Cross Roads — door step service

Address:	Gurgaon, Haryana, 122001
Website:	www.crossdeals.in

Hi,

I took a service package on 7th feb 2018 with membership id - [protected] for vehicle no - hr26bj0641.

I feel that i have been cheated cross road. I took the service package from sales executive named - rajesh gaud with mobile number - [protected].

I purchased this package as i was told that i will be provided a door step service immediately after this package gets activated. However, when i requested for the service the next day, i was told that i need to do a pre-booking for the door-step service. I was not told about this at all.
Finally i agreed to this and asked them to book a service at doorstep on 14th feb i. E. Today. I was told i will get a confirmation call on 13th feb to make sure i am going for the service as planned and booked. But i did not receive any calls.
I anyway called yesterday i. E. 13th feb just to confirm the same for today i. E. 14th and i was told mechanics would do the service between 9-12 am today i. E.. I am yet not sure if they are coming for the service today and hence called again today on 14th to ensure my time is not wasted waiting for the same and now i am being told that i need to call again to check the same after 11:00 am.
I was also told that i will be getting an offer worth inr 2000/- containg car cleaning kit and an aer car perfume but i am not sure if that has actually been given to me. May be that was also a part of the false promises.
Thirdly, i already had 250 credits in my account but when this package got activated, that earlier points got lost and now it only shows a balance of 7079/- credits which are given as part of this package.
I tried contacting this guy rajesh gaud after the sales and he is not picking up phone since then or calling me back as he knows that he has cheated.

I never thought cross roads would be such a low rate company.

I called up their call center again at 10:34 am today i. E. 14th feb 2018 to check when would the mechanic come for the doorstep service, as no one had contacted me yet, i was told that the service request for the same was 479138 and that was not for today but was for 23rd of feb. This call was with someone called sonu (Thats what he told me his name is). He asked me to check the same on the app but the app is not working, says - not able to reach the server, try again after sometime.

I called up soon after at 10:57 to cross check the same as i was sure i was told yesterday that the service was booked for today. This time i spoke with this guy names rishikant (As he told me) and when i gave him the complaint number 479138, he said this was booked for 14th feb, i. E. Today. When i told him howcome his colleague told me earlier that this was for 23rd, he hung up the phone.

I called the call center again at 11:00 and this time again the phone was picked up again by sonu as he said. I have the recordings for all the 5 calls made today. I asked him that i was told by rishikant that this was booked for today i. E. 14th, he said this is not true and he offered me to book the same for 17th.

My question is - who will bear the loss of time that i had to wait for today expecting the mechanics to come to my doorstep for the service. I had to schedule my activities accordingly for today. Now if i book the doorstep service for today, what is the guarantee that it will happen on the scheduled date. I can't risk the loss of my time for the next day whatever it is.

I do not want any services from this company. This is the worst experience i have had from everyone involved here in crossroads. I am never going to take any services from cross roads. I would like that they pay my money back without much trouble. I have no interest in taking services from them and also pay me a fine for the loss of time and the stress that i had to go through for this without any return.