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D-Mart / Avenue Supermarts Complaints & Reviews

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Last updated Feb 22, 2024
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D-Mart / Avenue Supermarts reviews & complaints page 19

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Address:Mumbai

Hi,

I had made an Online order for delivery from Dmart (delivery date 8 May 2021).
I have received the above mentioned order contents except the below-
- carnival 250 gm pista code 8021200
- premia badam American 500 gm. Code 08021100 .

I raised a complaint to Dmart instantly post delivery via email on 8 May. I also made multiple calls to Dmart (complain no 896880). However, it has been...
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Madam Nagaraj
from Bengaluru, Karnataka
May 22, 2021
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Material not received

Address:Doddanagamangala Bangalore

My order number 32385421

Asper slot 21st delivery date given
But not delivered on 21st and 22nd also
I called to cutomer care also...

No message from stores this is very inconvenience for customers......
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N
Nishank1982
May 21, 2021
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Deliver item not received fully

Address:B-302,disha apt,chikuwadi,borivali(w), mumbai-400092

Dear Sod,
Received order no.32701653, ordered 2qty 5litre oil can(5+5), found one 5litre Saffola Gold oil can less in order, spoke with delivery guy but is said his order shows only one qty 5litr oil can, and asked me to speak with customer service, after several time called since the call is busy i am wrote mail about this, even after sending mail i am not getting any reply, if
replacement cant be done please refund my money,...
+1 photos
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M
Mauu88
May 20, 2021
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Order delayed and not yet delivered

I had placed my order on 16th May and the payment is already done via net banking of INR 5449.00. I was supposed to receive the order on 19th May between 7AM to 8PM, yet no delivery signals have received. I have received message from Dmart Ready on 19th May at 7.35pm as
" Your order is delayed. We are trying to have it delivered as soon as possible."
But till no update for delivery.Also customer service is not responding.br...
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On 12/05/2021my dmart oder was delivered to my home. But due to covid situation we have don't touch and cross verified all items. But today When i cross checked the bill with the items, I came to know that 1) Gowardhan Ghee 1kg is missing

Below is my order details,

Order number :32704992
Order date: 09/05/21
Delivery date: 12/05/21
Payment mode: PRE-PAID

Missing item:
...
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D
darshanaBk
May 14, 2021
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Items not received

3 items are not received from order no
31244758 delivered on 30 April and no refund also sofar

1 Dabur jinger garlic paste
2 paper boat Chikki
3 dhaniya dal...
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B
budhiya
May 13, 2021
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Refund Amount is not credited in my account

Address:A-13, 002, Yogi Nagar, Eksar Road, Borivali West Mumbai

Dear Sir,

Good Day..!!

Kind find above attachment, the above mentioned "GROCERY ITEMS" being booked online by my younger daughter through her mobile on 11.05.2021.

The billing amount was Rs.9263/- being paid by my her father ( Umesh Kashyap) Axis Bank Debit Card, but due to cancellation of above mentioned deal as well your refund intimation, still the refund amount has not been credited in my...
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Vani Banukumar
May 12, 2021
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Missing items in my order. Items billed but not delivered

Address:No. 38, first floor, sfs enclave, 11th cross, 8th A main road, ananthanagar phase 1, Electronic city phase 2, Bangalore 560100

My first online dmart order was delivered today. When i cross checked the bill with the items, i came to know 1) 500 g cashew is missing
2)mask (3n) only 2 number was there.
Below is my order details,

Order number :32854244
Order date: 09/05/21
Delivery date: 12/05/21
Payment mode: PRE-PAID

Missing items:
[protected] premium kaju 500gm
[protected] safari g sport...
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DcDsouza
May 12, 2021
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Rude staff / Contact switched off

Address:Saubhagya CHS, Chhedanagar, Chembur, Mumbai - 400089

Dear Sir / Ma'am,

This with regards to the Dmart outlet in Chhedanagar.
The mobile number for the outlet is continuously either switched off or not reachable.
The staff at the Chhedanagar outlet are totally rude and not customer friendly at all.
They are never willing to assist or comply with anything at any given point of time.
During this time of the pandemic crisis they should be ever willing...
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V
Vicky1584
May 12, 2021
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Deducted amount from bank but order not confirmed

Order I'd no:[protected]...
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laxshu
May 11, 2021
May 11, 2021
This thread was updated on May 11, 2021
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Wrong order recd

Address:Vindhya vasini dham,A bld B wing,R.no.308,Navghar cross road,Bhayandar east,Thane

Order following.
Premia sugar 5 kg qty 1,
detergent powder tide ( jasmine) 6 kg qty 1

Received following items.
Swaad refined Soyabean oil qty 3,
Mother dairy ghee 1L qty 1

Order no.32955119...
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Website:Dmart ready app

Please find the below screenshot of my successful transaction done from gpay for my Order id 32834440

Kindly revert back and help me either by refunding my money or placing my order.

My bank statements show the amount deducted as well and there is no reverse transaction that I see.

Please find the attached. Kindly revert ASAP...
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A
arun sobh
May 10, 2021
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Billing issue

We purchase many poko pants .in D-mart .daman vapi .only 1 pic purchase but the biller add 2 nos mamypoko pants ....
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Address:Vinayak Nagar, Lane No.1, New Sangvi, Pune 411027

I need home delivery to new sangvi Pune but the time slot is not activated so cannot place an order

could you help me place my order...
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S
Sspm
May 9, 2021
Jul 1, 2021
This thread was updated on Jul 1, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dmart Payment done but showing that Payment is pending and order not placed

I have placed an order on 8th May pay and the amount and paid through netbanking . The amount got deducted from my bank but the order dint get placed. I also tried connecting with the customer care and dropped an email but no response so far.
Date of Order - 8th may 2021.
Order no.[protected]
Amount paid - Rs 2021.89...
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A
AmolDeore
May 8, 2021
May 8, 2021
This thread was updated on May 8, 2021
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Missing items in order

Address:Charan Heights, Ambegaon Budhrukh - Pune Shop No. 01 Survey No. 2/1/1, Ambegaon BK, Budhrukh, Maharashtra 411046

I order online using dmart app and order is pickup by self but when I came to home and check all item list then multiples items are missing in order and full money get deducted....
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Padmini Chavan
May 7, 2021
May 7, 2021
This thread was updated on May 7, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delayed Delivery

Address:Sachin Mhatre, Aagashi, Mhatre Wadi, Virar West, Taluka Vasai, District Palghar, Next to Shushrusha Hospital

Hi,

I have placed order on 30th May 2021, which was expected to deliver by 2nd May 2021. I have not yet got the delivery of the same. Order No. 31625502

I even don't have an option of cancellation of order, neither anyone answer your customer service number.

Luckily once got connected to customer service number on 5th May, where I have got reply, that the order will be deliver by end of day,...
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I have placed my order on 2nd May 2021 and expected delivery date given was 4th May 2021 but my order is not yet delivered

Order_No: 31806667...
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Isha Sahu
May 6, 2021
May 17, 2021
This thread was updated on May 17, 2021
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Payment done yet showing payment failure

Address:Mumbai 400072, Andheri east , Sakinaka

I ordered my groceries from Dmart Ready app and also made an online payment via net banking, the amount got deducted from the bank account but due to some reason in the app it's showing that my payment was unsuccessful, I even tried calling the customer care but there was no response!
Please resolve the issue as soon as possible.

My Order number is 29185626
Purchase Date is 5-May-2021
Total amount is ₹1987...
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Abhishek-555
May 5, 2021
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Order not delivered(payment is done)

Order show undelivered
all customer lines are busy
Today is 5th may still did not recieved
Please resolve this issue...
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