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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com
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Updated: Jul 10, 2026
Complaints 1146
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84
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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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D-Mart / Avenue Supermarts reviews & complaints page 23

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G
Girish Masurkar
May 26, 2021
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Address: Powai, Mumbai

I have ordered some grocery items from your dmart mobile app for Rs.1201/- . At the time of payment I selected gpay payment option of my registered mobile number ie.[protected] and payment pop-up comes in dmart ready for payment process as I have made all the previous payments in dmart ready (sector10, Vashi Navi Mumbai store) through gpay account. Order amount Rs.1201/- was debited from my account immediately but order not confirmed.

Next day I have contacted Dmart Customer Care but no proper response received from Dmart customer care.

Request you to please look into the matter and reverse the debit amount of rs.1201/- in my gpay account at the earliest.

Also for your reference I have attached screenshots of the same.

Date of Order - 24th April 2021.
Order no.31081216
Amount paid - Rs 1201/-

Thanks & Regards,
Girish C Masurkar
[protected]
D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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    Tejasshah89
    May 24, 2021
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    Address: Mumbai

    Hi,

    I had made an Online order for delivery from Dmart (delivery date 8 May 2021).
    I have received the above mentioned order contents except the below-
    - carnival 250 gm pista code 8021200
    - premia badam American 500 gm. Code 08021100 .

    I raised a complaint to Dmart instantly post delivery via email on 8 May. I also made multiple calls to Dmart (complain no 896880). However, it has been more than 2.5 weeks but i have not received a resolution of this issue. I would like Dmart to either refund me the value of the items or re-deliver the missing items.
    I have already spent Rs 75 on calls with Dmart customer service for items of a low value.

    It would be really appreciated if you could please help resolve this issue.
    Thank you,
    Tejas
    D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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      M
      Madam Nagaraj
      from Bengaluru, Karnataka
      May 22, 2021
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      Address: Doddanagamangala Bangalore

      My order number 32385421

      Asper slot 21st delivery date given
      But not delivered on 21st and 22nd also
      I called to cutomer care also...

      No message from stores this is very inconvenience for customers...
      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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        N
        Nishank1982
        May 21, 2021
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        Address: B-302,disha apt,chikuwadi,borivali(w), mumbai-400092

        Dear Sod,
        Received order no.32701653, ordered 2qty 5litre oil can(5+5), found one 5litre Saffola Gold oil can less in order, spoke with delivery guy but is said his order shows only one qty 5litr oil can, and asked me to speak with customer service, after several time called since the call is busy i am wrote mail about this, even after sending mail i am not getting any reply, if
        replacement cant be done please refund my money, its really bad
        experience 1st time from Dmart after delivery and also no reply to my
        mail.please reply asap.
        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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          M
          Mauu88
          May 20, 2021
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          I had placed my order on 16th May and the payment is already done via net banking of INR 5449.00. I was supposed to receive the order on 19th May between 7AM to 8PM, yet no delivery signals have received. I have received message from Dmart Ready on 19th May at 7.35pm as
          " Your order is delayed. We are trying to have it delivered as soon as possible."
          But till no update for delivery.Also customer service is not responding.
          Pls. deliver the order by today anyhow or refund the amount.

          Order no. - #33635845
          D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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            K
            khilesh2
            May 15, 2021
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            On 12/05/2021my dmart oder was delivered to my home. But due to covid situation we have don't touch and cross verified all items. But today When i cross checked the bill with the items, I came to know that 1) Gowardhan Ghee 1kg is missing

            Below is my order details,

            Order number :32704992
            Order date: 09/05/21
            Delivery date: 12/05/21
            Payment mode: PRE-PAID

            Missing item:
            Gowardhan Ghee 1kg - rs. 499
            Below item delivered to me(which was not mentioned in my order list):
            Fortune Sunflower Oil(Sun Lite) - 1 liter

            If you could take some immediate action and help me on these missing items, it would be appreciated,

            Note: If possible could you please swap this product or refund my amount deducted for Gowardhan Ghee.
            D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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              D
              darshanaBk
              May 14, 2021
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              3 items are not received from order no
              31244758 delivered on 30 April and no refund also sofar

              1 Dabur jinger garlic paste
              2 paper boat Chikki
              3 dhaniya dal
              D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                M
                Mene_Neha
                May 14, 2021
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                On the order no: 33080705, the McCain French Fries (750 gm) was not delivered.

                The counting was not even matching of the items for the first time & the delivery guy did not count the other crate the second time. Care should have been taken and all the items should have been checked before delivering.

                We immediately contacted the delivery person & we were told to call the customer care who did not answer for almost 2 hours now.

                Kindly refund the money. We paid Rs. 155 while ordering.
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                  B
                  budhiya
                  May 13, 2021
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                  Address: A-13, 002, Yogi Nagar, Eksar Road, Borivali West Mumbai

                  Dear Sir,

                  Good Day..!!

                  Kind find above attachment, the above mentioned "GROCERY ITEMS" being booked online by my younger daughter through her mobile on 11.05.2021.

                  The billing amount was Rs.9263/- being paid by my her father ( Umesh Kashyap) Axis Bank Debit Card, but due to cancellation of above mentioned deal as well your refund intimation, still the refund amount has not been credited in my account.

                  As per message your PAYMENT ACKNOWLEDGMENT RECEIPT NO : 32865731

                  Request to look into it and revert on urgent basis please.

                  Regards.

                  Umesh Kashyap

                  [protected]
                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                    V
                    Vani Banukumar
                    May 12, 2021
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                    Address: No. 38, first floor, sfs enclave, 11th cross, 8th A main road, ananthanagar phase 1, Electronic city phase 2, Bangalore 560100

                    My first online dmart order was delivered today. When i cross checked the bill with the items, i came to know 1) 500 g cashew is missing
                    2)mask (3n) only 2 number was there.
                    Below is my order details,

                    Order number :32854244
                    Order date: 09/05/21
                    Delivery date: 12/05/21
                    Payment mode: PRE-PAID

                    Missing items:
                    [protected] premium kaju 500gm
                    [protected] safari g sport mask 14 set of 3 pc astrd (open and damaged product 1 /3 pc is missing)

                    If you could take some immediate action and help me on this missing items, it would be appreciated as with first delivery, the online shopping experience is very bitter full with missing items.
                    D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                      D
                      DcDsouza
                      May 12, 2021
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                      Address: Saubhagya CHS, Chhedanagar, Chembur, Mumbai - 400089

                      Dear Sir / Ma'am,

                      This with regards to the Dmart outlet in Chhedanagar.
                      The mobile number for the outlet is continuously either switched off or not reachable.
                      The staff at the Chhedanagar outlet are totally rude and not customer friendly at all.
                      They are never willing to assist or comply with anything at any given point of time.
                      During this time of the pandemic crisis they should be ever willing to help and oblige as and when possible.
                      At times because of the lockdown and the covid fear I send the neighborhood shopkeeper to purchase Groceries for me, but they are refused the same.
                      Why should they be refused when they are paying for the same.
                      Request you to kindly look into the matter at the earliest.
                      Thanks and appreciate your quick action.
                      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                        V
                        Vicky1584
                        May 12, 2021
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                        Order I'd no:[protected]
                        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                          L
                          laxshu
                          May 11, 2021
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                          Address: Vindhya vasini dham,A bld B wing,R.no.308,Navghar cross road,Bhayandar east,Thane

                          Order following.
                          Premia sugar 5 kg qty 1,
                          detergent powder tide ( jasmine) 6 kg qty 1

                          Received following items.
                          Swaad refined Soyabean oil qty 3,
                          Mother dairy ghee 1L qty 1

                          Order no.32955119
                          D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
                          May 11, 2021
                          Updated by laxshu                           Order no.32955119

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                            L
                            Lynn Rod
                            May 11, 2021
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                            Website: Dmart ready app

                            Please find the below screenshot of my successful transaction done from gpay for my Order id 32834440

                            Kindly revert back and help me either by refunding my money or placing my order.

                            My bank statements show the amount deducted as well and there is no reverse transaction that I see.

                            Please find the attached. Kindly revert ASAP
                            D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                              A
                              arun sobh
                              May 10, 2021
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                              We purchase many poko pants .in D-mart .daman vapi .only 1 pic purchase but the biller add 2 nos mamypoko pants .
                              D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                                S
                                suneetap
                                May 10, 2021
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                                Address: Vinayak Nagar, Lane No.1, New Sangvi, Pune 411027

                                I need home delivery to new sangvi Pune but the time slot is not activated so cannot place an order

                                could you help me place my order
                                D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                                  S
                                  Sspm
                                  May 9, 2021
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                                  Resolved

                                  I have placed an order on 8th May pay and the amount and paid through netbanking . The amount got deducted from my bank but the order dint get placed. I also tried connecting with the customer care and dropped an email but no response so far.
                                  Date of Order - 8th may 2021.
                                  Order no.[protected]
                                  Amount paid - Rs 2021.89
                                  May 10, 2021
                                  Complaint marked as Resolved 
                                  I received a refund for the amount
                                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
                                  View replies
                                  Actually I made payment by debit card. Cashier told me that payment is failed. So make again payment, so I do it.
                                  After coming home I received email that first payment also successful. So I paid 2 times. Please help me how to get my first bill payment. Kindly help me.
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                                    AmolDeore
                                    May 8, 2021
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                                    Address: Charan Heights, Ambegaon Budhrukh - Pune Shop No. 01 Survey No. 2/1/1, Ambegaon BK, Budhrukh, Maharashtra 411046

                                    I order online using dmart app and order is pickup by self but when I came to home and check all item list then multiples items are missing in order and full money get deducted.
                                    D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                                    Order id 29827190
                                    Missing product from order,
                                    180632Cadbury Dairy Milk Silk Rost
                                    180620Morde Dark Compound- 400Gm
                                    040690Gowardhan Paneer Classic
                                    Block-200gm
                                    200811Panjwani Skinwala Sing 500Gm
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                                      P
                                      Padmini Chavan
                                      May 7, 2021
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                                      Resolved

                                      Address: Sachin Mhatre, Aagashi, Mhatre Wadi, Virar West, Taluka Vasai, District Palghar, Next to Shushrusha Hospital

                                      Hi,

                                      I have placed order on 30th May 2021, which was expected to deliver by 2nd May 2021. I have not yet got the delivery of the same. Order No. 31625502

                                      I even don't have an option of cancellation of order, neither anyone answer your customer service number.

                                      Luckily once got connected to customer service number on 5th May, where I have got reply, that the order will be deliver by end of day, but eventually got message in the evening that there will be delay in delivery.

                                      Pls look in to this urgently or update the status of delivery or atleast cancel the order & refund my money.
                                      May 9, 2021
                                      Complaint marked as Resolved 
                                      Got delivery on 9th May
                                      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
                                      May 07, 2021
                                      Updated by Padmini Chavan                                       .
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                                        8
                                        8108542252
                                        May 6, 2021
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                                        I have placed my order on 2nd May 2021 and expected delivery date given was 4th May 2021 but my order is not yet delivered

                                        Order_No: 31806667
                                        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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