D-Mart / Avenue Supermarts Complaints & Reviews

Order no 30672511 was scheduled for 25th April, but they have not delivered it and cancelled it later. but i do not see a refund for the same yet. Nobody is replying on the follow up emails. Dmart is not initiating refund....

I have placed an order on 8th May pay and the amount and paid through netbanking . The amount got deducted from my bank but the order dint get placed. I also tried connecting with the customer care and dropped an email but no response so far.
Date of Order - 8th may 2021.
Order no.[protected]
Amount paid - Rs 2021.89

I order online using dmart app and order is pickup by self but when I came to home and check all item list then multiples items are missing in order and full money get deducted.

Hi,

I have placed order on 30th May 2021, which was expected to deliver by 2nd May 2021. I have not yet got the delivery of the same. Order No. 31625502

I even don't have an option of cancellation of order, neither anyone answer your customer service number.

Luckily once got connected to customer service number on 5th May, where I have got reply, that the order will be deliver by end of day, but eventually got message in the evening that there will be delay in delivery.

Pls look in to this urgently or update the status of delivery or atleast cancel the order & refund my money.

I have placed my order on 2nd May 2021 and expected delivery date given was 4th May 2021 but my order is not yet delivered

Order_No: 31806667

I ordered my groceries from Dmart Ready app and also made an online payment via net banking, the amount got deducted from the bank account but due to some reason in the app it's showing that my payment was unsuccessful, I even tried calling the customer care but there was no response!
Please resolve the issue as soon as possible.

My Order number is 29185626
Purchase Date is 5-May-2021
Total amount is ₹1987

Order show undelivered
all customer lines are busy
Today is 5th may still did not recieved
Please resolve this issue

I order a pick up from smart link by online pay platform I did payment by google pay my amount was debited from my bank and credited toward BillDesk of dmart I have all the messages of Transaction complete but still dmart showing order cancelled
My order I'd of dmart is 32194403

I want to duplicate bill copy. As original bill is misplaced and I have made payment through credit card. So please contact me to send duplicate bill copy as clothes bought are to be replaced...

I had placed my order on 28th April and the payment is already done. I was supposed to receive the order on 2nd May between 8AM to 7PM, yet no signals of delivery. The customer service is also not responding.

Order no. - #31592594

Dmart ready customer care service is worst I made an order for 1612 nd paid through Google pay money was deducted but order was failed I want my refund amount I tried calling 20 times still there was no single answer from the customer care how can I get my refund back ??even I wrote an email still no response

I sir myself rohini bane from dombivali, on 1/05/2021 i have purchased some item from dombivali dmart after reached home we make panner sabji but it tasted bitter when i saw its expiry date the i realised its expired, how could you sell expired product it is harmed for health.I request you to give my refund
Bill number:[protected]
HSN-040610

Hi,

I have been visited in D-mart of Dombivli east where at entry level Mr.Ajay Darekar is mis-behaving with customers.

Request to take a action on the same

Digal
[protected]

This is in accordance to order no. 31526443 dated 30 April 2021. The payment has been successfully done through Gpay for Rs. 2763/- but in order status it shows that the payment failed and showing retry payment. The Google transaction ID for the payment is CICAgOD47eyvDg. Please resolve the issue ASAP.

I was expecting delivery on 26/apr/2021 however there is no communication of when it will get deliver my products. I tried contacting to customer care but there no answer of calls. I had tried calling them 17 times but it always got disconnect after mins and some seconds when i m on waiting on ivr for customer care.
Order 20135644

I had ordered products from Dmart Ready and it was scheduled to be home delivered on 26th April between 7 AM to 8PM. However we received a message at 4:30 PM stating that your order was not delivered, will get back to you shortly. Till now there isn't any update on our delivery nor is the customer care picking up the phone. Please look into the matter, either give us a refund or deliver it today.

Order ID[protected]...

ToDay i went Hosur dmart shop, one staff name is kaviarasu, he is behaving rudely and speaking Unrespectly, I told to him you speak politely to customers but he is not hearing my words, he told my behaviour like that only and he said you go out.he think customers are street dogs, he's behaving like that only, I feel very bad. plz take action to him he will come and ask to me sorry.

My Order Numer 26966106. I still not received my delivery.

Hi,
I had placed online order[protected]on Dmart Ready on 21st April. Home delivery date was 25th April between 7AM-1PM.
I got a message at 3:53 PM today that order is on the way for delivery and then another msg at 8:09 PM that order was undelivered and they will call back shortly.
However they haven't called back to update on status of the order and their customer care does not respond or take calls.
Please look into the matter.

Delivery van arrived with only 10% of items on the said date and delivey slot i.e. 23.04.2021 between 7 am & 1 pm. However, the delivery boy requested us to return the items and would return the next day with total items as per our order.
We also complained the above matter to the customer service number who assured us that the items would be delivered to us the next day i.e. 24th april, 2021. Complaint no is 849786 dtd. 23.04.2021. Till to date we have not received the items vide our above order i.e. 30503749, receipt voucher no. PV [protected] dtd. 20, 04, 2021. We subsequently spoke to the customer service personnel, viz. Haider, Amesh & Chandra who assured us that the items would be delivered the next day. But these were only false promises.

For no fault o[censored]s and being senior citizens we have been harassed. Kindly ensure that all the items are delivere at the earliest.

Awaiting your prompt reply.