[Resolved]  Croma — Sony WH-XB700 headphones

Date :July 30 2020
croma complaint number : SR[protected]
Order Number: [protected]

I had placed the order on 25th July 2020 and the product was supposed to be delivered within 3 hrs i.e 10.30pm, but the product was delivered on 27th july 2020.

I bought this headphones for taking calls for a long duration, after using it for 1.3hrs my left ear started paining and also the opposite party informed me that my voice was not clear. The main purpose of buying a headphone is to feel satisfied with the product, if not satisfied then it is the responsibility of the store (Croma) to see that the customer gets satisfied.

I made a complaint with the customer care call center number and informed them that I would opt to buy a more comfortable item from their store itself. Customer care had sent a mail stating to visit the near by store. today I visited the store and was informed that no exchange will be made available and to visit a croma service center for getting the defect rectified. why must the comsumer be responsible for a defective and less comfortable product? I will be happy if i get a refund and if return is initiated