D-Mart / Avenue Supermarts Complaints & Reviews

Order#3961051
I did an online order on d-mart on april 2019, 10. The order i received included a yardley deo which is used and have empty and not even sealed. I believe that they circulate these hal[censored]sed products from d-mart stores which people use and leave and those they can easily supply in their online orders.
As it is easy to see that the bottle is not sealed, half empty and very old packaging.
And its seriously disappointing from a fast growing brand like d-mart
They should derive a better wat to use these used products instead of supplying them on online orders for customers.

Attn ms. Meera,

Please refer my attached order no.4197657, i ordered select aata of ashirward and you have wrongly sent me multigrain ashirward aata.

Hence, i kindly request you to please do the needful to send me select ashirward wheat aata and replace the multigrain aata, which you have sent me wrongly.
If you will not replace above said item than i am going to submit all complaint in the media face book and consumers complain on all internet side to inform the fact of d mart what they are doing with their customers, proof with screen shot what customer ordered and what's d mart supplied.
With thanks

Kadar mohiuddin
Mob [protected]

I m regular customer of your mulund supermarket. However i noticed that quality of brown paper bags provided for loose grains like rice, wheat, etc is not up to the mark. Those bags r very thin and not strong enough to bear the expected load. My experience is in bag for 5kg i filled rice not more than 3 1/5 kg, still it got torn. Many other customers present around were also complaining same.

I request u to take up the issue and solve.

Regards

Mrs sonali bagwe
[protected]

Sunday dated 10/3/19 around 2. Pm visited your one d-mart store located in hirawadi bapunagar i was with my 6-month old child and wife i was coming down by lift with my child and wife with trolley that was full of products that to be purchased your one of lift keeper mr ravondra had shouted on me and throwm me out side of lift he told me that one can only go down be lift i requested him as i am with my family how can i leave them alone he shouted on me not listiend my request also not know me his name while asking his name i request you to take proper action him if proper action is not taked then i would use social media for your bad staff behaviour service and also spread new to everyone not to visit d-mart for any servives

I bought a fogg paradise spray today. When i reached home i opened it. The sprayer is not working.
It's actually wrapped with a cello tape there. But when opened at home it's a defect piece.
I being for the first time went there. But it's very disappointed with this.
Please tell me where i can exchange.
Or please get me refund of my money.
It's so disgusting.

We are a regular customer of d mart kalyan station west. Today my son forgot to take token, of which the security, also didn't insisted or reminded. Later when agreed his mistake, still there was torcher and humiliation by the security person on the pretext o[censored]nnecessarily escalating the matter. We where humilated and need to raise the matter in consumer redressal forum...

We went d mart bangalore bommasandra branch, purchased usha gas stove. From 2 months onwards it's going to leakage, we went d mart and registered complaint.

Usha customer service center also we contacted, service man came after service he told gas stove is problem go and replace or refund.

From 1 month above d mart staff telling same answer no stock - no stock, now what we should do, we need refund we will purchase another company gas stove.

Kindly solve this problem as soon as possible...

Feed back - customer service is very poor
Who will solve this problem.

Give me feedback soon..

Me and my friend yesterday visited dmart in airoli and we purchased some items. I brought dates. When i open the box which contains the dates i could see it was not good and decayed. Some white liquid is coming from that. It's not eatable.
If am using that product it may create health issues. The weight of the dates packet was 500g.
So i want to replace the product or i should get refund.
The product name is nuts4u. The d mart price was 169.

My name is satish m.
From andheri west seven bunglow i usually always go to buy groceries product from dmart at yari road versova andheri west.in sugar we are getting rice and in poha also we get rice mixed even in dal its mixed with rice sugar wheat and masoor dal dal n toor dal. Even when we prepare tea while filtering tea we sea rice in it pls take it seriously..
Regards
Satish marchetti.
[protected]

मै डी मार्ट का एक नियमित ग्राहक हूँ। आपकी उपभोक्ता वस्तुओं की हार्दिक शुभकामनायें।
— मैने दिनांक 30, 11, 2017 को अन्य सामग्री के साथ एक फिलिप्स 7 वाट की एल, ई, डी, खरीदी थी। जो बंद होने के कारण समयावाधी मे बदलने के लिए दिनांक 19, 02, 2019 को ग्राहक सेवा काउंटर पर गया।
— तब ईएलईडी डी मार्ट की होना मानते हुए कहा कि आज उपलब्ध नहीं होने से complent नोट कर 23 फरवरी को बदलने अथवा मूल्य राशि वापस करने का कहा गया।
— 23 फरवरी को जाने पर एलीडी बदलने का आश्वासन देकर काउंटर कर्मचारी व मैनेजर लगभग 45 मिनट तक गुफ्त्गू कर्ते रहे।
— अन्त में मैनेजर श्री सोलंकी द्वारा एलईडी को बदलने से मना कर दिया।
— साथ ही मैनेजर श्री सोलंकी द्वारा तो एलईडी डी मार्ट की होने से ही इंकार कर दिया जबकि एलीडी पर तत्समय कर्मचारियो द्वारा डीमार्ट व दिनांक का स्पष्ट उल्लेख किया गया है।
— मैनेजर का कहना था की एलीडी पर कोई कोड/बिल नं नही लिखा है जबकि यह जवाबदारी बिल काउंटर कर्मचारी की हैकि पहचान के लिये क्या उल्लेख किया जाना है।
— मैनेजर को 30, 11, 2017 का बिल सिस्टम में चेक करने का अनुरोध किया किंतु उन्के द्वारा अप्रिय व्यव्हार कर एलीडी डी मार्ट की होना ही इंकार कर दिया और कहीं भी शिकायत करने की धमकी दी।
शिकायत के तथ्य —
एलीडी पर स्पष्ट शब्दों मे "डी मार्ट" और दिनांक लिखा है।
— लिखावट स्पष्ट रूप से विक्रय दिनांक की होना पुस्ति करता है।
— एलीडी पर लिखने का तरीका आपके कर्मचारियो का है जो ग्राहक नहीं जान सकता।
— लगभग एक वर्ष बाद ग्राहक को झुठला देना उपभोक्ता के अधिकारों का हनन है।
— विषेश अनुरोध —
— हमारी कॉलोनी डी मार्ट से 500 मीटर की दूरी पर ही है और हम कॉलोनीवासी डी मार्ट के अच्छे ग्राहक है।
किन्तु आपके डी मार्ट उज्जैन के प्रबंधक का व्यव्हार उपभोक्ताओ के प्रती बिल्कुल अच्छा नही है और डी मार्ट की छवि खराब करने वाला है।
— कृपया एलीडी बदलने और प्रबंधक क अप्रिय व्यव्हार पर उचित कार्यवाही कर्ने का कष्ट करें।
— अन्यथा मुझे उपभोक्ता फोरम में शरण लेनी पड़ेगी।

Today we had gone to purchase some grocery and household stuff to dmart mulund, mulund-goregaon link road. Need to inform that in two if the items we were billed wrongly.in one of the items the purchase was 1 qty but the billing was done for 2 qty, and in the second item the weight of sugar was doubled. We need the amount to be refunded.
Sunny dcosta
[protected]
Bill no[protected]
Bill dt. 18/02/2019
V. No. So[protected]
Cashier bge/010731
Billed amount 3378.44

We were gone to dmart on last week of[protected] of dombivali branch for buying some items but there salesman and saleswomens were not giving proper answer of any items... As we are buying some items in bulk the cashier has kept our product with her and the manager of the dmart was also supporting to the cashier... There wer argueing with us that u can t buy any product in bulk... The manager is telling that we want some proof that why u r buying in bulk...

Mosquito swatters don't working. What i have to do??? There is any solution of it or not. Any type of replacement or solution of it. Is there you cheating on me i surely compliant about you. Or else there is any mistake by me you correct me. To solve this problem and make me trust on you or buying goods from d'mart. Why the my swatters dont working i am asking a seller that this is working or not they said it is a check piece. Is there you think we are med that we are buying a damge piece with you

We have complained about dmart employee, today we visited your mart for shopping glossary amount of ruppes 1370 and ur staff were doubting that we theft the chocolate of rupees 10 which we were bought form outside store even they cheched it was from outside but it is very disgusting that ur staff doubting on customer without any proof. So we were going to consumer court for this complaints i[censored] didn’t take any action on immediate basis.
We have ur staff details
Staff name is somnath khatate
Employee code is 10002602
Role is officer cash
We hope that u will take immediate action asap
Thanks n regards
Surendra
Mob - [protected]

We ordered home delivery for groceries vide order # 3542112 it was supposed to be delivered after 09:30 a. M. Slot then why your representative called at 6:57. Am. To receive the order. How he can disturb early morning when we have clearly specified our delivery time. Top of that one product (Salt) packing was damaged to which he committed that he will deliver tomorrow but he processed for refund and refund has been processed. Now for one item will you accept home delivery order? If not then give me a solution else please take back your complete order. You can call me on [protected]

Hello team,

I am a regular customer of dmart and happy with dmart product and cost benefits but behaving of dmart staff is ridicules. As today of 2nd february shopped of rs 4200 something from dmart and at billing counter there was assistant to help with product counting and stacking then there was dabur red tooth paste was not billed which was picked at out gate. For that she called to a supervisor named iswar something (A short height person wear specs) and with any soft speak he said i need to check all your products then we were standing at near out gate with my family and he was checking one by one. Other person were checking as i have done something or theft something after checking they did not find anything not billed. But what about my time that i was standing there with doubt look of every person with out doing anything illegal. As its your duty check properly and if it is not happened correctly then why we will suffer for that. Is that customer service dmart is providing?. The person name was iswar.

Dear sir,
As i am regular customer to d mart ambernath badlapur road store i purchase monthly grocery from your store.
I purchased 1 kg besan from store which was smelling and tasting bad. Even i talked to your rude flour incharge pranali ingle how kept the product and told me to leave as i don't had bill that time.
Sir it is not question of losing money for 1 kg... The respect i received from your representative as n coustmer.
At the same time please check besan quality (I have sample of the same to be checked) never had this experience before.
Am still waiting for your reply.
Regards

Yogesh bhere
[protected]

Me and my friend yesterday visited to dmart chinchwad we both purchased few items, we got the bill, while going out, the lady staff at exit door was checking all the items. When i said i already paid the money for the items which i purchased why you are checking immediately she hold my hand and called manager and telling that they are not allowing to check, i told madam i paid for what i purchased why are you checking again. Same question i ask manger he told that is companies policy, you want to purchase otherwise get lost, i told sir i will complaint to your higher authority he told please go ahead. His name mr lakshiman harpole. This kind of service not expecting from your staff. Please appointed well train staff. Thank you for bad experience with your company.

This is a complaint against mr. Sagar hole, supervisor at d mart ghansoli branch, navi mumbai. We had been to d mart on 10th jan 2019 as usual for our monthly essentials. Since we have 2 small kids who use diapers round the clock, as part of our every time monthly essentials, we had collected 4 himalaya diaper packets and were billing the same at the counter. Suddenly, mr. Sagar hole came to the counter and in front of all staff and customers humiliated us by saying that we are not allowed to take 4 packets. We were shocked to hear this and politely said that we have 2 small kids and this is part of our monthly essentials every month. He still insisted “aap nahi le sakte”.

He kept on saying that we are taking the diapers for business purpose and hence will not be allowed. We immediately asked the manager to come and he was even more awful in his behaviour. He kept on saying that they politely ask the purpose of taking 4 diaper packets. We kept on telling that it would never have been an issue if mr. Sagar would have asked that way. Instead in front of all, he humiliated us telling that we cannot take itself.

Instead of apologising to us for this behaviour, mr. Sagar hole and his manager created a big scene there. We are very displeased with this and demand a written apology for the insult we had to tolerate.

The store had placed buy one get one free offer on fingerlix dosa atta (Meaning the product is sold on half the price) but while billing it was on full price. When pointed out the counter lady removed the offer sign and said now it is not on offer. I bought it based on the offer however to later remove it shows lack of ethics on their part. When asked for a refund they made me wait for 10 minutes and no manager or higher authority responded