Crossroads — fraud in the name of service policy

Address:	New Delhi, Delhi, 110065
Website:	www.crossroadshelpline.com

I had purchased crossroads emergency breakdown service about 3 months ago. Though i never met with a vehicle breakdown during this time and have not yet availed of this service. After about a month of purchasing a policy, i started getting frantic calls from their sales team about a car service policy. I was reluctant to buy this additional policy but the sales team persuaded me by offering a low cost deal and saying that the service would be done on the doorstep and that too on my placing a request just 24 hours before. They also promised to send me a free gift (A car toolkit) with-in a week of the purchase of the policy. So i did purchase this policy. 29th of july 2017 i placed the request for a doorstep service to be done on 30th july i. E the next day. But the call centre person told me that it cannot be done this 18th of august as there was a waitlist. I was surprised. She instead offered me car service in their workshop in green park with a 'pick and drop' facility on 30th july. I agreed. But on 30th of july no body came to pick my car. I contacted the call centre again and this time they told me to contact the workshop directly. I contacted some mr. Vir pal singh in the workshop about this and to my horror he told me that he does not provide 'pick and drop' service to customers. I contacted the call centre again. They now started to apologize and said that they with arrange the service from their workshop in panchsheel park instead, but only for 6th august 2017. I waited for one week. I even confirmed with the person in the workshop on 5th august that they will pick my car from my home. But to my utter dismay no body came to pick my car on 6th august. I tried to contact the workshop but they won't take my calls. I also complained about this unprofessional behaviour by mailing on the email id but all i got was an automated reply that they have received my mail. But no one actually looked into the matter. I am deeply pained by the fact that i am conned by these fraudsters. I am looking at ways to file a case in the consumer court.

I want to request everyone who reads this to never buy a policy from cross roads.