[Resolved]  Croma Store — Very Disappointed with the service

Address:

Pune, Maharashtra

Hi,
I had registered a complaint for my Panasonic fridge on 23rd May 14 but I have not received any update / feedback on my complaint no one bothered to even address my complaint.

In month of June I tried connecting to extended warranty help desk but many times was unable to get connected, once I got connected & the executive noted my mobile number / other details and assured me to call back but I not received any call back from customer care.
I am very much surprised that each and every time I call person informs me that our system is down so please give us your details we will call back, why systems are down for so long time ?

Actually what I noticed is system are not down they just lie to us, because after many tries when I got connected & person told me so, I insisted on talking to senior person that time he transferred the call & system were working.
Height of all, I came to know that my complaint is closed without even speaking or taking any action on it, I was surprised that how this can happen?
Still I controlled myself and asked person to reopen the issue as it is not resolved yet, so I had again given request on 25th June 2014 explaining all problems.
But my complaint is not yet addressed by any one. When registered complaint it is informed to me that it will be addressed in 48 working HRS, but my complaint was totally ignored?

As I had not received any response till 30th June 14, I called back to cust care, person online tried to convince me that the complaint will be attended soon and asked me to call service center person.
But my question is why should I call and follow up with service center if I purchased product from croma & already registered my complaint with extended warranty help desk?
I want early resolution of my issue, else please return me extra charge taken for warranty.

Also please let me know what action is taken on service center when SLA is breached & for falsely closing my complaint without my information.

If I am not getting proper response & service I am planning to approach consumer court for bad service, ignorance.
Below are details regarding complaint & product.

Product: Panasonic Fridge
Name: Chandrashekhar shete
Invoice No: SLF02A[protected]
Complaint ID: 133922
Expecting positive reply soon

Best regards,
Hrishi
+91-[protected]