D-Mart / Avenue Supermarts Complaints & Reviews

I have made transaction which got debited twice and the amount is not reversed

It is regarding my recent order 10723496. One item gala deck mop with handle. Actually the delivery boy forgot to deliver handel (Rod) of the mop. He delivered only mop. Due to present covid-19 situation, i also took the delivery on faith and didn't check. Actually he must have forgotten only to give. Please arrange to deliver the handle at the earliest. But mop without rod is of no use.

Another item act ii butter delite popcorn is not delivered. Plesse do the needful.

I am not able to contact through customer care number it's not connecting. I have sent emails twice but haven't got any response.

I ordered worth Rs 6000 two to three days back, yesterday the delivery boy came with a small box and came to my building gate and threw the box down and started asking for payment.
I had ordered so many items so was fishy looking at the size of the box and asked that I could verify the items. He blatantly refused. Also requested him to keep the box at least near the lobby but he refused saying he is not authorized and also cannot allow me to verify the items purchased.
He said if you want to take then take or else get lost. I was surprised at his anger and rude behaviour and told him will complain about his behaviour to the Dmart Ready store and he said go and complain whom you want to complain to and picked up the box and left
Such a pathetic way to deliver items to customers. Tried calling the Malad Marve Dmart store numbers but they never answered throughout the afternoon and evening.

Kindly look into the behaviour of the delivery boy as you are not doing your customers a favour as customers are paying you.

Shodan DSouza
A 201 Ashirwad Coop Housing Society
Plot no 14, RSC 2 Mahada Malwani Malad West Mumbai 400095
Mobile: [protected]

Hello m

Order No :[protected]
Order Date :- 18th May 2020
Total Amount Payable :- 4108.15/-
Payment Mode :- COD
Delivery Details :- Home Delivery
Time :- 22 th may 2020, 7.00 am - 9.00 pm

I have placed on order on 22 may 2020
Order no: 16474062
Scheduled delivery = 24th may 2020

We have not receive the order and there is no communication from the d mart. We have contact no as[protected]For kharghar) however the phone is not getting connected

Please revert on this on mobile [protected]

Brgds

Naresh

Place order and confirm by app on 17th april order no 16153889
Order delivery date 25th april.
No delivery, no response of mail. Pl solve the problem.

I have order some grocery items from dmart ready app on 22/05/20 via order reference number 16359529 and it was suppose to delivered on 25/05/20 today is 26/05/2020 and still we are not got the items and not even any update. Even no calls are been attended.

Request you to look in to same and deliver order on priority.

I have placed order thrice on dmart ready app - order no. 12622542 dated 01/05/2020 delivery date - 02/05/2020 - never got delivered. Went to store person near my location ie. 380015. They said it has got cancelled due to strict lockdown so again place an order. I again placed 2 orders[protected] and 15793909 dated 16/5/18 with delivery date 20/5/2020 both the orders still not received till date. Please let me know the status

I bought 2 three fort cloths they are not refunding money our product.. Even though we are in green zone.. Product was not fitting and they were not helping at all..

Hi,

I had placed order on 20 may 2020 bearing order number 14447208 on dmart ready app where delivery slot selected was of 24 may 2020 however, i have not yet received my order.

Request you to look in to same and deliver order on priority.

Thanks
Priya jain

Hi,

I had submitted order for pune through d-mart ready app on 5th may and the date of delivery was 9th may 2020. The order is still not delivered and no update on mail sent to the customer care. The order number is 14125455.

Its been a month i am following up for my refund but have not recived any feedback.

I am fedup of following up.

This is arun from warangal urban, telangana. I have brought 6 (Six) nilkamal chairs from d'mart on 23/05/2020. The products were not the finest one. I received delicate products it couldn't take the weight of 70 kgs. I need to exchange or return the items. Hope the complaint would resolve soon

Brought groceries from dmart.. However noticed that the amount was debited twice from the debit card.

Have written many times and called up customer care. No one bothered to revert

Hello d-mart and avenue supermarket team,

First of all thank you for your support during lock down.

I did purchased grocery, in one of the campaign in our society eisha empire, handewadi rd, pune (411028) on 24-apr-20.

I paid using credit card xxxx xxxx xxxx 2060.
Now in my credit card statement i could see two transactions for same day, i. E.
1. Inr 2611.52 - i have received email alert for this
And
2. Inr 2421.24 - no email alert

Request to share d-mart receipts for these two transactions

Abhiram alurkar / [protected]@yahoo.com / [protected]

I have ordered on 19/05/2020 order no.16148056 from dmart app and got a slot of 21/5/2020 for delivery but till now didn't got my order delivered. I have tried several time to customer service but no answer. Atleast you should update us through email, call or sms about date and time. So that i know that will i be getting my order delivery or not... I just want to know the status of my order

We had an order delivered from dmart koparkhairane branch under the name of akanksha at sector 2a near zaika on 05/22/2020. We are extremely unhappy with the service you are providing during this pandemic. Person delivering the order is not well equipped with the items neither co-operative to check on the items one by one. We paid via card the amount that was there in the above mentioned bill no and we told the person that we will check on the items and give a call back. On verifying all the items there are numerous mismatches which is very hard to describe in words all together hence i'm attaching the screenshots of the order history of dmart app and the actual bill for your reference. We followed up with the person delivering the order to which he ultimately said there were some problem with some of our orders being in another truck which he was not aware of and further told that he would try to deliver the rest of the items tomorrow by 12 pm or so. No contacts as of now on 05/23/2020.

In simpler terms, many items were missing and some of the items are delivered extra in quantity which we didn't order at the first place. This was an order for 4 people staying together in a pg and it's very hard to calculate things between ourselves when it's such a mess. We have paid 1196.23 amount extra in total of bill amount 2504 where this extra amount is either for the things that are undelivered or send to us extra which we didn't order for. Could you please resolve this asap to collect the extra items from the location and deliver the missing items from the bill for which we have already made the payment.

I had order essential material from dmart app, my order no is[protected]
So u had order only 1 packet of 1.5 kg surf excel powder, they delivered only 1 packet of surf excel powder but they had charged for 2 packet, and also i had order parle hide n seek choco chip and they had delivery macho coffe chip hide n seek parle biscuits,

I need my extra money refund for surf excel powder or deliver some other item instead...

I have ordered some grocery items from dmart ready app on 16/05/20 via order reference number 14560162 and it was supposed to deliver on 16/05/20 today is 22/05/2020 and still, we are not got the items and not even any update. Even no calls are been attended. I have also emailed on customer care but no response

Request you to help us provide the stuff during this pandemic time it would be really appreciable.

Please complete our order at the earliest.