Cross Roads — unable to provide servicing of car on due date & time. request for refund of servicing amount rs.2949.

This is to inform you that we had booked for servicing of our car (Dl 8 cag 3260) from crossroads by paying rs, 2949
(Invoice no.17-18/00014483 membership id [protected]). We were given a date for 7/07/18 sunday time 10:00 am.
We confirmed the date and time on 6/07/18.
We were assured that the servicing will be done on due date and time.

But it is very disappointing that inspite of repeated calls we got no response from your side.

On then making a toll free call we were told that servicing can be done on 16/07/18 which is not suitable for us.

Hence kindly return our amount rs.2949 to our account (Pnb a/c no. [protected] ifsc code punb0416600)

It has been a very disappointing experience for trusting in your service being a long term customer of yours for the past ten years.

Also the customer executive ms. Meena ([protected]) was not picking our call the due time from 10 am to 1100 am. When she picked she kept disconnecting the call.
It has been a very frustrating experience facing such behaviour from your organization.

Screen shot of online payment is attached.

Sanjeev sekhri
Delhi
[protected]