Cross Roads — no service provided for 2 calls

Address:

Cross Roads India Assistance Pvt. Ltd. H.O : X -1, Okhla Industrial Area, Phase II, New Delhi - 110020, New Delhi, Delhi, 110075

Dear team,
Extremely sad service. Not worth to take any package from cross roads,
I logged a compliant on 14th february for flat tire - # 588012; nobody attended even till 15th feb when call was closed unilaterally by crossroads.

I have logged a compliant for a flat tire on 22 feb 2020 #588582 - spoke to sunil from call centre - extremely ineffective guy - despite requesting 8 times for service person coordinates or speaking to his manager - i didn't get any details or the next person in escalation matrix. Its already been 90 minutes while i was promised help in 35-40 minutes. Both times there was an excuse for technical reasons - which is fully non specific.

I spoke to vishal again who cut the call when asked about the specifics. If there is no resolution sighted in next 2 hours - i would request for full refund of monies paid in last 3 to 4 years immediately or else resolution at consumer forum.

These are the only 2 calls that i have logged in my last 4 years. Extremely disappointed with crossroads # unprofessional # arrogant # losing the track

Best regards,