[Resolved]  Cross Road — Pathetic Service by Cross Road

Address:

Gurgaon, Haryana

Hi, I have taken membership of Cross Road for my car (UP-16AB-0724) Ford Figo for road side assistance. Yesterday(23-apr-2014) my car tyre got punctured and I called cross road for the help at 18:21 pm and after so many followups, the mechanic named Monu reached the spot at around 20:42 pm and as per their commitment the mechanic should reach at the spot within 30 minutes and every time after the first call I called customer care they told that the mechanic will reach to you in 10-15 mins but that did not happen. Even on reaching the spot the mechanic did not call me and i have to enquire at the customer care for the mechanic name and his number and then I called him. Also to my surprise the mechanic reached the spot with no equipment like jack with him, even though the complaint clearly says that the tyre is punctured and for Jack is required.Then he used my car Jack to uplift the car but he fails to do the same and my car falls down from jack. The mechanic was also not able to open up the punctured tyre and thus I called customer care to complain for the same but to my surprise the executive and mechanic both told me that we are not able to do this job and you have to go to nearby mechanical shop by myself and they can not help me in that and the executive did not listen to my call properly and cut the call. This was the first time I was availing the service of cross road and it was Pathetic service. So, i want to register complaint against cross road for thier pathetic service as it was a mental torture to me as a customer and also the service was not provided completely as the mechanic went away without repairing the punctured tyre and also misbehaved with me. My complaint number was 450.