| Address: | Croma, Nashik- Pushpa Park- A215, Nashik - 422011 |
Bought lenovo yoga laptop from croma store nashik oreder no SOA[protected] on 28/01/2023.
while checking the product found out issues with touch screen and asked for cancellation of purchase. store salesperson provided another laptop kept for display to customer. i refused to buy but he insisted to accept it no issues will come. if any problem arise they would provide refund with in 14 days of purchase.
he guaranteed. with in two days of purchase laptop started to malfunction, suddenly shutdown, hanged, over heating and battery drained quickly. informed the same to the store and gave laptop for checking on 5/02/2023. infront of me they reinstalled windows and kept for updating and laptop got heated and shutdown suddenly battery drained. i lost my data. after that when i asked for refund they said we have some procedures submit the laptop just give us one day we will resolve. from 5/02/2023 till 7/02/2023 i was going store no query addressed properly. still heating issues are there .
on the day of purchase my entire day wasted in the store.
sales person said today (8/02/2023) before 1pm they will call and update regarding the status. till now no response from the store. highly disappointed from Croma. i never expected this from such a trustworthy shop. selling defective products to customers making false promises. emotionally i'm hurt bought this laptop for my higher studies Ph.D. by trusting the words of sales person . Paid INR 74768 my hard earned money. got nothing but loss of time and hope.
it's not tolerable convincing the customer making false promises and selling opened box piece which kept for display.
please do the needful either refund the money or provide replacement.
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