Croma — Unethical behavior

PortBlairSummers

from Noida, Uttar Pradesh

Jan 16, 2023

Address:

DLF Mall of India, Noida, Uttar Pradesh

Hello, my name is Prashant Arya and I would like to report an incident which happened with me during last week. I had bought a Sony headphone XB910N for INR 12990 on 7th Jan, 2023 from a Croma store in Noida. However, when I checked the price of the same product a week later, I saw that the prices have been reduced further by INR 2000 and the current value of the same product is INR 10990 on 14th Jan, 2023. Can I get a justification for it and why wasn't I informed of the extra discount which were added in just a week from when I bought them. Thanks.

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Comments

Croma Customer Care

from Mumbai, Maharashtra

Jan 16, 2023

Verified Support

Hi, cost/offers are day specific and driven by brands or multiple other factors. We assure you that we are always trying to provide our customers with the best possible deals. If you require further clarification on this concern we request you to please visit the Croma Retail outlet near you.

Nataraj K R's reply, Jan 24, 2023

Such offers are notified much prior to the offer day. This is the case in Amazon, flipkart, Reliance store or in fact any other store. But this has not been communicated on your side, How do you justify this..??