[Resolved]  Croma — wrong tv delivered

Address:

560035

Dear sir,
I trust you would read this email carefully to understand our concern.
We had a pathetic experience at chroma sarjapur road, bangalore. Where we visited chroma for the fourth time on 23 dec 17. We were interested in model number mu6100, 50 inches size or any other model of 55 inches. We asked price for their displayed model 50 inches mu6100, then by croma employee (I have namr details with me) it was told that there is a better model available mu6470 displayed unit was 55 inches tv and price was told 1.10 with 10 percent discount, after negotiating further they gave a special category discount of 2.5 percent and price came to around 96 k. We immidiately told them to pack this model. Now the product delivered and installed and then no where it looked 55 inches to us. We measured the size and checked its 49 inches. Here we got shocked to know model number mentioned on bill is 49mu6470. There was no where in our mind that this bluff can happen and we need to check size specifically on the bill. We blindly trusted chroma and later realized that it was a mistake to have this trust. We have clarified our needs to their employee and talked only about displayed size, 55 inches, trust no one will think that they are billing for a different product.
Sir, first point to understand where mu6100, 50 inches model i was getting in 77 k in chroma then why would i agree to pay 20 k more on 1 inch less tv. Mu6470, 49 inches.???

We immidiately rushed to croma store to show our concern but they are not ready to exchange since the product got installed 15 minutes back that day of complaint. We told them that we are ready to pay price difference but our need is 55 inches tv, still they were not ready to listen.
We just expected the right communication and right product to be delivered what they have shown and promised to give.

Best regards
Neerja