimes not but now after 20 days the problems become permanent in mobile and when i took it to the nearest croma store they suggested me to get it rectify from sony service centre. Means its gud to make fool of customer and add a proud and trust kind of words with TATA company. Just start selling your diffective items and send the customer to the another company service centre. Now i dont want this mobile and want to purchase a croma product and then i will see where u send me. its ridiculous. i never expected this from your chain bcoz i was also a TATA emplyee earlier. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
TATA is for trust but there r some who ruined it like CROMA. its better to stop selling other companies product.
Reply
Dear Robin,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your registered contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
|
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your registered contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
|
Dear Customer,
Thank you for registering your feedback with us.
Our Croma Care executive tried reaching out to you but found your number unreachable. Request you to let us know an appropriate time to call you again. Alternatively, you could get in touch with us on[protected].
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for registering your feedback with us.
Our Croma Care executive tried reaching out to you but found your number unreachable. Request you to let us know an appropriate time to call you again. Alternatively, you could get in touch with us on[protected].
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear croma team
my mobile no. [protected] and you can contact me any time during morning hours or you revert me on the e-mail ID. your croma team offered me to deliver my handset to my home but i did not get it till now its being 1 month and as per your web site you are entitled to replace the product if the problem occurs with in 21 working days then why you taken my mobile for rectification. why should the customer suffer with its data lose by you guys. you always made the phone data clear and gave it to the customer. so, now i am trying to raise this complain to the consumer forum as my one of friend did and the court fined the company as well as the store and distributor. you send me your email ID please so that i can show you the court orders of that case.
my mobile no. [protected] and you can contact me any time during morning hours or you revert me on the e-mail ID. your croma team offered me to deliver my handset to my home but i did not get it till now its being 1 month and as per your web site you are entitled to replace the product if the problem occurs with in 21 working days then why you taken my mobile for rectification. why should the customer suffer with its data lose by you guys. you always made the phone data clear and gave it to the customer. so, now i am trying to raise this complain to the consumer forum as my one of friend did and the court fined the company as well as the store and distributor. you send me your email ID please so that i can show you the court orders of that case.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
75%
Complaints
3217
Pending
452
Resolved
2240
View all 3217 Croma reviews & complaints
+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
View all Croma contact information