Cross Roads — Request a refund for Service on Wheels Membership

Address:

Ghaziabad, Uttar Pradesh, 201011

I took "service on wheels" membership from cross roads and i am sharing my experience for same.

I am very disappointed with kind of service they are providing.

Against my membership of “Service on Wheels”, finally a person came from their side (after making 10 calls) at my residential address on 25th Dec2016 and I am really surprised to see that person came for complete servicing my Honda Civic (Petrol) AT version.

I would like to mention some truths on this:
1) There was only 1 person came instead of a team of 4 person that was committed to me at the time of giving membership of “Service on wheels” to me

2) That person too was not fully trained to do complete servicing i.e. he was same person who usually do on-road repairs in case some vehicle breaks down

3) He was not carrying all needed sufficient equipment’s/tools to carry out complete service

4) He did not have any facility to do cleaning or washing of my vehicle that was committed to me at the time of giving membership of “Service on wheels” to me

5) He was not carrying recommended engine oil for Honda Civic (Petrol) variant

6) He was not carrying recommended oil filter for Honda Civic (Petrol) variant

7) He was not aware to check all 20 to 24 parameters that was mentioned in your website and also committed to me at the time of giving membership of “Service on wheels” to me

Enclosed find some of the pics of his vehicle in which he (1 single person) came to do complete servicing of my Honda Civic (Petrol) variant.

With this kind, I simply say not to do any kind of service with my Honda Civic and he simply go without doing anything.

Finally, I would like to cancel my membership of “Service on wheels” .

I called so many times to their call center and they are not even registering my complaint. I would like to cancel my membership and refund of INR 3999 at an earliest.