D-Mart / Avenue Supermarts Complaints & Reviews

Order# 13592117
Name : Biswanath Guchhait
Mob. No : [protected]
Delivery date : 12-may-2020...

Mark as resolved

Hello,

As goverment said to stay at home for that i most of people places online grocery order but dmart is not fullfill customer requirements.

It's seems d mart online service d mart ready is doing fun with his customer in this penic time of pendamic of covid 19.

Place order and confirm by app on 9th may and order no 14733918
Order delivery date 11th maybr...

Hello,

As goverment said to stay at home for that i most of people places online grocery order but dmart is not fullfill customer requirements.

It's seems d mart online service d mart ready is doing fun with his customer in this penic time of pendamic of covid 19.

Place order and confirm by app on 9th may and order no 14733918
Order delivery date 11th may
No delivery, no response...

I placed an online order for groceries on may 9, 2020. The order was supposed to be delivered on may 12, 2020. It has not been delivered yet.

There has been no response whatsoever from dmart either through a call or mail.

I understand the order could get delayed due to the high demand. But there should be proper communication regarding the same.

Kindly look into the issue....

I was ordered grocery at 7th may 2020 expected delivery at q0thmay 2020, but still not received delivery and no any call from dmart executive.
Order no.14320716
Expected date of delivery: 10may 2020
But not received delivery till date. I was also continously trying with customer care but unable to connect. Once accept delivery gives status of delivery when will delivered. Otherwise give some conformation by sms or mail...

D, mart customers care number//[protected] 24 hours available customer service number can you help me bank balance your minerals refund...

Order no: 14143631 dated: 08/05/20 (Through dmart online shopping app)
Delivery date: 12/05/20 (Incident date)

I had ordered india gate basmati rice - feast rozanna - 5kg for rs.485.00 whereas i was delivered india gate mogra - 10 kg for rs. 580.00. My complaints are as followed:
1) this was not the product i ordered
2) product quality is very low to what i had actually ordered
3) product quantity...

I have been trying to get in touch with DMart Customer care via emails and over telephone seeking their intervention/assistance in helping me complete my online purchase order for over 2 weeks but I am not getting any response from them. Given below is the entire chain of email correspondence with them.

Second instance: Ticket Received #441549 - Unable to place order

Anil Pais
May 10, 2020, 9:58 AM (2...

Hello,

Place order and confirm by D-Mart site on 7th may order no 14309080.
Order delivery date 10th may
No delivery, no response of mail.

Customer care number always busy if we get they cut the phone after hold more then five minutes.

I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they...

Good Afternoon,

I Deepak suthar had created order on 6 may 2020. order Id. 14044606 & take home delivery slot on 9th may 2020. 7 Am to 9 Pm.
But the order is not placed yet deliver. & i do not receive any call from delivery man, please let me know what is the status of my order.
PLEASE DELIVER THE ORDER ASAP....

Dear sir,

I have ordered groceries on your dmart ready app on 9.05.2020 (Order no.[protected] which were to be executed on 112.5.2020. On enquiring with your customer care i was surprised to know that delivery boy returned all goods without visiting my place. They have cancelled my order without consulting me and now they insist to reorder.

I am unable to understand why i should re order when the order shows...

Bill no: 41420:[protected]
I received a Karachi cookie pack unsealed and tempered
Also received the material not ordered from my side. Strangely, this was not expected from Dmart. Pl arrange to respond to my below phone no urgently as all your customer care numbers shows invalid!
Best regards
Ramdas Salunke
[protected]
Order no: 14430872...

On 08/05/2020, we have recieved online dmart product but there is some wrong bill issued problem.in bill they charge almond 500gm pack for 389rs but almond pack was not deliverd. When we talk with delivery boy as customer care was not responding he only answer me to we will check on camera and nothing any update till date. Means we have pay 389rs extra.
Please resolve my problem and refund my money soon as soon possible.. Pics attach...

Hello,

Placed order and confirmed by app on 7th may order no 14382871
Order delivery date 8th may
No delivery, no response...
What to do should i place again or what else ?...

Dears

I gave the online order[protected] to be delivered on 9th. It was not delivered, no call or SMS either. Next day is also getting over.

Is this not supposed to be the responsibility of the store to inform it's customer why they cannot deliver on promised date and what is the next day, they should try out?

Thank you....

We had placed an order on dmart app for home delivery. The delivery was scheduled to be made on saturday 09th of may 2020 based on the time slot available but it was not delivered. We waited till sunday 10th of may 2020 and then in the evening they sent us a message that the order will not be delivered due to restrictions.
1. The restrictions were in place from sunday the 10th and not on saturday.
2. They could have delivered...

Sir my order Id no.4005735 hai.maine 5may 2020 ko Kiya tha aur 8may2020 ko delivered hona tha.but Abhi tak order not received.I am not calling customer care no.[protected] because only speaking busy hai.maine dmart customer service mein mail Kiya but not reply.please help me....

Hello,

Place order and confirm by app on 3rd may order no 13623401.
Order delivery date 6th may
No delivery, no response of mail.

Customer care number always busy if we get they cut the phone after hold more then five minutes.

I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they should at...

Dear sir
i ordered grocery on dmart ready app on 03/05/20. While time on 04/05/20 delivery i gave him card entered pin but machine said transaction cancel then i give him cash(rs.2699) then i reach home then i recieve sms from bank that amount was debited . Please help me to get my refund i paid twice amount( rs.2699 )....

I have ordered on 21/04/2020 order no.11197595 from dmart app and got a slot of 23/4/2020 for delivery but till now didn't got my order delivered. Even not getting anyr response of email i sent with order details on 27.4.2020 on email id [protected]@dmart.in. I have tried several time to customer service but either not getting connected due to continuous busy or no answer. Atleast you should update us through email, call or sms about...