D-Mart / Avenue Supermarts Complaints & Reviews

Today i purchase some material from dmart thane kothari compound.
I purchase some biscuits and juice, when i come to billing counter and half billing done then one staff at billing stop billing and cancle billing.
When i asked to staff that why you stop billing she called her supervisor.
The lady supervisor come to that counter and i ask her for same then she dont allow to take material out bcoz of some more.
When i ask her that why you dont allow me to take out she told its our rule, when i ask her where is in writting then she started searching the.
After 10 mints i ask her to show me where is in writting then she call mr. Sunil yadav and he has also dont alow to take out material and started argument with me and dont given me proper explaination.
I was waiting there at billing counter more than one.

I had done a shopping for rs. 600 from dmart, near kartar road in pune on 13.08.2017. Firstly the transaction failed but my amount got deducted. Then i had to pay again. I haven't received the amount yet in my bank account and it's been 9 days.
I do not have the bill with me though, as i was told that money would be back in my account few hours i had trust in d mart, but it's been quite long and i am. Wondering wheather this is a trick played by d mart on it's customers.
Kindly get back to me as this is not how your business should be dealing.

I had done the shopping on 16/07/17 from d-mart, kompally, hyderabad vide bill no:08-0125 at 07.35pm. The bill amount was rs.403/-. I did the payment through my debit card but the transaction failed and the cashier swiped the card again. But rs.403/- was already deducted from my account for the first swipe. On enquiring with the cashier, i was told that it will be credited in my account within 48 hrs. But now nearly 24 days has past but still there is no refund of the amount. I had lodged the complaint on the d mart site also and my compliant id is d-c/tel/hyd/kom-27812. But there is no reply from there either.
Please reply what is the status of my payment?

Mohammed contractor
[protected]

Bill no_ 17-0138 dated 27-7-17. Complaint given on 2ndaug but no reply dear sir, my compaint regarding excess gst charged on following items, 1 santoor shop charged 28% insteade of 18% '"' 2 wim bar 28 % instead 18% 3 wheel bar 28% instead_of 18% all above items are fmcg and not laxary items, it should charge 18 or less than 18%. Kindly do the needful

Exploiting customers: i have bought a bagrrys fruit $ fiber muslie, which was and still is listed 375 but they charged 425. I called customer service to look into it, they took my number and said "they would call me in few minutes". After 1 hour wait, i called them to check the status some other person answers and said the same thing, took number and they would call. But no call since 2 days. Any way i called in again after 2 days, told them the whole process but that person was so harsh and said we have so many other things to do, so just bring product and receipt to check. I was very annoyed deciced to raise the issue. It is not about money but we all pay a lot to get good service and quality products but not to get # from your company. I would have to think about going back to dmart, suggest others to choose other source.

I purchase some items from d mart koperkharne navi mumbai as on dated 22/7/2017 bil no.17-0138.
They charg excess gst on following items
Santoor shop 28%

Vim bar 28%

Wheel washing powder 28%
Above items are not luxury items theses are fmg items should be charge12%
I ttalk with there manager but not
Satisfied with his reply
Kindly do the needful.
Abdul mannan baig

Dear sir,

One of my friend had visited your shop to buy some things.

Though many of the things which he bought had mrp xxx (Inclusive of all taxes) written on the labels, still he was charged gst over and top of the mrp price.

Is it right to charge him gst, are you not guilty of cheating and defrauding your customers.

This is just one case, there must be lakhs of customers who have bought stuff from you over the period of 1 month.

Please let me know the real picture.

Thanks

Suresh
[protected]

I have purchased certain items for my office use from D-mart, Mulund West, Mulund Goregaon Link Road on 02nd July 2017 vide Invoice No.34-0086.
As the GST was to be levied, I had requested the Cash counter (No.AP-34) to add my GST no in the bill. She didn't understood so rightly called Supervisor, who said NO such system is there. My complaint is unless D-mart (or any seller) records my GST, how can I get the credit for GST included...

Hi,

I Mr. Srinibas choudhary left the organisation on 21.03.2017 and still not received PF amount. My PF number as below:

MH/49416/0004297

Form submitted - 11/05/2017
Submitted to PF office - 13/06/2017

When I called to customer care, they refuse to answer. Please look at this and hope to resolve ASAP.

Regards,
Srinibas
[protected]

Sir/madam
I purchased a toy tofay at 8.30 pm which was opened immediately after go to home, but it has one wheel damaged i.e. the wheel broken, immediately I reported the same to d.mart Tirupati air by pass road but they said rudely as u have to all be verified before purchasing, how we verify they don't allow to open the toy cover to check before buy in the mart then how we check, I lost Rs.150/-
Please take necessary action the toy details as given bellow
Friction big pickup (ask)
Barcode no is [protected]

Thanq

I made purchase at d mart satara road branch on 27.05.2017 against visa debit card no. [protected] of dena bank valid from 01/16 to 01/21
For rs.1890.36. On swiping the card there was error and slip showed that txn failed sale declined. However my account was debited twice by rs.1890.36
Therefore i made complaint to dena bank. They have informed that there is no credit pending. I therefore i request d mart to check their bank account and check that whether there is double credit on 27.05.2017. If so arrange to refund an amt. Of rs.1890.36 for failed transaction.

In past gopal namkeen locally manufactured was available in the crystal mall stores rajkot. Since last 2 months it is not available and other products are added which is costlier than gopal. Complained to stores manager but nothing is done. I asked for higher authorities name but stores manager replied ther is no one above me. I have come across in foram also stores mangaer is everything nobody above him. Really strange management governance. I have not come across such type of management.

Hello mr bini john. Heard your the manager head of ramurthinagar dmart store. I am really very unhappy n disappointed by the service the store people are providing. Should dmart grow or you want to shut down by having these kind of people? Today while shopping we wanted to buy peanuts. To check the quality i took 4 peanuts n started to eat, the lady in the billing place told we are not suppose to eat. I told k i stood. I had 2 in hand it...

Hi,

Most of the delicate and perishable products are not handled with proper care leading to most of the items being crushed/crumbled/broken/not fit for consumption and leaves a bad experience as a consumer. I stay next to d-mart and have seen how the handlers throw around the boxes containing the products every day. Most of the biscuits, packet of chips or other such edibles have been crushed entirely or from a particular and hence we as customers have to constantly check which one is least damaged and can be purchased. Would request you to sensitise all the employees that the products should be handled with care and not thrown around as if it were garbage.

My bill cm no 08-0253 dt 07.06.17 rs.6475.33 at satara road pune was paid through debit card. At first boi card showed error on the billing counter, so i gave sbi card for bill payment. But the bill amt was deducted from both the cards. I have rcd such msgs from both the banks. So pl arrange to refund excess amt paid to you and inform me accordingly.
Santosh gaherwar

Hi I am Panchamgam Sreedhar. On 27th may'2017 I had made purchase at D Mart kompally worth INR 990.00. I made the payment using Kotak Mahindra Bank Debit Card which was debited from my account. But as per the staff due to server failure the receipt came in as Transaction reversal. I was made to pay again using another debit card which I did. I was assured that amount will be credited back to my account which did not happen yet. I called kompally branch to register my complaint but it's been two days and I am yet to receive any mail confirmation regarding my complaint. I was told that they have quota system for generating complaints to bank for fund reversal in daily basis. This makes me think D MART transaction reversal often happens to the extent that they have come up with daily quota system.
Please find below my transaction details.
TID no.[protected]

Hi;i am complaining about karad branch on[protected] at 03:01 p. M one of the staff was asking [throught using his body langauge]about my moblie number when i notice that this same man was following me first also that time i had neglect him but this time it was very bad experienced to face this kind of stiuation from the same man i had complaint to manager but he had not fill up the complete form and even he didnot show cctv footage
We are the customer we trust on brand[d-marth] and it's policiy but it was really feeling bad to share this kind of feedback which took place your [d-marth]base
I hope you understand my concern
Hoping for right step should take in case of female matter
Note:i am had photo of the same man

I Mitesh suthar working at collector office vadodara and very old customer of ​D Mart, Before few days ago i have visited ​ AKOTa D Mart, vadodara space you people occupied to too large and more than enough but I fac​ed issue that on luggage counter your people don​'​t allow to keep Helmet so need to carry with Mall this is like one punishment to customer

why you people doing like this?

if you people can put bag then what is problem with helmet?

​As you are aware that your mostly 80% customer coming for shopping with Two wheeler and one more thing you people aware about that sunday having full rush of traffic if customer having four wheeler, he/she like to use two wheeler instead of Four wheeler and now a days you people are aware that helmet is essential for safety purpose

P​leaser clarify it with ​specific reason

At bapunar dmart I want to pay for single item at under 10items purchase counter but only board is available cash counter for less than 10 but all people pay all have more than 10items. I am raise complain to manager but he is not given satisfied answer and told me it is our policy. More people here so I will not give you service. Ur third grade service I don't like.that about wrong board and wrong service.

We have been purchasing goods from DMART for almost a decade now over different parts across Mumbai. And have had satisfactory experiences most of the time.

As always even this time we purchased a few goods from your store at Viva Township Nalasopara-East, Thane Mumbai on 19/03/2017. Have attached the copy of the cash memo for reference.

This time for a bitter surprise the Minute Maid apple juice that we purchased had a muddy residue / fungal growth in the tetra pack. The pack is neither expired nor puffed or leaked.

My father suffers from cardiovascular dieseases and has been advised to have apple juice, Hence mostly carries this pack in his bag along and drinks the juice directly from the pack without pouring it into a glass. When he found the taste odd he poured it in a glass and noticed the muddy residue.

It is very unfortunate that a trusted brand like COCA COLA is so irresponsible with the quality of their product and DMART on the other hand keeping such products at their store. This is not only a threat to the consumers health but also to the brand like DMART.

I would highly recommend the concerned authorities in charge to look into this matter and get back to us as to who is to be blamed in case of any hazard caused to my family by consuming this product.