[Resolved]  Croma — transaction done but not received order number | sr[protected]

Address:Pune, Maharashtra, 411061
Website:www.croma.com

Hi,

I had placed an order from croma.com on 26th feb 2018 16:15
Ist (Approx.), an specified amount has got deducted from my bank
Account however neither i have received any order number nor invoice
Number.

When i am trying to place order again, i am receiving an error while
Doing transaction, error attached.

Request you to refund the amount i paid else complete the order.

And order which i had placed is still showing in my shopping cart.

I have been following since two days and the executives are just
Saying might be there is some technical issue "order will proceed in a
Hour or two".

Post calling infiniti retail office an ticket was generated sr[protected].
Was this information helpful?
No (0)
Yes (0)
Mar 8, 2018
Complaint marked as Resolved 
They provided refund of payment done.
Croma customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi bro,
What did you do in order to receive the refund? I’m facing the same problem
Croma Customer Care's response, Apr 27, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    3221
    Pending
    408
    Resolved
    2285
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information