D-Mart / Avenue Supermarts Complaints & Reviews

I purchased some product from D Mart and swiped my card for payment, but first time the transaction failed at store and my payment got deducted, they told me it will get refunded back into your account within 48 hrs, but its more than 72 hours still i didn’t got the refund, plz help

I have ordered online grocery 6th April 2021, and paid online, Order No. 27428507, Grocery supposed to be delivered on 8th April 21, between time slot 9:30 to 120:pm, but messages were came for delay in delivery, we accepted but when we followed up in the evening than delivery boys calling and saying your address not found, then saying your order going to be cancelled, we have called to customer care many times but no response, one time connected yesterday customer support executive said grocery will be delivered tomorrow on chosen time slot, today also in the morning i called to customer care and was making sure that delivery is on time they confirmed delivery on chosen time slot, but no body is responding on deliveries even they do not go the stores.

Pl provide me duplicate bill for mobile number [protected] for transactions done at Dmart Kalyaninagar on 13 Jan 21 of amount 2507.8 and 18 Jan 21 for amount 2157.8 on my email ID dushyant.[protected]@gmail.com.

My ordered items (order no.[protected] was due to be delivered on 30.03.2021, Tuesday. However till Saturday they have not delivered the items. Everyday they are making fake promises of delivering it next day and keeping me hanging. Today also the customer service boy told that it will be delivered till today evening. They are not even accepting the request of cancelling the order. People are very unprofessional at this place

I have placed order on 31st march, it was supposed to be delivered on 1st April 2021 within 5:00 pm to 7:30 pm.

However I haven’t received any order and they are delaying it daily without any reason.

I have placed order on 31st March 2021, which was supposed to be delivered on 1st April 2021 within time slot 5:00 pm - 7:30 pm

However it is getting delayed and i am yet not received my groceries, i have done full payment even customer care is not helping with this issue.

Order number 28479632.

Order no is 28189278 purchase date was 31st March delivery was scheduled on 1st april 5pm to 7.30pm we didn't get till 9.30 pm .

In Doddaballapur DMART branch officer's not giving respest to the costumer's. And using bad words to me.

Dear Team,
I undersign purchase kirana from D mart Virar and while doing payment on counter told to do redeem points from my credit card. Instead of redemption of points the Dmart office boy wipe my credit card and payment deducted from my credit card balance and charge are applied.

The matter raise with manager and explain the story. The manager rudely tell me that there is no option for redemption of points in D mart.
It is suggested to educate staff and manager.How to talk and resolve the complain

Regards
customer
Darshan bokade
Mobile [protected]

Hello,

This has reference to a matter regarding the disclosure of personal information at a D-Mart refund counter.

I wanted to refund a product for which the executive at the refund section needed my personal information like mobile number, address, name. I refused to provide the details, as the bill contained the necessary details of the product.

The executive informed me that it is a policy of D-Mart for processing a refund. How can a supermarket mandate me to disclose personal information just for a product refund? It should be completely optional as I had a valid bill, and I was refunding a product well within the timeline.

Sharing the details :
Location- D-Mart supermarket, Nerul Sector 21, Navi Mumbai
Bill No[protected]
Bill Date- 17th March 21

The policy needs to be revoked, as disclosing personal information to a third party is a choice and should not be coerced.

Product is damaged from inside

I have visited Dmart Mulund few minutes back, and shocking to see that many employees and customers not following protocol. Neither employees nor customers wearing mask, and there was no precautionary warning or announcement during my stay.

I contacted Rajiv Kapoor Manager at store, but to my surprise he showed his inability to control customers.

Few of the pictures taken at Dmart attached herewith.

Pls take immediate action to control else we might loose many innocent lives because of spreading coronavirus.

Today, I visited DMart, Bangarda Branch in Indore and purchased few groceries and the transaction was done through UPI payment Paytm app from Axis bank. Amount of Rs 1907.5/- has been debited from my Axis Bank account and shows that payment is done to [protected]@icici. but still ‘Dmart Staff’ telling that they did not received any details about the payment. UPI app notification showing that Payment is done to [protected]@icici (UPI ref ID[protected] is attached herewith for your reference.

Trying to contact both Dmart as well as bill desk/ both are not traceable.

Request you to please help me get a refund for my money as soon as possible, Thanks..

I bought a pair of trousers today and the zip trail is spoilt . Will I be allowed to exchange it by tomorrow?

Today, as i waited at the popcorn counter in line for buying some chesse flavoured popcorn after 20 min of wait finally my turn arrived and i ordered it, but instead of serving me my order, the employee she gave it to other guys who was not even waited in line the last remaining popcorn, As i told off to the employee, instead of apologizing sge argued with me and reversed blame me for not waiting in line and created a seen. I have never been soo humiliated ever!

Hi team,

I would like to large a complaint on DMART / Avenue Supermarkets Limited, Naga annasuya arcade, Beside Swathy Function hall, Malakpet, Main Road, Hyderabad - 500038. I have purchased couple of line items at the above said branch while billing at the bill counter leady (Ms. Priya, Counter No.5) has charged me Rs. 16 towards carry bag to carry the purchased material. When I was requesting about the free carry bag, she was very rude and she did not agreed to give me free carry bad to carry the purchased items.

Hence, I would request you to kindly look into this and do the needful.

Dear Sir/Mam
D mart Bhilwara (Raj.

Sub: Request for Exchange Lunch Box, due to Lunch Box purchase but This Lunch box break in side packing

I have purchase Lot of item from D mart Bhilwara Raj. But One item Lunch box break in side. so i want exchange this Lunch Box. Details are as under :

Bill No.[protected]
DT : 01/03/2020
Vou NO S[protected]

Cashier : DLK/116224

iTEM Detials : SL Lunch Box 6527

I humble request pl, exchange this lunch box as per policy

Manoj Dewani
[protected]

Billing details missing

Hi,

Today I visited the D-Mart NSL branch at Malaysian Township in Kukatpally, Hyderabad. I purchased items worth Rs.594/- but the transaction amount was debited multiple items. I paid the amount through the ICICI UPI payment but the amount was debited 5 times. Due to this issue I approached to Manager but he talked very much rudely about this issue.Bank statement is clearly showing that transaction was completed at D-Mart but he replied we are not responsible for this and it's not for our concern ask your bank about this issue. He could not have proper common sense to talk with customers especially lady customers. Please give the proper training to him how to talk with customers that would be good for business.

I am very much disappointed about manager behaviour. I faced very much bad experience at D-Mart.

Please check your transaction once & let me know so that i can also contact with bank. Please find the attached images for your reference.

Hi,
Today i visited dmart muralinagar, visakhapatnam between 11.30am to 12.30pm. Went to card only kiosk as pos issue staff asked me to pay through upi phone pe, i did paid through phone pe at 12.11 as transaction successful message from phone pe, but staff argued to pay in cash as they did not receive it into their account, i was shown my account statement by opening netbanking, also shown my sms that proves my payment successful...