D-Mart / Avenue Supermarts Complaints & Reviews

Dear sir
I am a senior citizen aged 72 and is buying my day-to-day needs from your shop near anand nagar crossing thane west ghodbunder road maharashtra, since the opening of this new supermarket. Best service and naturally plenty of loyal customer, and proud to be one such customer. I stay at a distance of 2 kilometres from this shop and visit once in a week for weekly purchases including milk, curd etc. I walk to the shop and buy...

Dear team,

I had booked grocery online on 07.04.2020.
And got delivery confirmation on 08.04.2010 and d mart will deliver the grocery to me on 10.04.2020.

I was calling to seawood dmart[protected] today since 11 am to 07 pm. Only once at 03:12 pm they picked up my call and told that today it will be delivered. But he did not asked my order number. Till now not received call from delivery person.br...

My online order i'd is 8504473. We had received less items on 08/04/2020. Ur delivery boy says u can order rest amount via offline mode and we will delivered the same.

Today i called on [protected] (Mr nilesh) for offline order but he denied for the same.

I request him to talk with ur supervisor or any higher authority, he talked with his supervisor but his supervisor ruddly denied for any favour to customer.br...

I had ordered about 14 articles to be delivered at my home at anand, gujarat. I had ordered the groceries, etc. On 7th april, 2020 (Id no. 8710602) through dmart ready app and it was to be delivered at my house yesterday (9th april 2020 by 9 pm). I have not got the ordered goods at all.

Kindly inform when am i supposed to receive the same. I did not receive any intimation about the postponement of delivery of goods too....

On march 31 2020 at sanath nagar dmart i had bought ambica rava laddu. When i opened the pack i found fungus on the laddus. The manufacturing date was expired and yet the product was being sold at dmart. So carelessly the dmart services work. I was very disappointed. It is like playing with the people's life. And if someone buys and the person does not see the manufacturing date and eat expired food then their may be health issues caused....

I have purchased double bed sheet at sanath nagar dmart in march... But it has a full of damage. So i went to the store within in one week. But due to corona effect nd lockdown they said there are no exchange scheme right now only purchases only so come after 30th.. So i went in april but again they said come after lockdown... What should i do.. Is there echange scheme is running right now??? I have to change my product 😭😭...

I have made two orders and delivery date is 07/04/2020 but not recd at my pickup point please call me on [protected] immediately...

Order no. 8435975

I had placed online order by using dmart ready application on 4th april 2020. It was mentioned that order will be delivered on 06th april 2020.

However, 5th evening i got a call saying that items will be delivered on 6th evening only because of no vehicle available. I agreed because anyway delivery was scheduled on 6th april only while booking.

On 6th evening, i again received...

We are a regular customer of dmart Mumbai .why cannot you accept family orders in time of difficulty.
Accepting payment only thru card is that fair .
Pl be helpful to regular customer or in regular time we will be forced to buy material from small shops....

Hi team,
My order was supposed to delivered 1 st of april. But still no one called or delivered the order. Please don’t do false promises.
My order i’d : 8137490
Please call me on the same number.
If i call the customer support the queue will be 20. As soon it gets to 3 the call will automatically disconnects.
If i email no response. Pathetic support and service. It’s waste of time...

In current situation of lock down people are heavily depending upon home delivery, i have raised order no - 8235570 on apr1, 2020, as delivery slot of next day 2nd apr morning was available i selected the same.
Same order is yet not delivered, there is no communication from dmart team either.
Wrote mail to dmart team on same and got ticket no - #338192,
Till the time i write this delivery has not happen and there is...

I wad being told they are selling induction when i called them to check. Hence in this crisis situation i went to the store walking 25 mins as my induction stopped working and it was billed as well while checking the induction a lady manager suddenly stepped in and said who gave u this? I cannot give u this item i told her it's being confirmed by ur staff and i really need it. She was extremely rude and did not understand the situation. I...

I went to sidda pura d mart but they did not allow me to enter though i covered my face with handkerchief.

I couldn't take my grocery, they are forcing to wear branded mask only what if a person doesn't get mask from anywhere, he has no right to buy basic food items for him self ?...

One executive and mager both are behaving like a rowdy sheeter and one smart lady in staff is behaving like his bad behaviour that two rowdy sheeter a are totally waste in dmart hyderguda branch touching the ladies and behaving like a rowdy sheeter one is rough speaking bad language and hypering on customers .Take a strict action on them or else suspend that bloody ### to other place if it is not possible to u it will go to CCS AND it will...

Sir today we buy some item s from d mart pratap nagar jaipur store with bill no[protected] bill date 18/03/2020 (2:21 pm) cashier kri /143428 we pay bill by credit card but she say payment is failed the we pay cash, but we got message from bank amount is dabited we show message and request please take my complaint and give me receipt of complaint about this payment and when you confirm with account please confirm us when we demand receipt...

Today on 11-mar-20 i went to panvel dmart to return the 4 oil bags of which i was not happy with quality, but supervisor not accepted the goods by stating that it is not in their policy to accept the goods after 7 days. Invoice no[protected] dtd 29-feb-20. Now what do i do with these oil bags and how would i get my refund. Its almost wasted my 1hr travelling and more than half hr waiting in q....

I had orders a few items vide my order no. 7233535 and one of the tetra milk packet was broken and milk spilled out. The 5 kgs sugar packet too was all wet and hence i returned it back. I did get a call from the customer care, but after that nobody contacted me. I need a replacement for those items,. Pls help me solve this problem and send me the items asap....

This is very frustrating that my transaction is been successful form phone pay app. Amount of ₹ 734 (Transaction id: p2001072013530298268166
Executives in the dmart told me that it is not successful and i will get the amount back.. And asked to repay..

Till now the amount has not come. I raised the complaint with the bank they clearly told that amount has credited to dmart account.. But the people from hongsandra dmart...

I have purchased some commodities worth rs.534 from dmart dahisar west mumbai on 19.02.2020 using andhra bank debit card. The transaction was declined twice and so i did payment using cash. But the amount was deducted from my account for both the failed transactions and i have not received a refund for the same inspite of making a complaint at the dmart customer care section dahisar with the bill....

I have visited dmart amritsar on 13.02.2020 for shopping. Dmart is charging rs 16 for a carry bag which is contempt of supreme court dire tions and they are mentioning on the bill for the carry bag as 'plain cotton cloth'... On asking one mr. Rahul deokar having employee id 10002168 and mr singh having employee id 10012492 misbehaved with me. I just want that i[censored] are charging for a carry bag then why the same has not been mentioned in the...