[Resolved]  Croma — Symphony touch 55 cooler


Symphony 55 touch cooler is under 2 year extended warranty by Croma which was purchased last year, when we buy you force us to buy warranty saying all are covered under warranty.

Cooler had delay in starting and call was logged, next day it had fire suddenly, luckily no casualties, when technicians came and checked they said that motor is gone and had to be replaced, difficult to get parts

Today that useless ongo team calls and say it’s a malfunction of motor, it’s not covered under warranty by Croma

Such a pathetic response which you won’t say when purchasing, what is left in the cooler if motor is not covered, nothing is mentioned in the bill or anywhere

I have put the same response in Twitter dm for Croma and escalated it in email as well
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Jun 8, 2023
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
May 08, 2023
Croma Customer Care's response
Dear Nandabr, we are sorry to hear about your concern. We request you to reach out to our customer care team at [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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