D-Mart / Avenue Supermarts Complaints & Reviews

Dear sir/madam
Today I am going your our store D-Mart Lajpat nagar Jalandhar. I want buy any items then last i buy AMUL ICE CREAM Brick and I ask your Staff Please give me One Small carry bag because ice cream is melting After Your Department Manager Sandeep was told me I don't give u carry bag because company not allowed carry bag he told me you don't buy ice cream brick otherwise and misbehave word and attitude level show me and i again say brother I need carry bag because ice cream is melting over your store is dirty with melting ice cream and my bag but Sandeep manger saying no I have limited carry bags then I don't buy ice cream and I coming billing counter. Please i humbly request to you please change the manager other your store is big loss for this person because this is problem facing with me and next time or other person and day by day you losing customers if any query call me below this number i discussed with all matter with you
thanku you
Gourav jondhra
[protected]
STORE NAME - D-MART LAJPAT NAGAR
ADDRESS GURU NANAK MISSION CHOWK JALANDHAR

This is totally pathetic. Yesterday i bought Karachi biscuits from Hinjwadi dmart location. Today morning i open the seal of the packet and i saw all biscuit are broken already. This shows you guys just give discount intentionally to sell the defected product. This is totally rubbish and horrible.

Contact me at [protected]

I have bought big size umbrella from dmart Ravet Pune 412101 branch on 28 June 2022
The umbrella cost me Rs 500 /-.

The umbrella turned out to be defective when we opened it at home, all its support string made up of low quality plastic material broke.

The new umbrella is no more usable at this stage.

The most disappointing moment when i asked dmart customer care to accept return of defective product and give me replacement or refund.

It was quite unfortunate to see that dmart supervisors did not listen to my problem neither replaced defective piece.
This despite submitting product with barcode and bill.

One of the supervisor at Ravet branch behaved quite arrogantly and said do whatever you can we will not replace umbrella.

In Barnala Dmart, continuously 2 times in my pregnancy condition I suffer mismanagement from staff during billing they use to told me that we are closing a counter and going to start next one but even though customer who are after me in queue use to get there billing from same counter which one they told me they going to close and refuse me to do billing so is their is any priority to people who use to argue with ur staff get there billing from closing counters? and they donot give priority to even pregnant ones? What a customer dealing u have ?

My order id is 65593536 dt. 19th June. I received the wrong design o[censored]mbrella. I immediately called customer care and lodged a compliant. After multiple calls and email, none of your customer service people understand the problems at hand.

The product i ordered is Penelope 12 as per the design shown on Dmart ready website. I received a wrong design with the same product name which is actually Penelope 3 as per Dmart ready app.

I[censored] point this out am getting varied answers like take a refund, order again, product is from Dmart ready which is different from the Dmart store, product isn't available, u got the product which has correct tag as per invoice so it is correct, we can't see the email you sent with pictures as we don't have access...etc etc.

Like is it so difficult for your team to see that all their questions to me have answers with them. If product isn't available why is it showing in app?
If the product has tag according to invoice then why is it that the design doesnt match?i obviously ordered according to the design not your product tag.

Such a simple thing and your team is failing to replace it properly with the correct design as per the design shown in your application itself. Which customer care doesn't have access to emails of customers to check their complaint? This is the first time.i am hearing a team being so lacking in their customer service attitude for such a big chain which actually depends on customer satisfaction.

I was asked to go to the pickup point 3 times by your customer care staff. They gave me a replacement which is also attached in the images provided.

I want the right product as per the picture in your Dmart ready app. Why is such simple complaint is not resolved by your team?

I have visited d'mart at valsad on 30 June 2022. I have tried to pay through Google pay from my 1st account and payment is not successful. They said payment is timeout so tried with my 2 bank account and payment is successful. After 30/40 mins I know that my money is also deducted from my 1st bank account. Please do something.
Amount - 304/- Rs.

I visited D-Mart ar boiser today on date 01/07/2022 and bought food material of worth RS. 2596.63.
But the material like sugar, groundnut, poha and groundnut like items are packed in paper bags which are not resistant on material pressure and water. This all food ingredients are get mixed and wet due to rain.
If everyone issued bill amount then why we loss at our costumer end.
Request you to replace my material or pay my bill return.

Mangesh Hase
Ph-[protected]
Boisar.

I was bought Blanket after lot of searching at D Mart Panvel . But at Billing counter price tag was not scanned and there was no response by accountant and complaint Department .
it should be resolve at very urgent basis.

Hi, here i went to D-Mart yesterday in chatt, Zirakpur. And bought some products but when I returned to home when i was checking my products, i opened the Veet wax cold strips box that i bought for Rs 92 and i was shocked that it had empty wrapper of Garnier hair colour with its manual and the product wax strips were missing. Please kindly resolve the issue.

मै पिछले 3 महिनो से d Mart मे काम करता हू किशनगढ मयूरा सिटी अजमेर मे । मे समय पर d Mart पहुचा किसी कारण से मेरी सेविंग नही की हूई थी cash officer ने सेविंग के लिए बोला और करने के लिए भेज दिया मै सेविंग करके d Mart पहुचा तो cash officer ने वापस भेज दिया और बोले अब कल आना। यह बात पहले ही बोल देते। कृपया उस cash officer पर शिकायत दर्ज करो। Please sir

I purchased jaggery of Kunjjal, very wrost quality product.

I have made double payment on the same bill(Rs 2561) on 21st June 2022 while shopping in Wardha Dmart. I am requesting you to kindly refund my money.

Sir on 19 Jun 22 I visited DMart Store bhuj kutch.. My money deducted twice for One Bill, via UPI and second time via Cash .My Bill no.[protected] of amount 977.. rupees... Sir pls look into this and please refund money back as soon as possible...

On 19 june I visited D mart... I took my luggage in luggage room and enter the d mart... after entering inside d mart I realise my wallet had been left in my bag... I came outside and asked luggage handling employee to take this token and please give my bag I will take my wallet and put this bag again inside locker... He misbehaves with me... said once I gave your bag I will not put it again in locker.. I requested him, But he said dont come again to d mart in angry words.

Sir on 19 june22 I visited DMart Store umariya village mhow indore 453331.. My money deducted twice for One Bill, via icici bank upi .My Bill no[protected].of amount rupees399... Sir pls look into this and please refund money back as soon as possible

Sir on 20 june22 I visited DMart Store umariya village mhow indore 453331.. My money deducted twice for One Bill, via icici bank upi .My Bill no[protected].of amount rupees399... Sir pls look into this and please refund money back as soon as possible...

When i was exiting from dmart, and i had payed for my stuff, and went at the the same exit and showed her the bill, thr security saw the tag of my cloth and started touching my cloth without my permission, especially during covid time when i was wearing a mask and she wasnt, then she called another security and aksed her to check if this was their cloth and i was highly shocked, she kept twisting and turning me, is this how dmart treats their customers its highly dissapointing and very shocking and after they realised it wasnt from their shop no one even said sorry to me, that lady had no respect for the customers, highly dissapointing and shocking she should be fired as per me

I need my duplicate bill copy for June 08th 2022

Today after shopping in your Dmart branch -Opp. Bhakti Heights, Behind Shrushti Residency Amroli - Sayan Road, Kosad, Surat. 394107, Gujarat, I had tried to pay through Google pay and transaction failed in first attempt but was successful in second attempt and money was deducted from my account and transferred to Dmart, but bill not generated... So cashier girls demanded to pay again, and made me to pay again through debit card.. so now twice my money is deducted. Please help

I purchase 3 odonil zippers listed in bill but I get only 1.