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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com
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Updated: Jan 7, 2026
Complaints 1137
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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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D-Mart / Avenue Supermarts reviews & complaints page 16

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R
rituraj kotiankar
Jan 16, 2022
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Address: Vasai west stella

In vasai west DMART upi payment is not accepted

what is the point of Digital india movement
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    M
    Mukund M Shinde
    Jan 13, 2022
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    I had visited to Dmart, Siddapura, Whitefield, Bengaluru, on 31st Oct 2021 & shopped at Dmart . I tried paying through Google pay and my money got debited from my account. But the person at bill counter asked me to repay the payment again, as the transaction was shown as times out.
    I have emailed the customer support of Dmart and also raised complaints on different complaint centres but no response from them

    Please refund my money back (paid through Google pay ) as I have already paid for it twice.

    I have attached both the receipts and my gpay transaction details for your reference.
    +5 photos
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      D
      Dipti Samant
      Jan 13, 2022
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      My order number is 55831342 and got delivered on Friday (7th Jan) but in that 5 items were missing. I complaint against it and I received the delivery yesterday (12th Jan). Yesterday I received the pending order but in that also still one item is pending. I don’t understand who is that dumb person who is handling the order please immediately change that person as he is incapable of doing this simple clerical job. I want either refund or the product immediately by tomorrow otherwise I will take this to higher authorities. I am seriously fed up with this pathetic service.
      I have ordered 2 pears (4 x 125g) quantity but I received only one quantity.
      I again complaint to Dmart yesterday but no response till now.
      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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        S
        sadhna01
        Jan 13, 2022
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        This is regarding the policy of DMART Safilguda Hyderabad and not the amount.
        1. At the customer care I went for exchange of a product but they returned the amount instead, along with deducting Rs 1.00 for every Rs.100.00 and the reason they mentioned is that it is paid through card therefore the company policy is to refund with deductions
        2. When I was at the billing counter the employee at the customer care came all the way to the billing section and talked with the cashier there in local language to give him Rs.1.00 as if it had no value. He was continuously saying this and mocking.
        Suggestions: Do provide training to employees on how to behave with the customers.
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          D
          Divya Patil
          Jan 9, 2022
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          Address: Dahisar west

          It very disappointing to see that how Dmart staff is behaving with their customers, at Dahisar west location.

          Disrespectful, calling out names in public.

          Really Disappointing to see this behaviour.
          D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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            S
            Shreyas Sancheti
            Jan 7, 2022
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            Address: Pathardi, Nashik

            Total bill amount given to me is 2642 but the actual addition of the prices of product adds up to 2584. I have no idea where does the difference of 58 rupees went. I want a refund for the same
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              S
              Suraj Mhadgut
              from Mumbai, Maharashtra
              Jan 7, 2022
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              Dear Sir

              I bought park avenue voyage deodorant from dmart. When I tried to use it is not working .
              No perfume is released from this deo.

              I am sending pics of deodorant with batch id.

              Can I get replacement for the same

              Regards
              Suraj Mhadgut

              [protected]
              +2 photos
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                J
                Jatin Thadeser
                from Mumbai, Maharashtra
                Jan 5, 2022
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                O delivery last 4 days fake company no customer support fake promise i order on 1st jan 2021 delivery date is 2 jan 2022 but they keep saying it will be deliverd within end of the day last 4 days but yet not deliverd my registerd no is [protected] jaTIN THADESAR SENIOR BHI FAKE PROMISE DE RAHE HAI MENE PREPAID ORDER DIYA WOH HI GALTI HO GAI 2 GHANTA CUSTOMER CARE ME BAT KARO KOI FAIDA NAI HAI SAB JHOTH BOL RAHE HAI
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                  M
                  Mitul Trivedi
                  Jan 3, 2022
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                  Address: Satelite, Ahmedabad

                  D Mart - Satelite Ahmedabad did not allow to enter the store though fee customers were covered with handkerchief and stall (dupatta). Can you please explain this? Though the PM and Health Minister has clearly informed we can cover the face with any cotton cloth.
                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                    R
                    rupashree naveen
                    Jan 2, 2022
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                    Resolved

                    Address: Bengaluru, Kanakapura Road

                    Dated 1st Jan 2022, time 6:30pm,
                    bill number[protected]
                    Cashier. NAN 123452

                    I had just swiped my card for 3121 Rs through axis bank debit card but not verified the items at that point of time. They have added/charged 499 for the item I have not purchased i .e BATA LDS R, can verify this from CC TV, attaching my bill, pls help me to refund my money back.

                    Thanks
                    Rupashree
                    Jan 2, 2022
                    Complaint marked as Resolved 
                    They have reached out to me on my mobile number and are ready to refund my money back.Thanks for the help
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                      V
                      Vinay V Tripathi
                      Dec 29, 2021
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                      Address: Kalyan West Bail Bazar

                      Hi Dmart,

                      As a Cuatomer i think I am a king of the market, But today I visited to your Kalyan West (Bail Bazar) store wherein few of your employee-Mr Shubham and Suraj Jaiswal was so errogant. I tried to discuss with him somithing but he totally disgree to talk with us.

                      I belive that as a enterpreneur you have to listen you customer and have to think about customer satisfaction

                      Actually you people are hiring a bunch of stupid people who are not awqre how to talk and behave.

                      Regards,
                      Vinay Tripathi
                      M-[protected]
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                        S
                        sourabh88sharma
                        Dec 28, 2021
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                        Address: kanchanbagh rajnandgaon

                        Ear all i am a using d mart service more than five year and buy product in multiple city like pune, dhuliya bhilai and rajnandgaon
                        today i want change visit rajandgaon branch for change led bulb but they are not support me they told me you can change this product in bhilai branch
                        kindly update
                        why i trust you for service and why i buy product by you
                        as of now i am i in Rajandgaon can i go 35 km for change this bulb
                        in rajnandgaon many time i facing problem but today i shear with you
                        i hope you understate customer problem and you do the needful

                        all detail
                        meet with gyatri sahu Cashier
                        09-0042
                        10/01/2020 or 10/02/2020

                        thanks and regard
                        sourabnh sharma
                        [protected]
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                          S
                          Sabita koneru
                          Dec 24, 2021
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                          Address: hno 4-116/1 manchirevula Hyderabad
                          Website: [email protected]

                          On 21st december 2021 we bought packed chips 'classic banana chips' 500 gms mfgd by pr agencies parsigutta secunderabad. the product is stale and made with bad oil which has effected the digestive system of all those who ate

                          dmart should stop supplying these products of the company
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                            S
                            Shashidhar Rao Neredikomma
                            from Hyderabad, Telangana
                            Dec 23, 2021
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                            Address: Kukatpally

                            Even after being directed by the courts, not to collect charges for carry bags, D mart is collecting charges.
                            +1 photos
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                              D
                              dipak kunar
                              from Thane, Maharashtra
                              Dec 14, 2021
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                              Address: ELITRA B, 303 CASABELLA GOLD KALYAN SHILL ROAD, khidkali temple

                              Dear Team,

                              I have online purchased from dmart dated dec 12 2021 via order no 53838481 product name
                              Nutraj California Almonds-500G however quality is very poor its wormy inside once we open the product please arrange tonreplace or return my money in source.

                              Regards,
                              Dipak kumar
                              mob -[protected]
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                                A
                                ashok tanwade
                                Dec 11, 2021
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                                Address: Andheri east

                                Today I buy a grocery for Rs.5000/- and more, I was carrying a carry bags which was not sufficient to carry all the items i requested for carry bag with the delivery counter he ask me pay for it and he charged for it Rs.16/-wide the invoice no.oo3878, my question is why the customer should pay for why the consumer court not taking the be action against the D Mart
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                                  M
                                  Miggi
                                  from Jaipur, Rajasthan
                                  Dec 10, 2021
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                                  Dear Sir/Mam,

                                  On 04/11/2021 I visited Dmart store at, Malviya Nagar, Jaipur around 19:00 to 20:00.
                                  I purchased Items of Rs. 1460.78 and while doing payment with my paytm account with upi ID [protected]@paytm, I did not get confirmation message due to network issue but payment got successful. UPI transaction ID for the same is[protected].

                                  My friend Harshit Jangid carried out payment using his debit card No. [protected] with transaction ID [protected].

                                  Can you please look into this as for one bill similar amount deducted twice.

                                  Hope to get solution for this issue.

                                  Thank you
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                                    A
                                    Anandi Bandekar
                                    Nov 29, 2021
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                                    Hi I had ordered from Dmart ready for the my household items which was supposed to get delivered between 5p to 7:30pm on Monday 29th Nov. I got a msg at 7 pm on same day that order will be delivered late . I even called customer care at 9pm for the delivery update they said they cannot help as the delivery ll happen by 10pm if not it ll be delivered next day. I requested them that I have taken leave to take the delivery order as no one is at home post that but the customer representative didn't bothered. I got message at 10:15 pm stating my order cannot be delivered. Is this how the treatment given to the customer. They should atleast have courtesy to respond properly.
                                    UNDELIVERED: We were unable to deliver your Order# 52546025. We will attempt to deliver your order in the same time slot tomorrow. For assistance call[protected], all days between 7 AM to 10 PM. - DMart Ready
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                                      V
                                      vinayak redekar
                                      Nov 29, 2021
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                                      Address: Karad

                                      Too much waiting on cash counter
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                                        J
                                        jaganmohanarao Varanasi
                                        Nov 23, 2021
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                                        Address: Visakhapatnam

                                        Hi Sir,
                                        How do you sale this kind of waste product in DMart. How can we believe you in purchasing such products which are ready to be sold. Using this scissors product nothing is working. Can't even trim the mouch . I would like to upload a review into youtube saying that how negligence that you people are paying towards keeping the low quality products with your brand name.
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