D-Mart / Avenue Supermarts Complaints & Reviews

Hi, last sunday (20/11/16) i went to dmart which located in near jayanagar 4th block. I bought few things in that actually i want to buy dove shampoo. But i took dove hair conditioner, in hurry i didn't see it properly and store was full of crowd. After i came to home i got to know that it is conditioner not a shampoo, and today (24/11/16) i went to store they were not taking it back. And here i have to mention one thing in the store didn't even display cosmetics are not returned or exchange. Store employee said very rudely and i said that i didn't even open for me its waste, at least if you return it some other customers will use its not loss to anyone. And for the store guy said its a silly issue and i asked about manger he said today he is on leave, like this issues we were not take it serious he said. My side mistake is not there because if cosmetics are not returned okay fine after billing only we got to know because its backside of the bill. How does it mean tell me. The worst employee are there in dmart only dnt know how to speak with customers all are very rude dnt know how to maintain dressing and dignity all are like, dnt want to tell that word also but i am expecting call from your side.

Biscuits sold by dmart like Unibic, krackjack, Britannia nutri choice. I have found insects in all the packets, I do have proof for the same and after complaining and requesting to ask the people to stop the buying, the manager says that has they did not receive any complaints by others they wouldn't be able to take any action.
It's my humble request please stop the sale or kids around will have some or the other stomach problems

Regards
Cassie Paul

I was going for shopping in d_mart hinjewadi pune, after taking all the goods, i was gone for the payment the mode of payment by me was epayment, at the time of payment, the cashier give me the sleep, bt i got the information that the deduction was made twice time, i called up the manager immediately. inspite of seeing the mischarge they said it happens, and they demanding me the banks details about transaction,

Victim person name - vijay madhavrao pandavvir

Contact no-[protected]
Complainer name - deepak kumar

D Mart is big venture like Big Bazar, More, Food Bazar. Recently I returned an item which I had bought using credit card. To my surprise, they had deducted 2% as it was card charges. But the return amount slip that I signed had the actual return amount and not the deducted price. They maintain a separate register (manual entry) which record the deducted amount.
My complaint is D Mart is not way too small shop to deduct 2% card charges. Secondly they must upgrade their system to reflect the deducted price on the return slip. And also the staff must inform the customers while buying products using card that they will be charged 2% fee in case they return products.

I visited my nearest d mart store at panel navi Mumbai. I purchased seven items. Went for billing at the last counter. She refused to bill first saying that it is a counter of billing for up to 10 items when I counted the items and showed that it is less than 10 she billed it but argued me. It is to remind you that the counters were empty. I called the manager on duty. On that an employee namely mr. Sandeep sharma came to me and he said that he is the senior most employee of the mart . When I asked that why would you not bill a customer if his goods for billing is 12 to 14 in quantity and the billing of 10 or less article is empty while the other counters are empty. On saying so mr. Sharma shouted and repeatedly said that every thing is written on the display bord and it is the rule of the company. First I wish to know in the reply mail of yours at my email [protected]@yahoo.com whether you or your organisation are meant for consumer and his help or you have ordered your employees to harass the customers. If harassing is your motto no problem but if it is a consumer friendly organisation and you wish to be on the good book of consumers these behavior must be improved. Because there is no scarcity of super markets in the city. Hope u understand it better.
One thing is worth to mention that my last complaint regarding barcodes is still pending and has not been sorted out yet by the same store. Because I am a frequent visitor at the same store I am doing this complaint. Plz take care.

The powder is half 400gram bottle only 200 gram of the powder is in it I am shocked the bottle to see half it is still sealed.i want it replaced as soon as possible I didn't had this expectations from dmart such a big bottle and only half of the powder is filled this is how u cheat peolpe.hence forth we won't buy any stuffs from dmart customer service is also very low in dmart and then you people cheat customers in this way very bad I am too much disappointed with ur service.

Re: d’mart, mulund west, mumbai.

I am a regular customer of d’mart, mulund. They have express checkout counter where the quantity is limited to 10. They have differenciated between quantity and items.
And the express check out says upto 10 quantity. If you buy 11 numbers
Of one item you are disqualified to use this checkout.
But alas! It does not happen. The cashiers apply their own rules as also the team managers, supervisors, managers etc.
I like to take advantage of the express check out, so i limit my purchases to 10 or less.

Today i bought some goods from their mulund store as under:

C m no. 03-0196 date 23/09/2016 time:03:56 pm

Both the two customers before me were having more
Than 10 quantity, so i told the cashier not to entertain
Customers with more than 10 quantity. The first one was
With his wife and started arguing. The customer just in front of me
(Who was also having more than 10 quantity) advised him to
Plit the items into two and do the checkout, to which the
Cashier, correctly and boldly, objected and requested the customer
To go to other counters. The customer caught hold of a supervisor
Or manager by name shri ganesh chorghe and started arguing. I
Requested the cashier to do my checkout when the other customer
Agreed to take out excess quantity and asked for checking out.
I was checked out after him and as directed by shri ganesh chorghe
The cashier must have checked out the other customer (Couple) who
Had more than 10 quantity.

I request d’mart to verify if double checkout was accorded to this couple
Who had more than 10 quantity as this defeats the very rule laid down
By d’mart.

Altrenatively i suggest to scrap their rules.

They may like to verify if there are other rules also which are also flouted
By their own people, so that they may consider scrapping them too!

They have an act formula which is a tall claim and the above are against act.

I had made 4 complaints in the past directly to d’mart.
Reference no: d-f/mah/mum/mul-7782
Reference no: d-c/mah/mum/mul-7372
Reference no: d-c/mah/mum/mul-2942
Reference no: d-c/mah/mum/mul-2972
Since i have a grievance again, i thought i should make some other approach!

Yours faithfully,

N v sarma

Dear Sir/Madam,
I would like to draw your attention about my experience at Kharghar D Mart. I bought three shirts (each costing Rs 399) about more than a month back. I took trial of same company(JAFF) shirt of same size as provided by store lady. Out of these, two shirts fitting was found perfect however when I opened third shirt before two weeks, it was quite tight on sleeves. therefore I went to D-Mart customer care and told the customer care person about this and I told that I do not have bill but tags are still attached to my shirts so you can trace back. But that person was quite rude and told that since I do not have bill shirt can neither exchanged or refunded. Therefore I registered a complaint in complaint register. After a week, Asstt manager Mr Suraj called me and told to come to store and meet him, he will arrange for exchange of shirt. I said I will come on comming Sunday. On last Sunday when I went to D Mart customer care with that shirt and enquired about him, he did not show courtesy to even meet me. Customer care person talked to him over intercom and told me to wait. I waited for about an hour standing on the window. When I asked in between what is happening, he said we are checking, finally after about an hour he told me that he could not track the tag of shirt in system therefore he can't do anything. Then again I asked for Mr Suraj, he said he is busy. Then I could not have patience and came back.
I fail to understand when Mr Suraj called why he did not meet me? When I bought shirt from there why they kept me standing for an hour, does this take one hour to trace the bar code in system? This is quite humiliating, indirectly they told me that I am lied.
Now for sure I will not buy any garments from DMart as they are not of quality and even staff is not courteous.
Ashok Gupta - Kharghar
[protected]

Dear sir/ma'am,

I was visited to d'mart (dhokali naka - thane west store) on 03rd august for purchasing some essentials post i used my master debit card for billing purpose but somehow i forgot to take it back. after realizing that i forgotten my debit card at d'mart i immediately rushed back to d'mart (within 24hrs) but they destroyed my debit card.
After some arguments they told me to go and registered the complaint against us.
Now my bank charged me rs. 230, this must be reimbursed to me through d'mart

Thanks & regards
Manoj chalke
[protected]

Incident in d mart ramachanderpuram
Hi. I wanted to buy green tea packets, but was given just 4 quantity of it. On asking the manager p nagi reddy i was informed that only limited quantity
Is given to the customer. I agree that there can be restrictions on the quantity, but can the quantity decided on the mood of the manager? One of the fellow customer who tried to support me was denied a single packet stating that she is part of my family and only 4 quantity can be provided per family.

Can i get an explanation of why this restriction was imposed, specially on her, stating that she is part of my family. Had d mart started some family

Restriction scheme on behalf of government and how can the manager restrict another customer to buy green tea packets? I had clearly explained that i have heath issues and need to green tea, being rich in anti oxidants is useful for my health and that i am not going to do black marketing or sell it outside d mart which will reduce their sale. Please do not keep offers if you are not capable to provide it. Was is not easy for e to get 4 different bills in

Different counters at different time? Is that the kind of service that d mart provides. Also, i have bought ore than 20 packets of green tea once. So is
The quantity dependent on manager's mood? Can i get an explanation of the complete products at dmart and the restriction per family (Not per customer/

Bill). Also on requesting him to call his superior, this guy said that he is all in all and no one can dishonor his decision. And he told that d mart
Will not issue me a single green tea packet this offer season. Out of curiosity, just wanted to know what sensors had d mart installed to verify that its
Me who is entering again. Would like to get accolades for the same from indian government as it can be used in many places to restrict terrorist/ anti
Ocial activities.


I want the complete details of the employee as i want to file a case against him. Who is he to certify who are the members of my family. I am really
Afraid of this guy, as he can relate anyone to me, which might debard me of the government schemes which are based on the size of the family. So to
Restrict it, i request d mart to do a complete background check of my family and certify my family members, so that this problem is not faced by other me again and i am insulted in front of everyone.

I am going to take this matter to public sites if i do not get a proper reply/ reason from d mart by the noon of 10th aug. We are genuine customers and we really know how to take actions. Gone are the days when the store people can cheat customers and fool them.

After this kind of treatment how can you people stamp "thanks visit again" with a big smile? Do you think that customers will visit the store next time
After this kind of treatment or rather insult?

Sir/ madam
My name is sangam garg.. and lived in kanjurmarg (west). i went in dmart (kanjurmarg) in evening..08/08/2016. i went in changing room for trial a new tshirt... i hang my tshirt (that i wear on hanger) in trial room. then i came out to buy a paint. when i return back for trial paint, my shirt was not there. i found my shirt was not there. i asked to security he said, i dont know. he gave not any proper answer. and my shirt was lost.
Ir plz tell me what to do..

D- Mart has taken money from us for a biscuit packet that was not taken by us. We bought many things and were not able to understand whether we really took that or not. When we checked the receipt at home, then only we understand that the biscuit packet is not with us for which we had to pay. Again today they took Rs. 20 money from my husband for a carry bag which they told that I took it from them to put my things. But the truth is I used an old bag which I brought from home. I was not aware they took money for the bag from my husband as I was waiting outside. Afterwards when my husband told about that then only I came to know. I am trying to call D- Mart but no one is receiving the call.

D-mart security guard are very rudely behave with ladies and children they are using bad language with them and i told them that stop otherwise i will fill the against complain you then they told me that go get lost and do whatever you do and their colleague's are laughing and they are also told us call chief minister he will also not do anything o[censored]s. They are no fear about any one including chief minister. So their security is 3rd class security what i told about that brain less people's.

This happens with me everytime i visit demart. Everytime if i purchase anything from demart which has a free gift free on the main product, they fail to give me the free gift.
When happend in the begining i ignored, but now this is happening everytime. This is in regards to mira road demart.
I have the bill and product with me which says free gift available.

Date 19.07.2016
C. M. No.08-0059
Cashier am /08
I visited on that i pickup ghee patanjali rate was display rs.450/ but m r p was rs. 460, but in that bill they refuse to give me the product on display price. I feel it is cheating to the coustomer.

I feel it is learnt the price which you have displayed to the item, you to pay on that price.

Ashok mathur
[protected]

I did a shopping in d-mart seawoods (west), navi mumbai outlet yesterday date: 06.07.16 where they did the billing wrong. they charged me extra by adding additional stuff worth rs. 150 approx which i did not buy. i could notice it only after reaching home.
I) i bought 1 tadka pan for which they chrged me for 2 in nos. hence, instead rs. 129, they charged rs. 238/-
Ii) i bought garbage bag the price of which was mentioned as...

I'm baught a bag at[protected], i will going to exchange for a big bag
But exchange staff said exchange is not available here... That is bad
Myself d-mart is bad, i will tell to others... Not going to d-mart there is no exchnage...
Plz exchange my bag within possible early


I'm baught a bag at[protected], i will going to exchange for a big bag
But exchange staff said exchange is not available here... That is bad
Myself d-mart is bad, i will tell to others... Not going to d-mart there is no exchnage...
Plz exchange my bag within possible early

Hi, good morning!!
I pramod ranjane, leaving at ghansoli gharonda.
Every month me and my family purchase all grocery and useful material from dmart nut as per my whole experiance i inform to you your customers complaint service desk first time not responded positively.
We are purchase one pressure cooker dated on 25th may 2016. Prestige apple plus which is base on induction but after one week i observed cooker top side continuously flowing water so my normal gas (Shegadi) damage. Also cooker base is induction but this cooker was not working on induction glass also.
After that yesterday i visited to dmart and meet to prestige support team she said cooker top side flowing water was not a problem. Kindly use as it is and she again reply we will check induction base and reply on tomorrow.

So, kindly note that i am not accepted above reason. Because contiously water flow is not good for my another accessories and without induction cant accept this product for use.

Request you to please check and resolve on priority.
Waiting you are positive reply.

Regards,
Pramod ranjane.

Hi, i just visited your above address. After shopping we had ice cream at one of the counter. After taking first bite immediately we came to know that its spoiled food. We spoke to the vendor he also tested it & confirmed that its spoiled & asked us to throw the cones. After this i wanted to lodge complaint & spoke to store manager mr. Jatin, he tested the ice cream & said no issues. I told om that kids are vomitibng after having the ice cream but his attitude was like "who cares". I asked d mart to give me some samples certifying that ice cream has been purchased from them which they refused. I told the manager that will complained to food authorities but his reply was again like "we dont care",

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Request to take action on ramanthapur store hyd
May 12, 2016, 6:49 pm
From me
Details
Image. Jpeg
Dear sir,
Very goodevening!!!

Today i had a very bad experince at ramanthapur d-mart hyd store.
I went for shopping when i took the shaving blades packet something leaked from that packed & felldown on my costly shirt ₹2, 300/-. Same i complaint to store manager mr. Durga prasad but he spoke to me very lightly manner did'nt take any action when i ask him to help me out in this regard. I am middle class family person that shirt i purchased two days ago, for your reference see the pic of shirt color changed.


Note: i am expecting d-mart to replace my shirt or pay me ₹2, 300/- on urgent basis. One request please train store manager in such away that he should understand the pain of customers.


Sent from my iphone