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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com
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Updated: Dec 8, 2025
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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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D-Mart / Avenue Supermarts

D-Mart / Avenue Supermarts reviews & complaints page 37

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K
Kunal.R.Aggarwal
Apr 19, 2020
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Address: Hilton Towers, Shere Punjab Society, Andheri East, Mumbai

As scheduled I go for pick up at Hilton Towers - Andheri East, the employee is removing mask and talking and when I correct him he starts fighting with me.. This is how D-mart is training it’s employees.. when I tried recording he tried snatching my phone..
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    Dipesh Singh Chouhan
    Apr 19, 2020
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    Address: Indore

    Today i received my order but i was surprised after comparing price with bill and mrp on product.
    I ordered wallnut which u charged 315 rs on bill but that pack mrp is only 250???

    I counter the same with delivery person he confirmed me that dmart are changing there own rates.

    You local and ho or customer service no is not rechable.
    +1 photos
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      Sushmita Maity
      Apr 18, 2020
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      I had placed order from the demart ready application the location was juhu and the order i placed was on 15/4/2020. And the delivery of the order was on 17/4/2020.but i didn't received any order even i tried calling the customer service but their line is always shows busy how poor your service is .
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        S
        Sk Purohit
        Apr 18, 2020
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        It's seems d mart online service d mart ready is doing fun with his customer in this penic time of pendamic of covid 19.
        Place order and confirm by app on 13 th april order no 9705460
        Order delivery date 16 th april. And today up to 18 th april
        No delivery, no response of mail. Customer care number always busy if we get they cut the phone after hold more then five minutes.
        I can't understand once order is confirmed why they not supply the order. We understood that this time they have lot of pressure of work but they should at least confirm over the phone or by sms that when we get our order or not get.
        No process of order tracking.
        All in dark. Can't expect this from avenue supermarts type of organisation. We bound to go out side to purchase the necessary item. This is real exam time of these so called online or home delivery services.
        With regards
        S purohit
        Kalyan w
        D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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          P
          Purva Patil
          Apr 17, 2020
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          Address: Godrej hill road, khadakpada, Kalyan west

          From dmart ready app kalyan i have ordered groceries on 13 th april and was supposed to be delivered on 16 th april, but still not received any confirmation. I have been calling customer care since yesterday but always busy. This was not expected at all.
          Order number - 9906180
          Name - vidya prakash patil
          Address - a-2, 201, sai rachana, madhav sansar, khadakpada, kalyan west.
          +2 photos
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            P
            prasad kharche
            Apr 17, 2020
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            Address: Airoli, Navi Mumbai 400708

            Dear team,
            Further complaint reference no. : d-c/mah/nav/air-41901, i have got partial delivery worth rs 2833... Instead of total order that of rs 9172 i have placed. Please let me know by when shall i expect the delivery of remaining items. Since i am not able to order anything from other stores since it is not clear that dmart is going to give me delivery of remaining items or not.
            Please take this okn priority and revert.
            Regards,
            Prasad kharche
            D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
            Apr 17, 2020
            Updated by prasad kharche             The order number is 9210517
            Apr 17, 2020
            Updated by prasad kharche             : I have placed order on 11th April with order number 9210517 having total amount payable as 9, 172.15 INR, instead of it I have got partial delivery worth rs 2833... of order that I have placed. Please let me know by when shall I expect the delivery of remaining items. Since I am not able to order anything from other stores since it is not clear that smart is going to give me delivery of remaining items or not.
            Please take this okn priority and revert.
            Complaint reference No. : D-C/MAH/NAV/AIR-41901 is for your reference.
            Regards,
            Prasad Kharche
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              Ishita De
              Apr 16, 2020
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              The total order value was more then 1000. And it was supposed to get delivered today and it was not delivered... We tried contacting them but the number is always found to be busy... Disgusting service from d mart... We expect the dmart to keep their promised delivery and help us in this crisis... We will be thankful to them if they can provide service to us on time.
              D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                S
                suman Chunchu
                Apr 16, 2020
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                Address: Chanda Nagar, Hyderabad, Telangana -500050

                I ordered groceries online in d-mart invoice number[protected] and date 10/04/2020 8:22 a. M.in hyderabad ramachandra puram branch.
                In my order i booked surff excel front load - 4k. G., but i received top load which item number - 3402 & worth - 929 also they mentioned another item surff excel easy - 3kg & worth - 347 which i did not ordered and received that item which i paid.

                I requested multiple times to concern branch[protected], but i did not get any response till today.
                D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                  NAIR RAJESH
                  Apr 16, 2020
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                  I am regular visitor to your d mart shop at raipur today i went to return 1 kg of sabudana which i purchased1week before i went with purchase invoice also but one of your junior staff didn't take the stuff back saying that due to coronavirus we are not taking purchase return and there no store manager to attend to my query that time simply ur junior staff was begging to me to hold it till 3rd may after that they will take back.
                  My complaint is why ur customer care is not working when ur shop is running it's full swing just simply making some square and putting sanitiser in the hands will not surfice the purpose care only comes when u resolve the query immediately i am totally unhappy with your shop services. I want a revrrt on this matter.
                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                  Please reply to my query
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                    A
                    Anshul Surana
                    Apr 16, 2020
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                    Address: Kumar purab pune

                    I ordered via dmart ready app,
                    Scheduled delivery was om 15/04/2020
                    Which i chose from the available slot.
                    Still I didn't received my order, not any intimation whether the order might get delayed or shifted to next available slot.
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                      Nidhi Doshi
                      Apr 15, 2020
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                      Address: DMART 400607 AREA

                      We have ordered using D mart online delivery app and it was going to be delivered on 15/04/2020. However, it was not delivered. We try to call contact centre but was unable to connect. Looking to the lock down and request for essential items, we request to deliver the order urgently. Looking for a positive response.

                      Keep up the good work of providing essential items to the customers.
                      D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                        S
                        Shipra Sood
                        Apr 16, 2020
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                        Address: B-403, Gundecha heights, LBS road, Kanjurmarg West Mumbai

                        I have order some grocery items from Dmart Ready App on 12/04/20 via Order Reference number 9264294 and it was suppose to delivered on 14/04/20 today is 15/04/2020 and still we are not got the items and not even any update. Customer care is also not attending calls.

                        Request you to look after it and process ASAP
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                        They have worst customer care service
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                          WPFL IT
                          Apr 15, 2020
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                          Address: Star Colony, Dombivli East

                          I have ordered some grocery items from Dmart Ready App on 12/04/20 via Order Reference number 9401182 and it was supposed to deliver on 14/04/20 today is 15/04/2020 passed and still, we are not got the items and not even any update. Even CS calls busy always.

                          Please complete the order at the earliest.
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                            D
                            Denz World
                            Apr 15, 2020
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                            Address: Mira Road

                            Hi i had ordered vis Dmart ready app and my delivery slot was on 14.04.2020. But i have still no received my delivery. Pl deliver it at the earliest as we are depending on these essential items to meet our needs.
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                              S
                              Shantanu90
                              Apr 15, 2020
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                              Address: Dmart Navi mumbai

                              Hie
                              Order placed on 11th april
                              Expected delivery date was 14th april
                              Order not delivered
                              No update
                              No call
                              No message
                              Application is down due to heavy traffic
                              Called customer service 100 times.
                              Calls r busy and if i happen to get connected then it get disconnected after waiting in the queue for 5 min.

                              Most pathetic service..
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                                S
                                Sukita Shetty
                                Apr 15, 2020
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                                I have order some grocery items from dmart ready app on 12/04/20 via order reference number 9276032 and it was suppose to delivered on 14/04/20 today is 15/04/2020 and still we are not got the items and not even any update. Even no calls are been attended.

                                Request you to help us provide the stuff during this pandemic time it would be really appreciable.

                                Please complete our order at the earliest.
                                D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
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                                  S
                                  Shantanu90
                                  Apr 15, 2020
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                                  Address: Mumbai

                                  Hi
                                  Place an order on 11th jan (Order # 9395581)
                                  Delivery date was 14/04/20.
                                  Spoke to customer care and they confirmed it will be delivered on 14th and no delays.

                                  To my surprise, i haven't received a single call. The status of my order is still not updated in the app.

                                  I had tried calling the customer support since 8 am and my calls are getting disconnected as soon as the queue gets cleared. I must had tried calling 100 times in past 2 hours..

                                  The app is down. There is no customer support. No update.

                                  Really disappointed with such service..
                                  D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
                                  Apr 15, 2020
                                  Updated by Shantanu90                                   This is the order with no further update

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                                    A
                                    Amitabh Bhagchandani
                                    Apr 15, 2020
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                                    Address: [email protected]
                                    Website: Dready app

                                    I have recently booked the order on 11th april 2020 which I was supposed to receive the same by 13th April but still o have not received my order and their email addresses are. It reponding from last two days
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                                      S
                                      Sarfaraz Kapadia
                                      Apr 14, 2020
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                                      Sir,
                                      I had ordered on delivered on 11th april from dmart ready app and its showing that my products will be delivered between 7am to 9pm on14th april2020 but my products isn't delivered me yet so i request to get deliver my product as soon as possible or if you won't be able to deliver so just email or call me so that i can purchase from local shop will not wait for it.
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                                        M
                                        Mallika Thakkar
                                        Apr 14, 2020
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                                        Address: Dmart bopal ahmedabad

                                        My order no. 9623123 of dmart bopal ahmedabad has not done home delievery yet.
                                        So please get it done as soon as possible.
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