[Resolved]  Croma — Uninstallation of ac even after 6 days of purchase

Address:

390004

Dear sir,

I purchased a croma 1.5 tonne split ac on 01/06/2017 visiting your eva mall croma centre vadodara.
Invoice no. Slf02a [protected].

I was also told by saleslady that ac will be delivered within 24 hour. And generally we install within 24 hour of delivery but in any case not later than 48 hours and i was delivered ac next day fornoon @ 13 hours. They also told that they will come nextday for installation and it will take nearly 2 hours. But nobody came next day and even next to next day i. E. On 4th june no body came. Only phone no. Provided on invoice or on site was a call centre no.. I registered a complaint on that. Complaint no. Sr [protected] and sr [protected]. I was told that next 24 hours our representative will talk to you.

But to my utter surprise nobody attended even on 5th june. I was having only one contact no. [protected]. So i again contacted call centre. Every time they will waste 10 to 15 minutes and the staff told that ac will be installed soon and our store manager will talk to you but again r nobody came to install ac. (Sr [protected])


On 6th june isend one of my staff to eva mall but then after wasting one hour stated that ac will be installed today and gave a cell no. [protected] of mr dipak baria adm.

I was thinking that ac will be installed now but by evening nobody came so (@ around 16 hours) i ring mr dipak. He told that i will come back to you soon. And after 5 minutes he told that sir this is our mistake and in any case ac will be installed by evening or we will take it back tomorrow. But by evening nothing happened. I tried to contact mr dipak 2-3 times but he not attend the call.

I really feel sorry for my mistake to choosing croma ac and trusting tata brand but now my sincere request to you is that you please take it back from my house.

I apologize again for causing harassment to your croma staff, your call centre staff and mr dipak by my call/ sms.

With kind regards
Kkgoyal
[protected]