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[Resolved]  Croma — Used Product Sold By CROMA - SONY Xperia Z-1

Address:New Delhi, Delhi

Hi Team, I have purchased Sony Xperia Z-1 on July 25, 2014. For which mother board got damaged after 6 months, I submitted the handset Sony service center from where I came to know that is used a year back (October 2013). They have given me the status report that is out of warranty now which is attached. When I approached Croma at Dwarka store, they are giving daily excuses from Feb 27, 2015 at 11:00 A.M till date. Struggling from last 16 days without phone & no response from Croma from last 9 days (Talked with Store managers as well on the same) . Note - Please find the enclosed Bill from Croma, job sheet from Sony for submission handset & Final report given by Sony for out of warranty. Regards Vikas Girdhar
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Aug 7, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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Comments

Dear Vikas,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Reply
Dear Vikas,

We are waiting for details so that we can resolve the issue,
Reply
Dear Vikas,

Please send us your details on email Id [protected]@croma.com or call us on [protected].

Sincerely,

Team Croma.
Reply

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