Crossbeats — Product not dispatched and one cancelled order not refunded

On 29 of August I have order two products via crossbeat site one of them I have cancelled on same day and the next one is updated for dispatch on 31st August but now still the product is not dispatched by crossbeat as I confirm with bluedart customer support.
And also crossbeat not refund my cancelled order till now on 4th September 2022.
And still there is no response by crossbeat on mail and customer support contact no.
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