D-Mart / Avenue Supermarts Complaints & Reviews

I had place a order on d mart daily app. After try for almost 2 weeks order got place but there was no delivery.

I tried calling cc but can't get to connect with them. Also no status update sms or call. I know i current scinerio there will be some delays. But nobody is informing about the same.

Just wanted to know if i will be getting my order or not. So to act accordingly.

As i am using for abt 8 yrs. I have order the same. Big basket delivers the order on time if any issues atleast the inform

Order no 15527119

I have made 2 orders former was due by 20th may 2020 and later due by 22nd may 2020
None order is received and no communication or intimation by dmart team regarding my order. There is no way to check the status on the app. Also the telephone numbers provided are not operating at all. Nobody picks up the phones
1st order : order no. 15634778
Date of order[protected]
Date of delivery[protected]

2nd...

Hi team,
I ordered grocery items on 17th may and the delivery date was 20th may, but it has not been delivered yet. (Order#[protected]
Also before that, we ordered (Order#[protected] grocery which got delivered but one item was missing, and we called the delivery man, he is not receiving the call, it is always busy.
Please provide the solution for this, we love to shop from dmart as all the products are having good quality and give a good discount, please maintain our trust with you.
Thanks, waiting for a reply from your side. Please call me- [protected]
Your's sincerely, ankush a. Wankhade

Hi, i wanted to raise a complaint regarding order no 7966425 which i had placed through dmart ready app the amount of the order is ₹1819. The order didn't get placed and also the above mentioned amount got debited from my account. The transaction took placed on 4th may 2020 and i had also talked with the customer service for the same but still i haven't received my refund.
It has already been 5 working days so,
Kindly look into the matter and do the needful at the earliest. I have already mailed 3-4 times, not been able to get response for the customer care. Such service is really frustrating. If this is the case the app shouldn't have accepted order. There is also no phone number through which we can contact and there is no response on the mail. I want an answer as early as possible. Or i would be forced to take an action for the same. Its been over 16 days no call or email. This is not how a customer service works. I have never faced such issue from any other ecommerce site. And my money is not been refunded. I demand for an answer asap.

Have ordered on 15/05/2020 order no.15615020 from dmart app and got a slot of 14/05/2020 for delivery but till now didn't got my order delivered. Even not getting proper respond of email. I have tried several time to customer service but no answer. Atleast you should update us through email, call or sms about date and time. So that i know that will i be getting my order delivery or not... I just want to know the status of my order

Hello, i am from bangalore on 19 may i visited hogasandra d mart staff saying without mask no entry this good for all us. I tie up a scarf on my face they refused to that they only mask is allowed.
My point is that where our prime minister said you will cover your face just a cotton clothes. Mask is only for medical staff because they are work in high risk environment.
So i would suggest that please look into this please replace your work with cover your face instead of mask

Had ordered products online for home delivery, from dmart nigdi store at pune (Ravet). The product basket was delivered with deficient items. One red label tea pack was missing, for which payment was done. Multiple complaints (02 online complaints) and discussion with mr lahu did not yield any result.

We were told to order more things to enable supply. But still the missing good was not supplied.

Kindly take up to management.

Poonam singh
[protected]/[protected]

Purchased date's in the holy month of ramzan, on box the manufacturing date was april-2020 and i have purchased it from d-mart on[protected], batch number - j29 & s20 are only the two batch numbers of boxes which i have opened to check and rest of the 5 boxes are still with me which are not opened, as date's play a very important role in breaking fast for muslims, but was really surprised to see that having purchased from a very known trusted brand which is d-mart, believing in its quality and service, but to a surprise i was shocked to see that a brand like d-mart is compromising in serving the quality of product and failing in its initial job in identifying a good vendor and checking the quality of products delivered by vendor, before serving it to customer's, i was regularly breaking fast and took a date from the box which i purchased from d-mart (Zinda tilismath road) in an surprise i could see a worm which was crawling inside the date for which i have attached the pic and i made a video also and after that when i checked the box most of the date's were found with worms or insects, what if someone would have got sick by eating such products as my nephew who is 7.5 year old was breaking fast with this date's, if in an scenario something would have happened then who will be responsible for it. Need d-mart official s to reply for it, how would they tackle this situation and make sure to there customer's that correct products are served in d-mart, because if in my scenario iam a very loyal customer of d-mart since a long time, but if incidents like this happen with me the surely i will loose trust in d-mart and would never recommend anyone in my circle or my family to visit d-mart branches for daily need or groceries, today dmart has lost one of its most loyal customer.

If these is not fixed surely one day d-mart will have a sunset of its loyal customer, which will never rise.

My order no. Is 15253036. I made an order on 12/05/20 after struggling for a delivery slot finally they accepted my order. The delivery date was 16/05/20 but the order has not been delivered till date.

I have been trying on the provided number but no one seems to receive calls, you could have denied the order instead of playing with my time in this pandemic situation.

Hi dmartindia,

Today, i received delivery from dmart daily, the items which was delivered to us was not the same which we had ordered. Unfortunately, we have made payment for the items which we have received in the tax invoice bill (1681rs). Kindly, look into my order id[protected]Mumbai - pincode 400083) and take required action on this. I hope we will get delivery of items which we had ordered

For your reference, i have attached the photocopy of bill which we have received.

I Have booked order on 12 May .it was scheduled for 15th May slot..but Not yet delivered.i have called many times to customer care number still no any response.. could you please help on this and deliver order as soon as possible.. Thanks in advance..

Selling products higher than MRP.

I made an order on 13.05.2020. My order No. is 14712278 and the delivery date was 15.05.2020, but the order has not been delivered till date.
I have been trying on the provided number but no one seems to receive call.
So kindly confirm status of my order.

The payment against my dmart order (#10527396 on the date of 20th april, 2020) has been made thrice. The billing amount (Rs.-1028/-) has been deducted thrice from my bank account. I have written to the customer care several times regarding the same but yet to get any resolution. Please have a look on this matter and take the necessary steps as early as possible.

Not providing any update on my order.
Where as my neighbour had received the order on time.
I was supposed to get delivery on 15th may 20 but order is not yet received and no update also no reply from dmart store.
My neighbour got his delivery on time 16th may 2020.
Very bad service on this part.
Atleast give proper contact no. With whom we can connect and get the status of order.

My complaint is I order my mobile your app but last 5 days not accept your server what can I do your service not good your company ... Which time i do know all orders submit any details send my id :- [protected]@gmail.com

Myself ordered groceries on 11 May 2020 and the order no. is 14922722. The delivery date given to me is 15 May 2020, but not delivered. Regards, Govindankutty.

I made an order on 11/05/20 after struggling for a delivery slot finally they accepted my order. The delivery date was 14/05/20 but the order has not been delivered till date.

I have been trying on the provided number but no one seems to receive calls, you could have denied the order instead of playing with my time in this pandemic situation.

Order number :14551272

Hello d-mart ready team,

This is regards to dmart ready confirmed online order number 14867166

I have placed an online order #14867166 for groceries via dmart ready app on 10-may-2020. The order was supposed to be deliver on 11-may-2020 however it has not been delivered yet i. E.14-may-2020.

There is no response from d-mart even after multiple calls on [protected] or [protected]

I understand that there could be a delay or cancellation of my order due to restrictions or high demand of groceries delivery but there should be proper way of communication/update regarding the online order and also there should be an option available in d-mart ready app to cancel the online order if not deliver within committed date/timeline.

Kindly look into the issue and resolve it on priority basis.

Thanks for home delivery of items received today. However due to lock-out in our area due to covid19, the delivery was made at security gate of our campus.
The copy of the invoice has been attached herewith. It may be noted that item at hsn 0908 (Elaichi green rs 102.00) is missing from delivery item. Also please note the discrepancy in the invoice shows total 23 packed items whereas total items in the list are 24 packed items + 2 nos. Loose item.

Please review and revert for the discrepancy and for the missing item for which you have already charged the amount of rs.102.00.