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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com

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Updated: Jan 29, 2026

Complaints 1139

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84

Unresolved

1055

Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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D-Mart / Avenue Supermarts reviews & complaints page 27

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Address: Mumbai

Website: www.dmart.in

We bought a big packet (About 750gms) of mccain's frozen aloo tikkis and we even consumed some before realising that the aloo tikkis had a stench suggesting that they were spoilt. The packet was manufacturing in june 2020 and we consumed it in september 2020. The packets says it's best before 18 months. We dumped the entire packet. We had bought it online so i hope the supermarket gives us a refund while also making sure that they store their products with more care in the future. This negligence on their part could be a health hazard for consumers.

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Address: Malad west Mumbai

Hi team
Terribly upset recently i have been receiving damaged goods or close to expiry date products.

The current 10kg atta package was slit. Therefore the contents is exposed to rainy climate.

I did not get resolution call to my previous complain on close to expiry date curd

I called twice today after waiting 2 minutes, right thru the 12th in line my calls are automatically disconnected.

Dmart is deteriorating, with jiomart available, i think it's time to change my loyalty.

Clare rocha

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Address: Andheri

Government of india calls for card payment.
Returns to dmar andheri east ouet opp caledonia is deducting 1% on returns if the purchase was thru card.
The invoice does not mention of such deduction.
Daylight robbery

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Hi ordered grocery on dmart ready app on 4th sept however still it's not delivered or refund processed order number 20513806... I am contacting them no responce

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Address: Bhayandar

On 7th september 2020 i shop from dmart bahayender west, the cashier swiped my card twice, i didnt check my bank notification but on 9th september when i was scrolling trough my bank sms i found that i have been charged twice, i raised a complaint with customer care but he instead of providing me the refund he will issue me some letter which i have to submit to my bank, its not my mistake why i have to suffer waiting outside the bank due to covid social distancing, i have proof showing the debit from my account i can even sjare my bank statements if required

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Transcation done thru upi amount deducted from. Bank but dmart app shows payment failed amd money is not retured to me.

20607948 order - payment issue.

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Address: Suraj apartment charkop gaon

This is to bring to your notice dmart outlet located at charkop gaon suraj building, the staff over there are quite.
I being a lady purchased milk the milk price was 41 rs, i did not have one rupee change, nor the salesman had a change to give 9 rs return, so told him to take one rupee later next time as i am regularly taking milk from that dmart store, but the sales started being very rude and he did not keep one rupee balance. This behaviour of the sales has been terrible. I did not take the milk and i. Left from there.
Please teach your sales man to behave with lady customers

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Address: Secunderabad 500003

Ticket received #497941 - re: not honouring displayed prices and prices on products by dmart, s. D. Road, secunderabad - 500003
Lifebuoy hand wash: the product displayed 1=1 offer and pack showed a price of rs. 189.00.

On enquiry the manager said the price is rs.189.00 and was billed at rs. 178.00 after discount, but was charged for 2 items @rs.356.00. Due to urgency, i returned one item and took one only. I got a refund for rs.178.00 accordingly. I checked the pack again after reaching home and found that the price displayed on product was rs. 189 x 2= 378 then displayed @ rs.189.00

My subject complaint made on july 01, 2020 has still been not resolved. I had also sent three reminders in between.

Appreciate, if you resolve the issue immediately by giving a credit note for solving the grievance.in case i do not receive any reply within a week of this, i will be free to approach the concerned for resolving my grievance.

Thanks and look forward to your response.

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I had placed order worth 7035 inr via dmart ready app.
Order number :20051595
There have been so many goo[censored]ps by the team.
The delivery agent first handed over wrong order. After sorting that out, 1 dairy product was in a really bad condition and i did not accept that. The refund for this item is still not processed by dmart.
Two more items are missing from my original order - no refund recieved for this either.
The customer care number is always busy. I dropped an email to the customer care. There has been no acknowledgement from them either.

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Address: Srinagar

The lady security staff at the entrance of the dmart, near gajuwaka is very rude. I want to file a complaint against her. As she is not having minimum discipline and manners towards customers.

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Aug 31, 2020

Updated by Vishnu Kondapalli The lady security staff at the entrance of the dmart, near gajuwaka is very rude. I want to file a complaint against her. As she is not having minimum discipline and manners towards customers.

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Address: 13 A vajra hanuman. Behind mahila samiti thakurli 421201

I ordered online from dmart. Out of footi manufacturing date is june. But it is as sprite or test is as expired date.
Sine so many days im calling but dmart no. Either ringing or busy.
No response. And thinking to go to consumer court.
Name. Mahesh sharma.
No. [protected]
Thakurli.
Online ordered on 15 aug

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I had taken twelve packets of Amul tetra packs from DMart on 15th August. It has a six months expiry. When I opened it two packets were spoiled. On calling them they said to send pictures and also to keep the packets which I did but since it’s spoiled milk next day my house started stinking I called them again to give a resolution as my house is stinking to which they said they will get me a resolution again I called in the evening as the smell was unbearable. They told me first to keep the two spoiled packets out of my door on telling them I will give it to DMart ready opposite my house let them keep it as much as they want and you can give me a resolution I was put on hold the second time and after some time I was told to go to Amul and raise a complaint for the two spoiled open packets and the rest intact packets to return it and I will get a refund.
This is not fare I have taken the thing from DMart they should take the product back and refund me the money.

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I tried placing an order 25th August in the morning. The order number 20202016 faced a payment failure hence I tried paying again and it was again a fail. I used the UPI mode of transfer. However, there was twice a debit of Rs 1373 from my account. My bank account in total processed 2746 debit while gpay too showed a successful transfer. It's been days I am trying to connect with your customer care for a reversal as I need the money to buy essentials and it's difficult for me. But there's no positive response nor is anyone acknowledging my email too. All I get is that we haven't received the money. I have proofs that the money is transferred from my account to yours and I don't know why there is a denial. It would be great if an immediate action is taken over this request. It's the matter of how you care about your customers!

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Address: 150 feet ROAD bhayandar west

Website: 150 feet road bhayandar west -401101

I had purchase a from dmart they had gave me a warranty of 1 year not completed 1 month also and product defect so now dmart changing words go to company

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Address: Mira Road

Website: www.dmart.in

I have made a payment through upi google pay. Amount got deducted but order got cancelled. Payment was made on 18th august 2020 and on same date i have mailed [protected]@dmart.in with payment screen shot. Continue chasing on mail but didn't receive any response. I have called multiple times on [protected] but no one gave me proper response.

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C

Chakram321

Sep 10, 2020

Same with.me

N

Namanj12

Sep 23, 2020

Do you got the refund?

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Amount deducted from bank account but payment showing unsuccesful on dmart app. Kindly transfer the amount to my source account as soon as possible

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Address: Opposite lane of Indian overseas bank

Payment getaway through Upi expired. Thereby I used bar code scanner and made the payment. Attach is the payment snapshot of 1437 made through google pay.

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Pooja cp

Aug 21, 2020

We have not received the product, payment got deducted from upi in dmart app it is showing as payment failed

Payment got deducted, payment done through bar code scan - Comment #3723213 - Image #0

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I have order of Rs 1473 amount got deducted from my bank account but order not got place.
Pls give refund i have attached recpiet of my payment.
My order no is 20026913

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Address: Zirakpur

Dear sir / mam
I would like to tell you that i did a shopping at your dmart outlet at zirakpur on 19/08/2020. When i was leaving your outlet there is lady security gaurd at the exit point of gate at time approx 3:55 pm who told me to bring your car inside the premises. So i went outside to get my car inside leaving the trolley there with security guard.
I had seen some person picking one packet from my trolley then I raised alarm to security guard to check whether person pick my packet from trolley or not.
She is saying that i have checked it all is ok but when i have recheck it at home it is missing.
Please check your cctv of 3:45 pm to 4:15 and take strict action against the lady security guard.
As i think your staff every time do this to the customers.
Please resolve my issue and contact me as soon as possible otherwise i will not tolerate this type of negligence, i will take strict action against Dmart and i will see you in consumer court for this.

My contact number is [protected], 98887146
Kapil ghai

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Aug 19, 2020

Updated by Kapil Ghai Dear sir / mam
I would like to tell you that i did a shopping at your dmart outlet at zirakpur on 19/08/2020. When i was leaving your outlet there is lady security gaurd at the exit point of gate at time approx 3:55 pm who told me to bring your car inside the premises. So i went outside to get my car inside leaving the trolley there with security guard.
I had seen some person picking one packet from my trolley then I raised alarm to security guard to check whether person pick my packet from trolley or not.
She is saying that i have checked it all is ok but when i have recheck it at home it is missing.
Please check your cctv of 3:45 pm to 4:15 and take strict action against the lady security guard.
As i think your staff every time do this to the customers.
Please resolve my issue and contact me as soon as possible otherwise i will not tolerate this type of negligence, i will take strict action against Dmart and i will see you in consumer court for this.

My contact number is [protected], 98887146
Kapil ghai

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Dered the item for Rs 3912.97online, While making payment online, Dmart mobile app show as transaction failed whereas it got deducted from my bank account.

Kindly look in to this and advice us how this can be sorted at the earliest.
If possible please execute the order and accordingly update us for a pick up.

My login mobile no. [[protected]]

Below are the screen shot of the order transaction and amount debited from my bank accoun

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