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D-Mart / Avenue Supermarts Complaints & Reviews

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Updated: Jan 29, 2026
Complaints 1139
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84
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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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D-Mart / Avenue Supermarts reviews & complaints page 21

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V
Venkatesh Somu
Jun 21, 2021
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Date: 21-June-2021
Description: Hi DMart, I gave my credit card to make payment of 1104.60 in billing counter, they tried it for 3 times and said it's not working. So I used PhonePe to pay the bill. But when I come home and and checked my messages it's saying I got paid for my credit card 3 times.
Resolution: Request refund
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    K
    Kuldeep1$
    Jun 9, 2021
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    Address: Sasane Nagar, Pune

    Order Number 35132106 / Order Date : 30th May 2021 (From DMART/DMART ready, Sasane Nagar, Pune)

    Have been charged extra amount than MRP.
    Raised ticket on 1st June yet no resolution.

    After 8 days got a call from 1 of the executive : Chandrakant Rathod a few mins earlier from[protected] who couldn't answer any of the queries & reason presented was he has just joined 2 months ago in DMART Ready.

    Firstly, customer has been cheated with taking extra charges than MRP & then to face very rigid behavior & of the DMART telecallers/executives.

    Don't know how come DMART assign freshers to attend & resolve customer queries.

    Best Regards,
    Kuldeep
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      S
      Saurabh Kaundinya
      Jun 5, 2021
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      Address: Kalyan, maharashtra

      Hi,
      In my order ( Order Number:[protected] some of items are missing (Took Home delivery). It was a prepaid order.

      From the mentioned order the delivery guy has not delivered the following items/items are missing :
      1. Dhara Nourish Refined Sunflower Oil - 1L : 7 Qnty
      2. Chheda's Potato Wafer plain Salted 170 mg : 1 Qnty

      Instead I was delivered Amul Cheese Slices 100 gm (1 Qnty) and Chitale Keshar Shrikhand 500 gm (1 Qnty).

      Please refund me the amount for the items which are missing or not delivered by delivery person. Also make an arrangement to pickup the extra items back as soon as possible.
      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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        B
        biswaranjan biswal
        Jun 3, 2021
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        Address: Electronicity phase-2

        I have not received my refund amount and without informing my ordered product has been cancelled.

        Order Number:32982620

        It's been more than 2 weeks, Still my refund is pending.

        Even I have called your customer executive multiple times and they said it will be credited within 3-4 working days.

        What kind of service you are providing?

        Kindly refund my money as soon as possible.
        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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          G
          Girish Masurkar
          May 26, 2021
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          Address: Powai, Mumbai

          I have ordered some grocery items from your dmart mobile app for Rs.1201/- . At the time of payment I selected gpay payment option of my registered mobile number ie.[protected] and payment pop-up comes in dmart ready for payment process as I have made all the previous payments in dmart ready (sector10, Vashi Navi Mumbai store) through gpay account. Order amount Rs.1201/- was debited from my account immediately but order not confirmed.

          Next day I have contacted Dmart Customer Care but no proper response received from Dmart customer care.

          Request you to please look into the matter and reverse the debit amount of rs.1201/- in my gpay account at the earliest.

          Also for your reference I have attached screenshots of the same.

          Date of Order - 24th April 2021.
          Order no.31081216
          Amount paid - Rs 1201/-

          Thanks & Regards,
          Girish C Masurkar
          [protected]
          +2 photos
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            T
            Tejasshah89
            May 24, 2021
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            Address: Mumbai

            Hi,

            I had made an Online order for delivery from Dmart (delivery date 8 May 2021).
            I have received the above mentioned order contents except the below-
            - carnival 250 gm pista code 8021200
            - premia badam American 500 gm. Code 08021100 .

            I raised a complaint to Dmart instantly post delivery via email on 8 May. I also made multiple calls to Dmart (complain no 896880). However, it has been more than 2.5 weeks but i have not received a resolution of this issue. I would like Dmart to either refund me the value of the items or re-deliver the missing items.
            I have already spent Rs 75 on calls with Dmart customer service for items of a low value.

            It would be really appreciated if you could please help resolve this issue.
            Thank you,
            Tejas
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              M
              Madam Nagaraj
              from Bengaluru, Karnataka
              May 22, 2021
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              Address: Doddanagamangala Bangalore

              My order number 32385421

              Asper slot 21st delivery date given
              But not delivered on 21st and 22nd also
              I called to cutomer care also...

              No message from stores this is very inconvenience for customers...
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                N
                Nishank1982
                May 21, 2021
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                Address: B-302,disha apt,chikuwadi,borivali(w), mumbai-400092

                Dear Sod,
                Received order no.32701653, ordered 2qty 5litre oil can(5+5), found one 5litre Saffola Gold oil can less in order, spoke with delivery guy but is said his order shows only one qty 5litr oil can, and asked me to speak with customer service, after several time called since the call is busy i am wrote mail about this, even after sending mail i am not getting any reply, if
                replacement cant be done please refund my money, its really bad
                experience 1st time from Dmart after delivery and also no reply to my
                mail.please reply asap.
                +1 photos
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                  M
                  Mauu88
                  May 20, 2021
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                  I had placed my order on 16th May and the payment is already done via net banking of INR 5449.00. I was supposed to receive the order on 19th May between 7AM to 8PM, yet no delivery signals have received. I have received message from Dmart Ready on 19th May at 7.35pm as
                  " Your order is delayed. We are trying to have it delivered as soon as possible."
                  But till no update for delivery.Also customer service is not responding.
                  Pls. deliver the order by today anyhow or refund the amount.

                  Order no. - #33635845
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                    K
                    khilesh2
                    May 15, 2021
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                    On 12/05/2021my dmart oder was delivered to my home. But due to covid situation we have don't touch and cross verified all items. But today When i cross checked the bill with the items, I came to know that 1) Gowardhan Ghee 1kg is missing

                    Below is my order details,

                    Order number :32704992
                    Order date: 09/05/21
                    Delivery date: 12/05/21
                    Payment mode: PRE-PAID

                    Missing item:
                    Gowardhan Ghee 1kg - rs. 499
                    Below item delivered to me(which was not mentioned in my order list):
                    Fortune Sunflower Oil(Sun Lite) - 1 liter

                    If you could take some immediate action and help me on these missing items, it would be appreciated,

                    Note: If possible could you please swap this product or refund my amount deducted for Gowardhan Ghee.
                    +1 photos
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                      D
                      darshanaBk
                      May 14, 2021
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                      3 items are not received from order no
                      31244758 delivered on 30 April and no refund also sofar

                      1 Dabur jinger garlic paste
                      2 paper boat Chikki
                      3 dhaniya dal
                      +1 photos
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                        M
                        Mene_Neha
                        May 14, 2021
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                        On the order no: 33080705, the McCain French Fries (750 gm) was not delivered.

                        The counting was not even matching of the items for the first time & the delivery guy did not count the other crate the second time. Care should have been taken and all the items should have been checked before delivering.

                        We immediately contacted the delivery person & we were told to call the customer care who did not answer for almost 2 hours now.

                        Kindly refund the money. We paid Rs. 155 while ordering.
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                          B
                          budhiya
                          May 13, 2021
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                          Address: A-13, 002, Yogi Nagar, Eksar Road, Borivali West Mumbai

                          Dear Sir,

                          Good Day..!!

                          Kind find above attachment, the above mentioned "GROCERY ITEMS" being booked online by my younger daughter through her mobile on 11.05.2021.

                          The billing amount was Rs.9263/- being paid by my her father ( Umesh Kashyap) Axis Bank Debit Card, but due to cancellation of above mentioned deal as well your refund intimation, still the refund amount has not been credited in my account.

                          As per message your PAYMENT ACKNOWLEDGMENT RECEIPT NO : 32865731

                          Request to look into it and revert on urgent basis please.

                          Regards.

                          Umesh Kashyap

                          [protected]
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                            V
                            Vani Banukumar
                            May 12, 2021
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                            Address: No. 38, first floor, sfs enclave, 11th cross, 8th A main road, ananthanagar phase 1, Electronic city phase 2, Bangalore 560100

                            My first online dmart order was delivered today. When i cross checked the bill with the items, i came to know 1) 500 g cashew is missing
                            2)mask (3n) only 2 number was there.
                            Below is my order details,

                            Order number :32854244
                            Order date: 09/05/21
                            Delivery date: 12/05/21
                            Payment mode: PRE-PAID

                            Missing items:
                            [protected] premium kaju 500gm
                            [protected] safari g sport mask 14 set of 3 pc astrd (open and damaged product 1 /3 pc is missing)

                            If you could take some immediate action and help me on this missing items, it would be appreciated as with first delivery, the online shopping experience is very bitter full with missing items.
                            D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                              D
                              DcDsouza
                              May 12, 2021
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                              Address: Saubhagya CHS, Chhedanagar, Chembur, Mumbai - 400089

                              Dear Sir / Ma'am,

                              This with regards to the Dmart outlet in Chhedanagar.
                              The mobile number for the outlet is continuously either switched off or not reachable.
                              The staff at the Chhedanagar outlet are totally rude and not customer friendly at all.
                              They are never willing to assist or comply with anything at any given point of time.
                              During this time of the pandemic crisis they should be ever willing to help and oblige as and when possible.
                              At times because of the lockdown and the covid fear I send the neighborhood shopkeeper to purchase Groceries for me, but they are refused the same.
                              Why should they be refused when they are paying for the same.
                              Request you to kindly look into the matter at the earliest.
                              Thanks and appreciate your quick action.
                              D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                                V
                                Vicky1584
                                May 12, 2021
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                                Order I'd no:[protected]
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                                  L
                                  laxshu
                                  May 11, 2021
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                                  Address: Vindhya vasini dham,A bld B wing,R.no.308,Navghar cross road,Bhayandar east,Thane

                                  Order following.
                                  Premia sugar 5 kg qty 1,
                                  detergent powder tide ( jasmine) 6 kg qty 1

                                  Received following items.
                                  Swaad refined Soyabean oil qty 3,
                                  Mother dairy ghee 1L qty 1

                                  Order no.32955119
                                  +1 photos
                                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
                                  May 11, 2021
                                  Updated by laxshu                                   Order no.32955119

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                                    L
                                    Lynn Rod
                                    May 11, 2021
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                                    Website: Dmart ready app

                                    Please find the below screenshot of my successful transaction done from gpay for my Order id 32834440

                                    Kindly revert back and help me either by refunding my money or placing my order.

                                    My bank statements show the amount deducted as well and there is no reverse transaction that I see.

                                    Please find the attached. Kindly revert ASAP
                                    +1 photos
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                                      A
                                      arun sobh
                                      May 10, 2021
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                                      We purchase many poko pants .in D-mart .daman vapi .only 1 pic purchase but the biller add 2 nos mamypoko pants .
                                      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                                        S
                                        suneetap
                                        May 10, 2021
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                                        Address: Vinayak Nagar, Lane No.1, New Sangvi, Pune 411027

                                        I need home delivery to new sangvi Pune but the time slot is not activated so cannot place an order

                                        could you help me place my order
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