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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com
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Updated: Dec 8, 2025
Complaints 1129
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84
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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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D-Mart / Avenue Supermarts

D-Mart / Avenue Supermarts reviews & complaints page 21

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D
darshanaBk
May 14, 2021
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3 items are not received from order no
31244758 delivered on 30 April and no refund also sofar

1 Dabur jinger garlic paste
2 paper boat Chikki
3 dhaniya dal
+1 photos
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    M
    Mene_Neha
    May 14, 2021
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    On the order no: 33080705, the McCain French Fries (750 gm) was not delivered.

    The counting was not even matching of the items for the first time & the delivery guy did not count the other crate the second time. Care should have been taken and all the items should have been checked before delivering.

    We immediately contacted the delivery person & we were told to call the customer care who did not answer for almost 2 hours now.

    Kindly refund the money. We paid Rs. 155 while ordering.
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      B
      budhiya
      May 13, 2021
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      Address: A-13, 002, Yogi Nagar, Eksar Road, Borivali West Mumbai

      Dear Sir,

      Good Day..!!

      Kind find above attachment, the above mentioned "GROCERY ITEMS" being booked online by my younger daughter through her mobile on 11.05.2021.

      The billing amount was Rs.9263/- being paid by my her father ( Umesh Kashyap) Axis Bank Debit Card, but due to cancellation of above mentioned deal as well your refund intimation, still the refund amount has not been credited in my account.

      As per message your PAYMENT ACKNOWLEDGMENT RECEIPT NO : 32865731

      Request to look into it and revert on urgent basis please.

      Regards.

      Umesh Kashyap

      [protected]
      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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        V
        Vani Banukumar
        May 12, 2021
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        Address: No. 38, first floor, sfs enclave, 11th cross, 8th A main road, ananthanagar phase 1, Electronic city phase 2, Bangalore 560100

        My first online dmart order was delivered today. When i cross checked the bill with the items, i came to know 1) 500 g cashew is missing
        2)mask (3n) only 2 number was there.
        Below is my order details,

        Order number :32854244
        Order date: 09/05/21
        Delivery date: 12/05/21
        Payment mode: PRE-PAID

        Missing items:
        [protected] premium kaju 500gm
        [protected] safari g sport mask 14 set of 3 pc astrd (open and damaged product 1 /3 pc is missing)

        If you could take some immediate action and help me on this missing items, it would be appreciated as with first delivery, the online shopping experience is very bitter full with missing items.
        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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          D
          DcDsouza
          May 12, 2021
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          Address: Saubhagya CHS, Chhedanagar, Chembur, Mumbai - 400089

          Dear Sir / Ma'am,

          This with regards to the Dmart outlet in Chhedanagar.
          The mobile number for the outlet is continuously either switched off or not reachable.
          The staff at the Chhedanagar outlet are totally rude and not customer friendly at all.
          They are never willing to assist or comply with anything at any given point of time.
          During this time of the pandemic crisis they should be ever willing to help and oblige as and when possible.
          At times because of the lockdown and the covid fear I send the neighborhood shopkeeper to purchase Groceries for me, but they are refused the same.
          Why should they be refused when they are paying for the same.
          Request you to kindly look into the matter at the earliest.
          Thanks and appreciate your quick action.
          D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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            V
            Vicky1584
            May 12, 2021
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            Order I'd no:[protected]
            D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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              L
              laxshu
              May 11, 2021
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              Address: Vindhya vasini dham,A bld B wing,R.no.308,Navghar cross road,Bhayandar east,Thane

              Order following.
              Premia sugar 5 kg qty 1,
              detergent powder tide ( jasmine) 6 kg qty 1

              Received following items.
              Swaad refined Soyabean oil qty 3,
              Mother dairy ghee 1L qty 1

              Order no.32955119
              +1 photos
              D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
              May 11, 2021
              Updated by laxshu               Order no.32955119

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                L
                Lynn Rod
                May 11, 2021
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                Website: Dmart ready app

                Please find the below screenshot of my successful transaction done from gpay for my Order id 32834440

                Kindly revert back and help me either by refunding my money or placing my order.

                My bank statements show the amount deducted as well and there is no reverse transaction that I see.

                Please find the attached. Kindly revert ASAP
                +1 photos
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                  A
                  arun sobh
                  May 10, 2021
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                  We purchase many poko pants .in D-mart .daman vapi .only 1 pic purchase but the biller add 2 nos mamypoko pants .
                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                    S
                    suneetap
                    May 10, 2021
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                    Address: Vinayak Nagar, Lane No.1, New Sangvi, Pune 411027

                    I need home delivery to new sangvi Pune but the time slot is not activated so cannot place an order

                    could you help me place my order
                    D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                      S
                      SD_H
                      May 10, 2021
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                      Resolved

                      Order not delivered by Dmart and no refund

                      Address: Ward No 1, Arc Plaza, ARC Plaza, Mahadev Nagar - Manjri Budruk Shop No. 1, 2 & 3, Mahadeonagar, Manjari Budruk, Pune, Maharashtra 412307, India
                      Website: www.dmart.in

                      Order no 30672511 was scheduled for 25th April, but they have not delivered it and cancelled it later. but i do not see a refund for the same yet. Nobody is replying on the follow up emails. Dmart is not initiating refund....
                      +1 photos
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                      S
                      Sspm
                      May 9, 2021
                      Resolved
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                      Resolved

                      I have placed an order on 8th May pay and the amount and paid through netbanking . The amount got deducted from my bank but the order dint get placed. I also tried connecting with the customer care and dropped an email but no response so far.
                      Date of Order - 8th may 2021.
                      Order no.[protected]
                      Amount paid - Rs 2021.89
                      May 10, 2021
                      Complaint marked as Resolved 
                      I received a refund for the amount
                      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                      Actually I made payment by debit card. Cashier told me that payment is failed. So make again payment, so I do it.
                      After coming home I received email that first payment also successful. So I paid 2 times. Please help me how to get my first bill payment. Kindly help me.
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                        A
                        AmolDeore
                        May 8, 2021
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                        Address: Charan Heights, Ambegaon Budhrukh - Pune Shop No. 01 Survey No. 2/1/1, Ambegaon BK, Budhrukh, Maharashtra 411046

                        I order online using dmart app and order is pickup by self but when I came to home and check all item list then multiples items are missing in order and full money get deducted.
                        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                        Order id 29827190
                        Missing product from order,
                        180632Cadbury Dairy Milk Silk Rost
                        180620Morde Dark Compound- 400Gm
                        040690Gowardhan Paneer Classic
                        Block-200gm
                        200811Panjwani Skinwala Sing 500Gm
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                          P
                          Padmini Chavan
                          May 7, 2021
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                          Resolved

                          Address: Sachin Mhatre, Aagashi, Mhatre Wadi, Virar West, Taluka Vasai, District Palghar, Next to Shushrusha Hospital

                          Hi,

                          I have placed order on 30th May 2021, which was expected to deliver by 2nd May 2021. I have not yet got the delivery of the same. Order No. 31625502

                          I even don't have an option of cancellation of order, neither anyone answer your customer service number.

                          Luckily once got connected to customer service number on 5th May, where I have got reply, that the order will be deliver by end of day, but eventually got message in the evening that there will be delay in delivery.

                          Pls look in to this urgently or update the status of delivery or atleast cancel the order & refund my money.
                          May 9, 2021
                          Complaint marked as Resolved 
                          Got delivery on 9th May
                          D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
                          May 07, 2021
                          Updated by Padmini Chavan                           .
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                            8
                            8108542252
                            May 6, 2021
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                            I have placed my order on 2nd May 2021 and expected delivery date given was 4th May 2021 but my order is not yet delivered

                            Order_No: 31806667
                            D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                              I
                              Isha Sahu
                              May 6, 2021
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                              Address: Mumbai 400072, Andheri east , Sakinaka

                              I ordered my groceries from Dmart Ready app and also made an online payment via net banking, the amount got deducted from the bank account but due to some reason in the app it's showing that my payment was unsuccessful, I even tried calling the customer care but there was no response!
                              Please resolve the issue as soon as possible.

                              My Order number is 29185626
                              Purchase Date is 5-May-2021
                              Total amount is ₹1987
                              D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
                              View replies
                              Dear team,

                              I, Mrs. Audrey Girish Tulsankar, had placed an order no: 33630920 amounting to Rs. 693/- on[protected] at 8:30 a.m. on your Dmart ready App using Googlepay. The amount has been successfully debited from my account, however, it is showing as "payment failed" on your app.
                              Requesting you to kindly look into the matter at the earliest, as it is, it's very difficult to find an empty slot for delivery on your app. Looking forward for a resolution asap.

                              Note: I have also attached the payment screenshot for your perusal.

                              Thanks & regards,
                              Audrey Girish Tulsankar

                              Payment done yet showing payment failure - Comment #3833858 - Image #0
                              Payment done yet showing payment failure - Comment #3833858 - Image #1
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                                A
                                Abhishek-555
                                May 5, 2021
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                                Order show undelivered
                                all customer lines are busy
                                Today is 5th may still did not recieved
                                Please resolve this issue
                                +1 photos
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                                  L
                                  Libraboyrakesh
                                  May 4, 2021
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                                  Address: Sangvi heights shop number 5 and 6 upper ground floor antophill Wadala Mumbai 400037

                                  I order a pick up from smart link by online pay platform I did payment by google pay my amount was debited from my bank and credited toward BillDesk of dmart I have all the messages of Transaction complete but still dmart showing order cancelled
                                  My order I'd of dmart is 32194403
                                  +3 photos
                                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
                                  May 04, 2021
                                  Updated by Libraboyrakesh                                   Still not resolved

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                                    S
                                    Sarang Patel
                                    May 3, 2021
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                                    Duplicate bill required

                                    I want to duplicate bill copy. As original bill is misplaced and I have made payment through credit card. So please contact me to send duplicate bill copy as clothes bought are to be replaced...
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                                    Akshata S
                                    May 2, 2021
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                                    Resolved

                                    I had placed my order on 28th April and the payment is already done. I was supposed to receive the order on 2nd May between 8AM to 7PM, yet no signals of delivery. The customer service is also not responding.

                                    Order no. - #31592594
                                    +1 photos
                                    May 3, 2021
                                    Complaint marked as Resolved 
                                    Received the order today
                                    D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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