D-Mart / Avenue Supermarts Complaints & Reviews

Date : 2020/09/28
Time : 13:27:59
Client Id : 152122
Batch Id : 11067
Roc : 115
Respond Timed Out
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This is my receipt copy I have purchased grocery of amount approximately e 7989 rupees. I have made payment through phonepe and the transaction was successful but the the employee said that it was failed and he took liquid cash from me I have come complaint to the manager of the branch he said that amount will be refund within 24 hours but today it was 8th day still now i didnt got refund.

Two times payment for dmart upi & credit card

I am Michael from Bhopal. Last time I went to Kolar DMart with my laptop from office. The staffs didn't allow me to enter inside with laptop. I had to go back empty hand for 18 km to my home. Today I came with my child and they did not allow me to enter inside with my child. Not only me, there are many with children not able to enter inside. The way your staffs behave also is not good. This always happens only in DMart in Kolar, Bhopal. If child is not allowed, you need to put a notice board outside and an advertisement in a newspaper. Then we can come to know. Without any information you are hurting the customers who come to DMart. I am going to the consumer forum as well as a complaint in CM Helpline.

Very sad to see insects inside 1kg Rva packet, though the product is expired didn't expect such a low quality stuff

Sir,

I have purchased Kimia Crown date at Dmart having branch at AIR Bypass Rd, Bairagi patteda, Tirupati, Andhra Pradesh 517501 on September 26, 2020. After opening the sealed box of the dates I found out that such product was fungi infected and it was oily and sticky also which made the product not fit for consume.

I did contacted the customer care of kimia dates where the customer executive initially suggested "you can wash and eat the dates" - surprised by their reply I even sent them the images and video of the product through whatsapp to verify that such consumption is fit.

The customer executive said they will send their executive person and will refund me the price of the product. (implied meaning of - such product was actually fungi infected)

It's been more than 72 hours when I initially contacted them - Neither I received my refund nor I did receive any call from them - such a worst customer service.

The point here is it's not just Rs.199 which I have paid for the product but the thing this how falsely they make the appearance of the product and they even don't care about the customers. It's also the Goodwill of the Dmart which is deteriorating by selling such worst products.

I'm attaching the Photos, videos of the fungi infected product - which I have already sent them along with the proof that I have purchased such product from Dmart (Bill attached).

I really pissed off by their response and also wasting my time. If I didn't receive any call back or reply from either of you guys within reasonable time I will be making an official complaint on consumer helpline.gov.in and also the district consumer forum drawing both of you parties to the court - If I didn't receive a proper response from you.

I, Rahul Bhagat am a resident of Ravet, Pune (412101) and raised an online order with Order ID 20528595 on 5th Sep 2020 for some of the grocery items. The promised delivery date was 9th Sep 2020 which was acceptable to me and hence I confirmed the order with pre-payment which includes delivery charges of Rs. 129.45.

On 9th Sep 2020, I received the message saying that the order will be delivered today. But, to my surprise, neither I received any call or my delivery on 09th Sep 2020.

On 10th Sep 2020, I tried calling DMart call center on[protected] multiple times, but the call was not getting connected. At last, I received the call saying that your order is getting delivered, but when I reached for the delivery there was only one CRATE(ID[protected]) available for delivery. Delivery person was Mr. Anshul (Mobile# [protected]). Since there was only one CRATE, I rejected the delivery and the delivery person promised me to deliver the entire order by End Of the Day on 10th Sep 2020. Again, no further call was received till the end of the day and the order was not delivered.

On 11th Sep 2020, I personally visited D-Mart store to enquire about the order, but got to know that the order is already dispatched from the store. I got the order delivery this time but again one create (CRATE ID#[protected]) was missing. The delivery person spoke to his manager and got a message that the remaining CRATE will be delivered on the next day i.e. 12th Sep 2020.

On 12th Sep 2020, I didn't receive any message and no deliveries also. When enquired, got the message that the delivery will be done on that same day i.e. on 12th Sep 2020.

On 13th Sep 2020, we called the delivery person Mr. Hemant and got the number of Mr. Vijay Ghante. Mr. Vijay informed that the order is already out for delivery and will be delivered today. But again no delivery till evening on 13th Sep 2020. So I called Mr. Vijay Ghante and got the contact details of Mr. Pavan, who is reporting manager of Mr. Vijay. This time Mr. Pavan informed me that I need to raise a complaint with the call center and then only the order can be delivered.

Hence raising this complaint to bring your notice about this issue. I request here to cancel the delivery charges and look into the issue on priority.

We sent three emails to customer care but did not receive any reply.

Thanks and Regards,
Rahul Bhagat
Mobile: [protected]

I ordered from dmart ready.
My order no. Was 20859964. Since the number of items where big so i told the delivery boy that i will keep some items at home and return in sometime. After returning the delivery boy told he counted and all the items were delivered. Now, since becoz of corona we wash all the items so while washing i cross checked and found my ghee were missing. I tried calling the delivery boy his number was switched off. So i complaint on dmart ready contact. No action was taken from them.

Please guide.

Hi team,
I paid against this order 20648935 from gpay. The payment was successful but failed at dmart. My order was cancelled.

My bank icici confirmed that payment was successful.

Here is the payment details:

Debited with inr2872.67 on 11-sep-20 and [protected]@icici credited. Info:upi[protected].

Everyday i am following them up on their customer care no and infact sent emails as well but so far no response. Call center guys keep saying only one thing that they are escalating and i will get a response in 24 hrs. 24 hrs? Don't know when this 24 hr going to end?
Please help me resolving this and getting refund asap?

Thanks

Hello I made payment in dmart of approx 1950/- through Google upi, it went on processing and then suddenly the guy on counter told me that the session time is out. It's deducted from my account but they said they didn't received it because the session time is out. I already filled the chargeback form at dmart but still didn't recieved any refund. Attaching the proofs below....

Dear sir/ madam,

I am from tiruppur, and i was know d-mart last covid 19 period from my friends... My friends said, that all items they issue discount...
So, my family was too big... I was taken more profit and good do...

And today, i was going to bulk purchase to my big family... That all items we need minimum 10 to 15 packet every week... And also i was purchased last two weeks... But, today i was push to out for taken more then 6 packet every items... That manager said, d - mart not issue bulk...

So, d-mart not issue any products to my big family...

I was more then worry about that... And also they speak to much of bad words...

Sorry to say this... I said my friends and relatives too...

Good bye d - mart...

Thanks for your harassment and misbehaving...

Regards,
Saravanaraj
[protected]
Tirupur

We bought a big packet (About 750gms) of mccain's frozen aloo tikkis and we even consumed some before realising that the aloo tikkis had a stench suggesting that they were spoilt. The packet was manufacturing in june 2020 and we consumed it in september 2020. The packets says it's best before 18 months. We dumped the entire packet. We had bought it online so i hope the supermarket gives us a refund while also making sure that they store their products with more care in the future. This negligence on their part could be a health hazard for consumers.

Hi team
Terribly upset recently i have been receiving damaged goods or close to expiry date products.

The current 10kg atta package was slit. Therefore the contents is exposed to rainy climate.

I did not get resolution call to my previous complain on close to expiry date curd

I called twice today after waiting 2 minutes, right thru the 12th in line my calls are automatically disconnected.

Dmart is deteriorating, with jiomart available, i think it's time to change my loyalty.

Clare rocha

Government of india calls for card payment.
Returns to dmar andheri east ouet opp caledonia is deducting 1% on returns if the purchase was thru card.
The invoice does not mention of such deduction.
Daylight robbery

Hi ordered grocery on dmart ready app on 4th sept however still it's not delivered or refund processed order number 20513806... I am contacting them no responce

On 7th september 2020 i shop from dmart bahayender west, the cashier swiped my card twice, i didnt check my bank notification but on 9th september when i was scrolling trough my bank sms i found that i have been charged twice, i raised a complaint with customer care but he instead of providing me the refund he will issue me some letter which i have to submit to my bank, its not my mistake why i have to suffer waiting outside the bank due to covid social distancing, i have proof showing the debit from my account i can even sjare my bank statements if required

Transcation done thru upi amount deducted from. Bank but dmart app shows payment failed amd money is not retured to me.

20607948 order - payment issue.

This is to bring to your notice dmart outlet located at charkop gaon suraj building, the staff over there are quite.
I being a lady purchased milk the milk price was 41 rs, i did not have one rupee change, nor the salesman had a change to give 9 rs return, so told him to take one rupee later next time as i am regularly taking milk from that dmart store, but the sales started being very rude and he did not keep one rupee balance. This behaviour of the sales has been terrible. I did not take the milk and i. Left from there.
Please teach your sales man to behave with lady customers

Ticket received #497941 - re: not honouring displayed prices and prices on products by dmart, s. D. Road, secunderabad - 500003
Lifebuoy hand wash: the product displayed 1=1 offer and pack showed a price of rs. 189.00.

On enquiry the manager said the price is rs.189.00 and was billed at rs. 178.00 after discount, but was charged for 2 items @rs.356.00. Due to urgency, i returned one item and took one only. I got a refund for rs.178.00 accordingly. I checked the pack again after reaching home and found that the price displayed on product was rs. 189 x 2= 378 then displayed @ rs.189.00

My subject complaint made on july 01, 2020 has still been not resolved. I had also sent three reminders in between.

Appreciate, if you resolve the issue immediately by giving a credit note for solving the grievance.in case i do not receive any reply within a week of this, i will be free to approach the concerned for resolving my grievance.

Thanks and look forward to your response.

I had placed order worth 7035 inr via dmart ready app.
Order number :20051595
There have been so many goo[censored]ps by the team.
The delivery agent first handed over wrong order. After sorting that out, 1 dairy product was in a really bad condition and i did not accept that. The refund for this item is still not processed by dmart.
Two more items are missing from my original order - no refund recieved for this either.
The customer care number is always busy. I dropped an email to the customer care. There has been no acknowledgement from them either.

The lady security staff at the entrance of the dmart, near gajuwaka is very rude. I want to file a complaint against her. As she is not having minimum discipline and manners towards customers.