| Address: | CrossBeats, Ground floor, Brigade Towers, 135 Brigade Road, Ashok Nagar Bangalore -560025 Ph: 8050056565 | | Website: | crossbeats.com |
I have contacted crossbeats customer care for watch repair (Orbit Graphite Black was under warranty) and received an email from Crossbeat Team. First they asked (through mail) me to visit there services center in delhi . They said they don't do repair and all. Delhi Address : ASHWANI COMMUNICATION (Karol Bagh, DL) Office 23, 10/54, BD Chambers, D.B. Gupta Road, Opposite Vijay Sales, Karol Bagh, New Delhi Phone: [protected], Email: [protected]@gmail.com Then again i dropped a mail to customer care they asked me “to self-ship the product to their centralized service center in Bangalore, India”. The address for which the product needs to be self-shipped is as below. CrossBeats, Ground floor, Brigade Towers, 135 Brigade Road, Ashok Nagar Bangalore -560025 Ph: [protected] They will review and do the needful. Hence, I couriered the product on 13th March by Indian Post to the provided address. After continuously follow up on mails about product delivered or not. They mailed me that they have received the product successfully. After 10- 12 days than I emailed corssbeat many times to know the status of watch and most of the time they never responded and if they revert “we will get back to you in 24hrs to 72 hrs time “. Then they mailed me saying replacement cost would be Rs 3499 including shipping charges and taxes. And If I am not ready to pay for repair cost, then I have to pay Rs 99 (courier charges ) to them for reverse shipping charges to get my product back. So, I asked them to return the watch (as it was last gift from my late father) on 19th April and I paid the amount of Rs 99 online for reverse shipping charges. After that I am continuously mailing them to know the status but no response. And today got a mail stating that “due to no response from your end, we have decided to dispose of the product”. I never received single call, message or mail stating that i am not responding them due to this they will dispose my watch. Who gave then authority to dispose my watch without my permission . I always chased them 30 - 40 times i called customer care but no response from there. Completely baseless allegation they are putting on me. They are doing fraud of 4000 worthy watch. I can't lose my watch as it was last gift from my late Father. Please help.
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