D-Mart / Avenue Supermarts Complaints & Reviews

Hello,

Place order and confirm by app on 3rd may order no 13679395
Order delivery date 6th may
No delivery, no response of mail.

Customer care number always busy if we get they cut the phone after hold more then five minutes.

I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they should at...

Hello Team,
I have ordered the groceries on 30th April 2020. My order ID is[protected].As per the details in dmart app, I should have received the order by 4th May 2020 but I haven't received the order yet.Can you please look into it and respond back.So alleast I'll reorder or cancel the old order if it is not going to be delivered....

We had placed online order for home delivery on 27april 2020.. Order number is 12504468. Scheduled delivery was 01may2020. Till date it is not delivered nor we got call. Online complaint are also not responded. Nor anyone in customer care picks up the call. We cannot cancel the order too. Pls help...

I have order some grocery items from dmart ready app on 2nd May 2020 via order reference number 12773288 and it was suppose to delivered on 5th May 2020. today is 6th May 2020 and still I haven't received delivery and not even any update. Even no calls from Dmart side about if there is any issue in delivery.

Request you to help us provide the stuff during this pandemic time it would be really appreciable.

Please...

Hello,

As goverment said to stay at home for that most of people places online grocery order but dmart is not fulfilling customer requirements.

It's seems d mart online service - dmart ready app is doing fun with his customer in this time of pandemic of covid 19.

Placed order and confirmed by app on may 01 order #[protected] and 13192499
Order delivery date may 04

Customer...

Dear Sir, I booked the order from Indore on April 12, whose order number is 953844. Which has not yet been delivered to me. Sir, you can get my order delivered in 2 days, so it is fine, or if it takes more time then you cancellate this order and send the confirmation message about it being sent to my registered mobile number. Okay...

I ordered from dmart ready order no. 13835901 and attempted to pay online. After payment was done dmart app showed payment failure, repay. So i attempted repay, again the amount of 3734 rs got deducted from my account.

After 20 minutes i got confirmation of my first payment for the order. The secnd payment for the same order is still with dmart. Pls do the refunding...

After continuous 3-4 days of attempts to create order at midnight for grocery supplies from D-Mart ready app, I was finally able to create my order (Order#[protected] with expected delivery on or before 2nd May 2020.

Till date I have not received any call nor delivery of my order....

I have order essential grocery (Order number[protected] from d mart app. I have received my order but it has been noticed that, packed snack items such as chips, namkeen were intentionally damaged to remove air in packets to fit them in crates. Previously i have ordered items from other websites but i have never seen such poor service. With ongoing covid 19 pandemic how safe will these damaged packets to consume? I can consider late delivery...

Hi team,

I have booked grocery items through dmart online app, however order is not receievd. And order no. Is 12346646 and delivery date was 30the april.

I have tried multiple times to malad dmart to check my order status but no response on call and even on email.

I understand the current situation but we can atleast respond to customer via email or sms.

Please let me know the...

I have ordered some items from dmart through its online service on 28/04/2020. This is the forth time i have ordered and every time some items received instead of other but can be used/serve the purpose. But on 29/04/20 i have received 05 packets of kasturi methi (Leaf) costing rs. 145/- instead of my order of 02 packets of 500 gms of methi (Grain). I have no use of this methi leaf hence i immediately told the delivery boy to change the same...

2nd may 2020, one of the employee in dmart (Siddapura, whitefeild, bangalore) behave very rude and he refused to give me the selected items after spending 2 hours in the store. There were no communication provided before that i should take only one per item hence whatever was required everything i have collected and gone for billing. From there they said they will be providing only one item and he was demanding about the company id where...

Hi team,

Bringing to your attention that I got delivery today and at the time of delivery the agent didn't check the items and while I checked at home the product called ", Kissan ketchup" was leaked and unable to use....

Hello,

Place order and confirm by app on 27th april order no 12289650.
Order delivery date 29th april.
No delivery, no response of mail.

Customer care number always busy if we get they cut the phone after hold more then five minutes.

I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they should...

Mr radha krishna damani owner of dmart what service are you giving to the people who make a you a billionaire,,,,,,,,,,,,,,,,,,,,,,,,, i have been trying to place order online from your website since past more than 10 days but after entering everything that i need it takes me to the time slot page and wont allow me to select anytime the page is in grey area so how much ever i order it doesn't allow me to select the time slot, really terrible...

My mobile number [protected] from last 15 days i was tring to booked glocery & other item through online but still toady booking is not available. From midnight 12.00am booking is start & end in with in 3 mintutes. How it is possible?

Kindly explaine this as soon as possbile reslove my query.
Other wise you loose your customer

Thanks
Dinesh darekar
[protected]/[protected]...

We had placed on 22nd april 2020 (Order no.[protected] with dmart, mira bhayender road for rs.2093.99 (Incl deliver charges 60.99) out of which they delivered goods worth only rs.416/- (Bill no. S[protected] dated 27th april 2020) & delivery charges of rs.45/- levied. Further the biscuits delivered were broken. (Photos attached)

This is clearly unacceptable & unethical as in the first place despite the order getting executed...

I am unable to get my order.that was placed by me....

My order no 12058431 and expected delivery was 29th april 2020. The product is still not received, i am facing the issue that all are essential product and i am unable to get on time or unable to communicate your customers care.

Request you kindly check and revert me back asap

Regards,
Salim khan
[protected]...

Hi,

My name is rajan singh and i am staying in kalyan, i had order grocery online through dmart app and i got the confirmation that i will recived of order by 1may between 7 am to 9am.
But till now i haven't received anything, even i am not able to contact at customer desk as well its always busy.
I don't have groceries in my house, i have trust on dmart brand that they will do justification to there customer.br...