[Resolved] Croma — smart tv

jankur29

from Delhi, Delhi

Address:

110058

I had bought croma 80cm crel 7326 on 04.05.2017 from rohini sec 7.

The led is having a black spot under the front panel (Main screen) left bottom area since i purchased the tv. Also, the speed of tv response is very very slow. It takes too much time to process any request. Apps usually starts and closed due to error. Now remote has also stopped working within just 6 months.

Complained twice for the same. But both the times, engineer visited and told me that this tv will be replaced as it is beyond repair.

But no response till now. Almost 5 months, just a mail to wait...

Worst servies, worst quality of croma product..

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Aug 5, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Jan 20, 2018

Updated by jankur29 Received a call from croma yesterday and they asked for 24 hours.. But again there is no response. Big Brand and Cheap policies.

Jan 22, 2018

Updated by jankur29 Now after complaining on this portal, My TV Replacement is approved. I have been to showroom yesterday for the same, but now Rohini Croma Store people are asking to pay Rs.2000 extra for replacement. They say that my model is updated and I have to pay difference.

Jan 30, 2018

Updated by jankur29 Somehow, I have got a replacement. But Unfortunately it seems that they have given a repaired piece as there is a Kalawa tied up on the power cable and a sign of tilak is clearly visible on the panel. Remote was also put in a plastic pouch with multiple tapes like we normally do. Air Mouse was without its receiver. while they said that it is a new piece.

I really dont know what this big brand Tata is doing...

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.