[Resolved] Croma — universal stand not delivered

Hrushikesh Phatak

from Pune, Maharashtra

Address:

422009

I have purchased Whirlpool washing machine on 30th June 2018 from CROMA store located at College road Nashik
Delivery boy didnt delivered universal Stand. He took back stand stating its faulty and he didnt yet contacted me till now. I am continuously doing follow up with CROMA Helpdesk but I am not receiving proper response.
This is not TATA culture.
Please deliver my items as per invoice Today itself, as already its been delayed
INVOICE NO: SLA[protected]

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Aug 14, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Jul 12, 2018

Updated by Hrushikesh Phatak I have purchased whirlpool washing machine on 30th June 2018. Machine is delivered on 10th July but the universal stand is not yet delivered. Delivery boy said stand is faulty and he took back the stand stating you will get new stand.
Till now I didnt get the stand. I am continuously doing follow up for the stand but I am not getting proper response.
INVOICE NO: SLA[protected]

Jul 13, 2018

Updated by Hrushikesh Phatak I have purchased Whirlpool washing machine on 30th June 2018
Machine is delivered but the stand for Machine which I have purchased is not yet been delivered. Delivery boy took back stand stating its faulty and replacement stand not been yet delivered. I have raised complaint many times, continuously doing follow up for the expected delivery date and time. But not proper update I am getting. I am asking store contact details but team is not helping me with the details. Please deliver the stand today as its already been delayed. Is there any escalation matrix available? or I will get compensation for the delay and inconvenience caused to me due to your delivery fault?
Need detailed explanation

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.