[Resolved]  Croma — Unresolved issue yet forcibly termed as resolved

Address:

4000081

Dear Sir,

Subject : Unresolved Issue Yet forcibly Termed as resolved..

We got a call from Ms Shweta of Croma Mulund on the evening of 19th june 2016 at around 19.15. She called in connection to the problems that I've had with Croma which was mentioned in my last email to you. But the issues which we raised and the issue that she tried to resolve were quite different.

Croma, in their records have 2 addresses of mine. The first one is of kurla which we no longer stay at for the past 4 years and the second one is of Mulund which is my current and permanent one and which is what I have been tellin Croma to update as the only address of mine.
However you guys say your system can not delete my old address which is fine but why is it that every time your executive goes to my older address where I do not stay at all for any kind of service or demo? Who is resonsible for this error? Its your system who does not pick up my current address and neither does your executive bother to call me to confirm the address. Why am I suffering for some mistake which I hvnt committed at all.
I would also want to point out this fact that while in conversation with Ms. Shweta, she disconnected the call in the middle of the conversation, I can understand there could be a technical issue with the call leading to a call drop, but then as a basic courtesy she should have called back. However its been more than 15 days since that happened and I haven't got any call from her. This was completely unexpected by a professional customer support personnel like her, if at all I could term her as professional. For proof I have that whole conversation recorded with me.
And recently I got an SMS saying that your query is resolved. Wow!!! How did it get resolved esp. when the conversation wasnt completed at all as the call was disconnected and hence the issues weren't resolved.
I request you to please give me a good reason why a customer like me who has been loyal to Croma for the last 7years continue shopping and patronising Croma when all I get from croma is unreliable service and rude customer support.
Awaiting Your reply.

Siddhesh Wadkar ([protected])
64/5, Kamdhenu,
Opp Nalanda high school,
Hari om nagar,
Mulund East
Mumbai - 400081.


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