[Resolved] Croma — Sony TV, Croma extended warranty | |||
I have purchased Sony TV close 3 years back and covered with Croma extended warranty. There are horizontal lines showing up and made calls to Croma customer care and the complaint number is 148383. The attended service person has informed that it requires replacement of panel and it will take 15 days to deliver and fix the panel. It has been more than 50 days and the issue is yet to be resolved. I have made numerous calls to Croma extended warranty and supposed service personal and till day nothing has been done. Irony is the Service personal for last 2 weeks keep promising about the delivery of the panel every working day and nothing has been delivered yet. Calls to Croma customer care for escalation and request to speak with manager were refused. The promised call backs from Croma customer care were never met. I can provide details of the customer care person and Service personal who attended the issue if required. Not sure when this problem will be resolved. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
You can reach me on +91-[protected].
Dear Amarnath,
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
This is the second time I am providing my contact detail. I hope you are reading the logs before requesting for information.
My contact number is [protected].
My contact number is [protected].
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma