[Resolved]  Croma — Take action on croma store ratlam

Address:Ratlam (Madhya Pradesh)

Croma a tata enterprises
hello Sir/Mam, i respect you and your team i have purchased hp laptop on 13 july 2022 from croma ratlam and from january 2023 i am getting problem in my laptop then i have visited croma store where there is a mam who see all problem and she use to sit in help desk her name is Gouri chouhan where first i was getting problem in my laptop screen and it is clearly hadware problem which can be solved easily and laptop is also in warrenty that time but she said that i will see it and then she told that we will fix and also told that we have raise complaint but this was fake and i also think that she has done but 3-4 days passed no technician has call me then i have only direct contaced hp then on the same day they have raise complaint and technician come and then after that problem are coming daily in my laptop and now also i have visited croma ratlam then also they are telling me that they have raised complaint and from 10-12 days she is telling me same thing and yesterday ihave call croma help center where they have told that there is no complaint raise by anyone and again that mam has repeated same thing so plz take strict action against her and also her name is gouri chouhan
Was this information helpful?
No (0)
Yes (2)
Aug 21, 2023
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2023
Croma Customer Care's response
Hello Piyush, this is not the experience we would have liked you to have. We request you to reach out to our customer care team at [protected] or write an email to [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information