D-Mart / Avenue Supermarts Complaints & Reviews

Iwant to return electrical kettle and refund my money back

Iten no. 1806, CADBURY FRUIT AND NUT, the MRP was 45 and Dmart Price 40, and you have charged 80rs.

Item No. 0801, Nutraj Cashew -500g, Dmart Price 309 approx and you have charged 399rs.

In Your DMart Rankal store today (dt.7.11.2020 at 9.45am) I have purchase some (5 Items ) goods. At time of billing in Counter no 1 is yet not started and counter no.2 is for basket purchase customer and display also. But on counter no.2 trolley purchase customer billing there. I ask for that lady supervisor working at that time she never answer properly then I write feedback form and meet manager for further complaint. Manger Mr.Mandar meet me after 10 minute for same issue and apologize for issue. 30 minutes spent of time for all this issue which is annoying me.

Regarding for Duplicate invoice for Claiming Purpose in my office. I went to store. But any one not responding properly please help on this.

DMART
Air Bypass Road
Tirupati
Andhra pradesh
517501.

Contact no:-
[protected]

I have reached your kanjurmarg branch for purchase of snack item. I have purchase 10 pc. Parle happy biscuit (rs. 10 /pc).6 pc. Dessert fudge cake of britania( 37 /pc and britania wafer 10 pc ( rs 18 / pc) along with other item. Counter staff called lady supervisor. She asked me why you want to buy such quantity. I told her that this is for my children and these will hardly run for 3 days.
In this current corona satuation you cannot afford to come daily.
She told I can buy only 2 pc of each item. I asked why you have not put board at that place. She told in front of all customer that this is not for selling purpose and board is there outside that not for resale..
My submission...
1. How she decided that I have purchased for sale and embarrass me by telling this in front of all customer.
2. If she could have asked for the proof I should have shown her that I am regular customer of Dmart and purchased more than 30000rs by debit card in last 3 month and 12000 in cash and those bill can show purchase stuff..
3. I could have have shown by ID card

Suggestion...
1. It is very difficult to judge that buyer is seller or consumer but one thing sure that seller will not come to you for 60 rs. gain over MRP and spend 30 min. in your shop.
2. To avoid this satuation you may put board on items that max buy is only 2item.
3. Even if you have doubt you should not embarrass customer in public lounge.
4. The deciding person must have capability to judge. In my satuation, it was not much difficult to judge and embarrassing satuation could be avoided.
Thanks. We love your pricing and product but we cannot compromise with self dignity.
Sanjay kumar
Flat no. 1101, Canheritage officer quarter
Near bharat petrol pump. Vikhroli west, Mumbai
Cino. - L51900MH2000PLC126473 date 04.11.20. Mobile no. [protected]

Sir, today we have purchased some goods in Dmart Kakinada the bill is 4513 I have given him 5000 he didn't return my 500 change in hurry I left and went back to ask he said that I have given 4500 only I stood near customer service for quite long time but in vain due to fear of crowd we left, but this isn't fair I dont whether I'll receive my hard earned money or not but Ppl in counter should be polite with customers.

Respected Sir/Madam,

I Shraddha Ramesh Gadre, got appointed for working at Koperkhairne D-mart as a promotor for Tainwala Personal Care Products Pvt.Ltd. on 15th June, 2020. On 19th September I was terminated without any prior notice by the Supervisor Mr.Arun Rathod. I did not receive my 19 days salary and now it has been more than 40 days and yet no response from your side about my salary. So I request you to concern this mail and release my salary.

Thanks and Regards,

Shraddha Ramesh Gadre

Hlo sir am a working at dmart staff on cash dept

actually mujhse jbrdsti rezine dalne ko kha gya kuch din or mera rezine lia sir mai ek br apse baat krna chahta hu pls apse mai kuch jnnna chahta hu mera no.hai ye [protected] sir pls ek br baat kijiye jrur

The product was buy 1 get 1 and I got 2 as the other 2 should be free the were also charged

Hi team
Have bought 4 glass bottles from dmart on 17th oct 2020 . Its written made in italy . But the glass quality is so bad that water inside it taste so bad

We have tried washing it thrice but material of glass is very bad

Taste very bad

Please help me get it returned

Have bought it from anandnagar dmart thane west

[protected] is my number...

Ordered grocery items online and did payment, some items were not available during delivery so we received SMS that the amount o[censored]n available items that is 10404s will be refunded with in 3/5 working days, more then month we have not yet recieved the refund money, below is the SMS which we received for your ref

ITEM(s) UNAVAILABLE: Order# 20683534 will be delivered partially as some item(s) are unavailable. INR 1040.30 towards amount for undelivered item(s), inclusive of delivery charges, will be refunded in 3 - 5 working days. For details click http://acl.cc/gJARemV received for you ref

Two times amount debited by swap card on 15/10/20
Bill no[protected]
Vou No[protected]
Cashier GVK/188341

We are visited at Sunday at evening dated 12th Oct 2020 I took many groceries, pay bill and take all material and return to home .
All materials as it is keep till today due to my office duty. Today I m free and open that bags and check it all . I found in that on the bag of 5kg sugar there is sticker of 5 kg latur toor dal rs of 117.50/kg and total Rs is 586.56 when the sugar total price for 5kg is only Rs 185, I already took other 3.28kg toor dal of Rs379.76.
Why it do so .
Now what I do against this happening.
Pls help me.

Dear Team,

This is inform you yesterday I bought geep vapouriser with the tax invoice number [protected] dated 10/10/2020 which wen i operated as the written procedure the wire got burst in my hand it got burnt and my house was full of smoke due to this the switch of my bedroom got short circuit and now it’s not operational this kind of health hazard product is seriously not acceptable by such brand hence i am really in shock with the quality of the product which comprises customers life if incase if such product is operated by senior citizens wat will be consequences to them as they will faint on floor hence I request you kindly look in the matter and pay my damaged happen to my home electrical fitting before I take any legal step in consumer court.

They don't have good IT facilities. The system is very slow. I have done 6k payment online via google pay, but that was not reflecting in their system. Balance already deducted from my account but they are unable to provide bills due to system error. So I paid again through another card then only I can release the particulars. As per the person who is handling the counter, within one weak I will get back the amount 6k.Hope I will.
But I am advising Dmart don't do this with customer you will loose everything by this way.

Date : 2020/09/28
Time : 13:27:59
Client Id : 152122
Batch Id : 11067
Roc : 115
Respond Timed Out
Please check
This is my receipt copy I have purchased grocery of amount approximately e 7989 rupees. I have made payment through phonepe and the transaction was successful but the the employee said that it was failed and he took liquid cash from me I have come complaint to the manager of the branch he said that amount will be refund within 24 hours but today it was 8th day still now i didnt got refund.

Two times payment for dmart upi & credit card

I am Michael from Bhopal. Last time I went to Kolar DMart with my laptop from office. The staffs didn't allow me to enter inside with laptop. I had to go back empty hand for 18 km to my home. Today I came with my child and they did not allow me to enter inside with my child. Not only me, there are many with children not able to enter inside. The way your staffs behave also is not good. This always happens only in DMart in Kolar, Bhopal. If child is not allowed, you need to put a notice board outside and an advertisement in a newspaper. Then we can come to know. Without any information you are hurting the customers who come to DMart. I am going to the consumer forum as well as a complaint in CM Helpline.

Very sad to see insects inside 1kg Rva packet, though the product is expired didn't expect such a low quality stuff

Sir,

I have purchased Kimia Crown date at Dmart having branch at AIR Bypass Rd, Bairagi patteda, Tirupati, Andhra Pradesh 517501 on September 26, 2020. After opening the sealed box of the dates I found out that such product was fungi infected and it was oily and sticky also which made the product not fit for consume.

I did contacted the customer care of kimia dates where the customer executive initially suggested "you can wash and eat the dates" - surprised by their reply I even sent them the images and video of the product through whatsapp to verify that such consumption is fit.

The customer executive said they will send their executive person and will refund me the price of the product. (implied meaning of - such product was actually fungi infected)

It's been more than 72 hours when I initially contacted them - Neither I received my refund nor I did receive any call from them - such a worst customer service.

The point here is it's not just Rs.199 which I have paid for the product but the thing this how falsely they make the appearance of the product and they even don't care about the customers. It's also the Goodwill of the Dmart which is deteriorating by selling such worst products.

I'm attaching the Photos, videos of the fungi infected product - which I have already sent them along with the proof that I have purchased such product from Dmart (Bill attached).

I really pissed off by their response and also wasting my time. If I didn't receive any call back or reply from either of you guys within reasonable time I will be making an official complaint on consumer helpline.gov.in and also the district consumer forum drawing both of you parties to the court - If I didn't receive a proper response from you.