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D-Mart / Avenue Supermarts Complaints & Reviews

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Updated: Jan 29, 2026
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D-Mart / Avenue Supermarts reviews & complaints page 16

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S
susanfpereira
from Mumbai, Maharashtra
Jan 31, 2022
May 6, 2025
This thread was updated on May 6, 2025
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Double payment charged for the same item which has already been paid

Dear sir / madam,
I had made a purchase of Whiskas kitten food for which was charged alongwith the purchase of other items. The cost of the item was Rs.348/-, which was deducted from my account twice, and the quantity of item given to me was only 12 pcs. The order number to this item was 49713545.

Some days earlier when I was going through my SB account passbook for certain verifications, I noticed the discrepancy of...
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Harshad Maldikar
from Mumbai, Maharashtra
Jan 30, 2022
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Address: 2/H/1904 Sapphire Lakeside Co Op Housing Society New Mhada Colony Next To Union bank Of India JVLR

We have purchased loose sugar from Chandivili, Mumbai Dmart in last month while using it we found some issues like milk was spoiling and taste of food change sometimes. We didn't suspect on sugar as we thought it could be milk issue. On one occasion my nephew said sugar taste is bitter also sugar found to be clotting. I have personally tasted and found that it's acididic in taste specifically like sulphuric acid. This need to take of immediately as can cause health problems to large number of consumer.
+2 videos
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    K
    Kantilal Mahajan
    Jan 29, 2022
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    Address: Mithila Nagari society

    I have ordered pigeon kettle but it's received damage please return or refund against that
    D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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      P
      PvCSekhar
      from Tirupati, Andhra Pradesh
      Jan 20, 2022
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      Address: DMart, Karkambadi, Tirupati

      I bought 2 mosquito bats from DMart. I was in a hurry so I got the items billed and left.
      After reaching home when I checked, one of the bat's was crushed.

      Next day I went to DMart to get it replaced or refunded. So I asked the manager why the mosquito bat wasn't checked before giving me. He said that they were busy so they didn't check it.

      And then the manager argues that I crushed it after purchasing! Why will I crush something I bought?

      While billing, the cashier was throwing our products. It is possible that she threw a water bottle on the bat.

      It is easy these days to blame on the consumer. He kept saying that we crushed the mosquito bat!

      Is it not their responsibility to sell us good products?
      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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        R
        rituraj kotiankar
        Jan 16, 2022
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        Address: Vasai west stella

        In vasai west DMART upi payment is not accepted

        what is the point of Digital india movement
        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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          M
          Mukund M Shinde
          Jan 13, 2022
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          I had visited to Dmart, Siddapura, Whitefield, Bengaluru, on 31st Oct 2021 & shopped at Dmart . I tried paying through Google pay and my money got debited from my account. But the person at bill counter asked me to repay the payment again, as the transaction was shown as times out.
          I have emailed the customer support of Dmart and also raised complaints on different complaint centres but no response from them

          Please refund my money back (paid through Google pay ) as I have already paid for it twice.

          I have attached both the receipts and my gpay transaction details for your reference.
          D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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            D
            Dipti Samant
            Jan 13, 2022
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            My order number is 55831342 and got delivered on Friday (7th Jan) but in that 5 items were missing. I complaint against it and I received the delivery yesterday (12th Jan). Yesterday I received the pending order but in that also still one item is pending. I don’t understand who is that dumb person who is handling the order please immediately change that person as he is incapable of doing this simple clerical job. I want either refund or the product immediately by tomorrow otherwise I will take this to higher authorities. I am seriously fed up with this pathetic service.
            I have ordered 2 pears (4 x 125g) quantity but I received only one quantity.
            I again complaint to Dmart yesterday but no response till now.
            D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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              S
              sadhna01
              Jan 13, 2022
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              This is regarding the policy of DMART Safilguda Hyderabad and not the amount.
              1. At the customer care I went for exchange of a product but they returned the amount instead, along with deducting Rs 1.00 for every Rs.100.00 and the reason they mentioned is that it is paid through card therefore the company policy is to refund with deductions
              2. When I was at the billing counter the employee at the customer care came all the way to the billing section and talked with the cashier there in local language to give him Rs.1.00 as if it had no value. He was continuously saying this and mocking.
              Suggestions: Do provide training to employees on how to behave with the customers.
              D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                D
                Divya Patil
                Jan 9, 2022
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                Address: Dahisar west

                It very disappointing to see that how Dmart staff is behaving with their customers, at Dahisar west location.

                Disrespectful, calling out names in public.

                Really Disappointing to see this behaviour.
                D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                  S
                  Shreyas Sancheti
                  Jan 7, 2022
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                  Address: Pathardi, Nashik

                  Total bill amount given to me is 2642 but the actual addition of the prices of product adds up to 2584. I have no idea where does the difference of 58 rupees went. I want a refund for the same
                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                    S
                    Suraj Mhadgut
                    from Mumbai, Maharashtra
                    Jan 7, 2022
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                    Dear Sir

                    I bought park avenue voyage deodorant from dmart. When I tried to use it is not working .
                    No perfume is released from this deo.

                    I am sending pics of deodorant with batch id.

                    Can I get replacement for the same

                    Regards
                    Suraj Mhadgut

                    [protected]
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                      J
                      Jatin Thadeser
                      from Mumbai, Maharashtra
                      Jan 5, 2022
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                      O delivery last 4 days fake company no customer support fake promise i order on 1st jan 2021 delivery date is 2 jan 2022 but they keep saying it will be deliverd within end of the day last 4 days but yet not deliverd my registerd no is [protected] jaTIN THADESAR SENIOR BHI FAKE PROMISE DE RAHE HAI MENE PREPAID ORDER DIYA WOH HI GALTI HO GAI 2 GHANTA CUSTOMER CARE ME BAT KARO KOI FAIDA NAI HAI SAB JHOTH BOL RAHE HAI
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                        M
                        Mitul Trivedi
                        Jan 3, 2022
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                        Address: Satelite, Ahmedabad

                        D Mart - Satelite Ahmedabad did not allow to enter the store though fee customers were covered with handkerchief and stall (dupatta). Can you please explain this? Though the PM and Health Minister has clearly informed we can cover the face with any cotton cloth.
                        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                          R
                          rupashree naveen
                          Jan 2, 2022
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                          Address: Bengaluru, Kanakapura Road

                          Dated 1st Jan 2022, time 6:30pm,
                          bill number[protected]
                          Cashier. NAN 123452

                          I had just swiped my card for 3121 Rs through axis bank debit card but not verified the items at that point of time. They have added/charged 499 for the item I have not purchased i .e BATA LDS R, can verify this from CC TV, attaching my bill, pls help me to refund my money back.

                          Thanks
                          Rupashree
                          Jan 2, 2022
                          Complaint marked as Resolved 
                          They have reached out to me on my mobile number and are ready to refund my money back.Thanks for the help
                          D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                            V
                            Vinay V Tripathi
                            Dec 29, 2021
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                            Address: Kalyan West Bail Bazar

                            Hi Dmart,

                            As a Cuatomer i think I am a king of the market, But today I visited to your Kalyan West (Bail Bazar) store wherein few of your employee-Mr Shubham and Suraj Jaiswal was so errogant. I tried to discuss with him somithing but he totally disgree to talk with us.

                            I belive that as a enterpreneur you have to listen you customer and have to think about customer satisfaction

                            Actually you people are hiring a bunch of stupid people who are not awqre how to talk and behave.

                            Regards,
                            Vinay Tripathi
                            M-[protected]
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                              S
                              sourabh88sharma
                              Dec 28, 2021
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                              Address: kanchanbagh rajnandgaon

                              Ear all i am a using d mart service more than five year and buy product in multiple city like pune, dhuliya bhilai and rajnandgaon
                              today i want change visit rajandgaon branch for change led bulb but they are not support me they told me you can change this product in bhilai branch
                              kindly update
                              why i trust you for service and why i buy product by you
                              as of now i am i in Rajandgaon can i go 35 km for change this bulb
                              in rajnandgaon many time i facing problem but today i shear with you
                              i hope you understate customer problem and you do the needful

                              all detail
                              meet with gyatri sahu Cashier
                              09-0042
                              10/01/2020 or 10/02/2020

                              thanks and regard
                              sourabnh sharma
                              [protected]
                              D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                                S
                                Sabita koneru
                                Dec 24, 2021
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                                Address: hno 4-116/1 manchirevula Hyderabad
                                Website: [email protected]

                                On 21st december 2021 we bought packed chips 'classic banana chips' 500 gms mfgd by pr agencies parsigutta secunderabad. the product is stale and made with bad oil which has effected the digestive system of all those who ate

                                dmart should stop supplying these products of the company
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                                  S
                                  Shashidhar Rao Neredikomma
                                  from Hyderabad, Telangana
                                  Dec 23, 2021
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                                  Address: Kukatpally

                                  Even after being directed by the courts, not to collect charges for carry bags, D mart is collecting charges.
                                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                                    D
                                    dipak kunar
                                    from Thane, Maharashtra
                                    Dec 14, 2021
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                                    Address: ELITRA B, 303 CASABELLA GOLD KALYAN SHILL ROAD, khidkali temple

                                    Dear Team,

                                    I have online purchased from dmart dated dec 12 2021 via order no 53838481 product name
                                    Nutraj California Almonds-500G however quality is very poor its wormy inside once we open the product please arrange tonreplace or return my money in source.

                                    Regards,
                                    Dipak kumar
                                    mob -[protected]
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                                      A
                                      ashok tanwade
                                      Dec 11, 2021
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                                      Address: Andheri east

                                      Today I buy a grocery for Rs.5000/- and more, I was carrying a carry bags which was not sufficient to carry all the items i requested for carry bag with the delivery counter he ask me pay for it and he charged for it Rs.16/-wide the invoice no.oo3878, my question is why the customer should pay for why the consumer court not taking the be action against the D Mart
                                      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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