Croma — The 32-inch LED issue was not resolved even after the complaint was logged 36 days ago.

Croma — The 32-inch LED issue was not resolved even after the complaint was logged 36 days ago.

R rajuambig from Bengaluru, Karnataka Jul 17, 2023 Aug 3, 2023 This thread was updated on Aug 3, 2023

Hi I logged the complaint on 11th June 2023. When I call to the customer service initially, they said that the issue will be resolved after 24-48 hours. But no luck and sent an email got reply that the issue is resolved in 10-15 days. But now almost 36 days completed. No issue resolved. All mentioned case was cancelled without resolve the issue and without intimation. BAC110623SS01780 BAC110723FS01299 C[protected] C[protected] C[protected] C[protected] Today Again I checked the customer care they said that all cases were closed without any update and created new one. BAC170723FS03245 I am not sure why this is happening.? Without resolving issue why, the case was closed? I sent an email to below but no luck. [protected]@croma.com nodal.[protected]@croma.com, grievance.[protected]@croma.com Please resolve the issue on high priority. Was this information helpful? No (0) Yes (0)
Croma customer support has been notified about the posted complaint.
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Croma Customer Care

from Mumbai, Maharashtra

Jul 18, 2023

Verified Support

Hello Raju, we apologise for the inconvenience this has caused you. We have highlighted this issue to our concerned team and will get back to you with an appropriate resolution soon. Appreciate your patience and understanding in the interim.

rajuambig's [Complaint's author] reply, Jul 19, 2023

Hi,

Already 38 days completed.
Requesting you to consider this as higher priority and resolve the issue asap.

Croma Customer Care

from Mumbai, Maharashtra

Jul 21, 2023

Verified Support

Hello Raju, we have verified and confirmed with the appropriate team that your product replacement request has been approved. Our team will be reaching out to you soon to proceed with further processing. If there's anything else we can assist you with, please feel free to let us know.

rajuambig's [Complaint's author] reply, Jul 23, 2023

Hi Croma,

Thanks for the update.

Can I know the ETA?

rajuambig's [Complaint's author] reply, Jul 24, 2023

Hi,

Today we got a call from the local service centre that approved to replace the TV 3 weeks ago.

Still the TV is not yet delivered to us.

Please escalate this to resolve on high priority.

rajuambig

from Bengaluru, Karnataka

Aug 3, 2023

Hi,
Can I know the status please?