[Resolved]  Croma — Unethical Behaviour and Breach of Trust

Address:

Lakhmi Mills Compound, Avinashi Road, Coimbatore

On 27th December 2020 we visited Croma at Lakshmi Mills Compound, Coimbatore for purchasing 4 Air Conditioners. When we asked for a good deal the sales person said that instead of giving discount, he will offer 1 year additional warranty for all the ACs to which we agreed. As there was some good cash back going on ICICI Card we requested them to split the bill into two.
Then they made two bills (which they didn't show us) and asked us to make payment. We gave them our Debit Cards and were charged Rs. 47729.50 and 51452.50 (after discount). When we saw the bill, we were surprised to note that they had just given Extended Warranty for 2 ACs. We pointed it out the mistake to which he still said it is for all 4. But when we pointed our the description which said 1 each, they said they will make separate warranty. Again they attached it to our bills and said it is OK now. We again suspected foul play and found that the sales person just made one more warranty and stapled it at the end.
Now again we pointed out the mistake and said such behaviour is not expected from a Tata Group Company. But the guy said he never said he will give extended warranty.
We are senior citizens and do not like when somebody tries to take us for a ride. So promptly asked them to cancel the transactions