[Resolved] Croma — Wrong sale

greece saphire

Address:

Villa 53, villa anandam, Ghaziabad

Dear sir,
We M/s Greece Saphire is your corporate customer and have purchased a whirlpool refrigerator from your RDC Store via invoice no SAA[protected] dated 10/11/2020.
In the above sale, salesman told us that there is no need of stabilizer in this product however at the time of installation company engineer said to take stabilizer but when we complaint then croma manager again denied to purchase that.
Now refrigerator is damaged and when we complaint then company engineer again saying to purchase that so we complaint that this product is wrongly sold to us.

Please take back or change as per the requirement.

Regards
Greece saphire

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Aug 12, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2021

Croma Customer Care's response Hi, we regret to hear about your unpleasant experience. We request you to kindly reach out to us via email at [protected]@croma.com or call on [protected] our team shall help you out with your concerns.