D-Mart / Avenue Supermarts Complaints & Reviews

I am Neha Nwage. I have placed order on 18/10/2022 through Dmart app. Order no is 79625491. Order Pick Up Date - 19/10/2022 & pick up time - 12pm to 03pm.
I have visited Pick up store from last 2 days, but order not received on the pick up store.
Kindly please look into this matter and please arrange my order urgent basis.

Dear Sir,

We have purchased 10 No's of SUVIDHA make Top N Top Containers from Dmart at Sanath Nagar store in Hyderabad for storing the cooking items in my kitchen.

After few months, the lids started breaking in all the sides and now we have containers but no lids on it. This is a very bad product and they don't print the contact numbers of their customer service dept. This mere cheating.

Now...

3p staff ka koi duty time set nhi hai dmart me bahut hi bekar hai kisi ko 11-12 ghante duty karwate hai dmart me ye galat hai jab company 9 ghante ka duty boli hai to kyo 11-12ghante duty karwaya jata hai or to over time hone par uska payment bhi nhi diya jata hai kyo ya to over time mat karwao ya to over time ka payment do

I ordered some products from Dmart. The amount got deducted from the amount.
But the dmart says that the payment was unsuccessful. And on contacting them, they say that the amount will be refund and they have raise the complaint to respective person, but now it has been more than 10 days and than now the help window is also close. On calling them, they are not receiving the call or giving me the updates.

I got the delivery one day late. That’s fine but in that two items were missing (Dhara oil 3lit and Govardhan ghee 500gm).My order id 78694997. I immediately logged a complaint (Ticket id 2143111) against it to dmart ie on Thursday. I am getting call on Saturday and one lady took all the information about the missing items from me but up till now I have not received my missing items and no response from their side. Today is Monday and I placed complaint on Thursday. Dmart is least bothered about their customers. Highly negligent and totally unprofessional and delivery persons are totally careless people. I have already paid for those items. I want them today itself. I have waited too much for it. Hope you look into this.

Order no: 78172297
K
Kiru Ubale
to customerservice
5 days agoDetails
Dear Sir/Madam,

Reference to above subject i would like a Refund for a order number mentioned.

As i purchased product on 02.10.2022, and tried to use it on 05.10.2022 and the product was not working, even after i followed steps given on user mannual .

I immediately talked to CR (05.10.2022) and was told that I'll get reply in 48 hrs, & (06.10.2022) they suggested, I should call the product manufacturer for repairs why?, In actual i am not interested in product anymore, and will not dare to buy any electronic products from D-mart, would like to by groceries, etc.

I kindly request you to give me refund and i don't need any product replacement or I don't want it to be repaired. Shipment no. 78172297, Prestige induction stove.
I am following up on my own customer care representative are not giving any feedback from front. And I have been following up since last 7days mail, call but no resolution is given so far.

My name is Pravin Sawardekar, I have purchased some material from Badlapur Demart on 12.5.2022 of Rs 5888 and counter person had swiped my Indian Bank Debit card again of Rs. 3867, he told me your transaction is not complete and declined, after i have inquired my Indian Bank and raised the complaint, my Indian Bank has confirmed the transaction of Rs 3867 has been successfully done by Demart, I have lodged the complaint in Demart Register copy of the same is attached for your ready reference, since last 5 months i have face the problem, but Demart fellow is not agree for refund my money. please help me.

Today, my wife and I went shopping at your Dahisar Dmart around 9.30 p.m. While shopping, one of your employees, Ganesh, was making derogatory remarks to the couples and women passing by. He also said to his friend, " So, when I asked him what he said, he said, "I didn't say anything about madam." But when I forced him a second time, he just said sorry, and I don't think sorry will solve my problem.

Ganesh Tripathi was the name he gave me. His real name is Ganesh, as seen on his chest plate. But I believe his surname is incorrect, so I'm sharing his photo with you.

I humbly request that you take such strict action against this boy and keep me updated, or else I will take a screenshot of your email and file a complaint in your Dmart's name at the nearest police station.

I just want to say that if your employees continue to mock people in Dmart in this manner, I will take legal action. I'm looking forward to hearing from you.

Dear Team,

I have purchased Philips Iron from Dmark of Chikhloli, Badlapur East as per attached Invoice, I have returned it due to not working properly as per attached complaint details.

But after a few days DMart Cust. Care informed Philips person visited and repaired the Iron and I can take it from Dmart.

I have clearly said I don't want that Iron which has to be repaired before use. but they refuse to take it in return.

I have been using Philips Iron for the last 15+ years which is the best piece, so I have purchased the same company Iron.

But it does not work as per expectations hence want to return, when customers are dissatisfied and want to return any product executive have to respect customer requests.

As well as not expecting the service DMart provides, they also can take it in return as we are 1st customer of Dmart but they said contact Philips Cust Care and Philips Cust Care clearly said i have to contact Dmart.

Humble request to attend my complaint and reply urgently.

Dear Sir,

This is to inform you that their is illegal construction done at D-Mart / Avenue Supermarts store branch name is Kalamboli Dmart,

Branch Num: Plot No.1, Sector No. 9A, Opp.Sector 14, Roadpali Gaon, Kalamboli- 410208.

Below is the ill legal construction detail.

1)Lunch room of Kalamboli Dmart Store is at backside of Dmart as per safety norms during evacuation any incident happen in store for exit it very dangerous to take exit.

2)Dmart ice cream Machine & pop corn machine is kept at customer exit area it is very dangerous its against the fire safety norms.

Please help us to take appropriate action against ill legal construction done at kalamboli dmart, A normal people do small ill legal construction local authority take immediate action, why dmart is safe after making ill legal construction if you wont take action action kalamboli Dmart Store, I ll take legal action through the help of court.

Waiting for your reply & action against ill legal construction done by Dmart .

Thank You,
Sardar Chile
Social worker
[protected]
[protected]@gmail.com

Afew days ago i vist tirupati d-mart near to tvs circle. I kept my baggage(skipping thread) and baggage counter w0rker sir for this item we are not giving the token but i am keeping in the fourth number after ur purchase u can collect the baggage she said.Unfortunately after completing of my purchase i forgoted to take the baggage and went to home .Next day during the working hours i vist the store and told the incident that yesterday happen and wasted my time nearly 1.5 hours after that they collected my details and told that we will inform you sir by today afternoon and they didn't inform and on that day omly i again visted and asked for the updates again they watsted 1, 5 hours and with impolite manner they behaved .Again they collected my details and told that we will inform you sir .Thereis no progress in that and again i make a call to the hemadri(superviser) yesterday and he said that we will replace the baggage which was missing and you take another one .After visiting the store take the cheap one actually i don't want that .My thing is enough and i caaledto the manager and asked about this but the superviser said that all this problem we explained to the manager but the didn't know the matter.
At last my complaint is if it is missing then straight forwardly say to the coustmer in a polite manner but why are you wasting the coustmer valuble time.

I had purchased a sandals Worth of rs 500 and the Sandals got break down without using it.such a low Quality product.none o[censored]se wastage of money.i need replacement or refund kindly check

Dear sir
customer demand new branch talegaon pune open please sir series subject., ...
my mobile number [protected] bhushan kakul
please call any support

I had bought a compass box from Dmart yesterday. It was sealed from outside so content was not checked by me.

At home when I had opened items were missing and not as per details mentioned on the cover.

Also it was looking old from inside.

I got my refund today from store, but what about loss of my time and petrol.

I buy daily milk an grocery from ur store pipe line road, pale, Ambernath. East.
Today at 5pm also I entered but due to harsh behavior of guard, I left without any purchase.

Pl. Keep staff after giving them full training.
They are representing your company.

Cheap labour will give you cheap name.

I ordered in last week order no.75496784 it got delayed to 3 days and finally I cancelled the order and reorder on 4th sep with order no.75798957 it was supposed to deliver on 5th, again it got delayed and supposed to get today but again i received message saying that delivery got delayed and it will deliver on 7thsep, , i complain to CUSTOMER service no 3 times but no solution, total 6 days went in all this and I have not received my order...

Yesterday while I was at Aundh, Dmart evening around 6:30 PM, I had only 2 quantities and hence I was standing on counter 1 where you can only carry less than 10 items. The dmart guy asked me to remove my trolley as he needed space, I was having 5 kg wheat and he asked me to put it on counter, though i was 2nd in line, which I was ok with
But THEN the uncle who was ahead of me started shouting as why i am putting my stuff, he is supposed to bill. i said i am not billing i have just kept on counter, that too when the dmart guy himself told me to do so., he got angry and started misbehaving and arguing
On top of it that Uncle had more than 15 items in his basket when the counter lady said sir you cant do this, he smartly asked her to remove 5 items and then when billing of 10 items ended he asked to add those 5 items also and then did his billing of 15 items in line where only 10 items are allowed
Why did your staff entertain such act, what is the meaning of then keeping that counter where only 10 items are allowed and why they dont question such people who misbehave and do their own will

02 sept 2022, Today, i visited D Mart (Bail bazar, Kalyan west). Thier in Footwear section, i feel Worst experience and very bad attitude of staff was standing. He was very rude. Continuous he was stairing to all the female customer. I was with my wife and childrens. I I observe many time, still he was stairing. When i was selecting my shoes their, he repeatedly coming towards my family continuously and taking back my shoes from my front and kept on the rack. I said, i was not yet done with selection, but he arrogantly replied me and shows his attitude and rude behaviour... This was very worst experience what i feel and then i went from that footwear section without taking my shoes ... I feel very uncomfortable their because of that person... I request the higher authority of D Mart to look in this matter and do some action on it ...
Address: D Mart, Near Bail Bazar, Kalyan west.

I lost one of my bills from Dmart. The bill was generated on 27th august, 2 PM. I requested store manager too but they denied. Please send me the copy of bill on my email. I've attached transaction details for your reference....

Date- 31/07/2022 Yesterday I went for shopping at your D-Mart Mall, GIDC, Marketing Yard, Surendranagar District, Gujarat State, Wadhwan, after shopping, when I made online payment. So, the money has been deducted from my account, but your employee said that the money has not been credited to us. So, if you want to take the purchased items home, you will have to make another payment again. When I did not pay again, I was misbehaved by your employee and manager And no proper answer is given by your employee and manager. For which I am very sorry, I had a bill of 1300 rupees. Even I lost 1300 rupees and did not get the items. If my query is not resolved then I will file a complaint with customer protection which will be your full responsibility.