[Resolved]  Croma — Split ac not working

Address:

Mumbai City, Maharashtra, 400098

Need to share my experience with croma, bandra west . I bought the a.C. 2 ton panasonic from croma on 5 march 2016. The purpose was to keep my living room cool which is is approx 200 sqft. But the day when it was installed, i told the installation guy that ac is not cooling, he told me to keep patience, it will be full cooling after few hours and he left. Those few hours passed but the cooling remain the same. Then i contacted the panasonic service center, to my surprise the technician told there is no gas in the ac ( i was shocked as i paid almost 50, 000rs including installation). He filled the gas and said problem solved but the problem still remains the same. "ac is not cooling".This procedures continued three visit of different technician and no solution. When contacted the store manager niranjan more about the faulty split unit only assurance he gives that they are working on my problem. Now two weeks have passed but no solution. It's a request to people, please dont buy from croma, though it is part of tata but they are running fraud business by selling defective products. The croma sales person riyaz shaikh even he cheated me by giving wrong information that panosonic split unit is copper condenser but in reality it is aloy (Aluminium) condenser confirmed by their own panasonic technican. I m going through a mental torchure after paying so much and ac is not working. Dear customers please beaware of fraud retail outlet croma.