D-Mart / Avenue Supermarts Complaints & Reviews

DMart — Price Discrepancy

One of my items I purchased was "CLOSE UP LEM 150 g" - Closeup Lemon Mint.
Its MRP(Incl. of all taxes) as written on the tag is Rs 58.00 while the D-Mart price printed on it is Rs. 56.84.
The price I have been charged is Rs. 58.80.

Food — D-Mart Selling bad food.

Sir
I bought a "Namkeen" from Chandu - " Bombay Mix " from D-Mark. Kandivali West - Mahavir Nagar.
They sold a Packed Namkeen which is 3 years after the expiry date.
Can you help me to get my money back.
I have bills and packing too.

Subhajit

hi there,
You can contact "Valetise" they are into parking management,
reach them on facebook or visit http://valetise.launchrock.com/.

It was a very bad experience on 1st July 2011 at around 12 noon I visited D’ mart- pune located on Aga khan palace road,
I was very shocked and surprised to hear from the D’ Mart employee Mr. Atish Gaikwad coming towards one of my friend and ordering him to disconnect the phone call (as my friend was talking on his personal mobile phone with his family). The reason he was told is that they (D’ mart) don’t allow talking on phones and sharing offers/MRP to friends or family. Mr. Gaikwad was using tough language and not at-all having manners to speak to a customer. He straight away started blaming that you have come here to disclose the rates (I think he has used “Bench Marking” term) to their competitors. Then my friend also was very upset as he was visiting for the first time from Bangalore to pune and that too in D’mart store. It was also very embarrassing situation for me, and then instead of arguing with Mr. Gaikwad, we thought of speaking to the Store Manager on this issue. Firstly he himself was pretending to be a floor manger and the main store manager is on leave- was told to us. The argument lasted for almost 20 to 25 minutes & then requesting to another employee standing nearby guided us to manager’s cabin. Before we could meet the Manger Mr. Gaikwad already reached him and informed him all the matter in his style,
I showed him the last dialled numbers (they were all Papa, Mummy, Nilesh- Bro, etc) and also informed him how Mr. Gaikawad started the argument without even thinking about D Mart’s image. But Now instead of apologising or saying sorry the Manger (Mr. Onil) too supported his employee and informed us to next time come with family members rather than keep on calling every one and informing them the best rates. This was height of nonsense people in D Mart. Then i requested the manager to show us about the company’s term and conditions or any policy letter stating not to use phone while shopping or not to disclose the rates to anyone.
I am having the full voice recording of the argument between us and D Mart’s mangers.
It was for the first time I came to know from D’mart that talking on phone is not allowed while shopping (Mr. Atish gaiwad’s courtesy) next time I will never visit the store and suggest other too the same.

bull D Mart!!!

very bad managment

Why there is no reply from D Mart management for the above issue?
Still sleeping ?

This is a very sad incident I would like to bring to your notice. The coca cola bottle blasted on our face. Reached the manager Mr Sushant to get this issued noticed, the response we got from him was " asa incident tho regular basis pe hota rehata hai uspe hum kya kar sakte hai". This response was not expected from the manager. This is not the customer service we are expecting from the staff. When asked the manager what's the next step the manager asked to clean our self and stand under the hot sun to get our self dried. The quote of the manager was pathetic. Manager stated " I cannot do anything else for you"

I Felt what the hell is this that if the manager is un able to resolve the issue of the customer then why is he there? Please get this issue resolved ASAP.

Being your regular customer I am expecting a positive and a speedy response from your end.

You guys... submit these comments or complaints onto the company website...
http://www.dmartindia.com/complaints.html

you have to bear in mind that each store is handled independently so whatever you say will always be heard by the one-sided management of that particular store... However if you mention this in the complaints section of the company website, the complaints are addressed directly by the head-office of the Dmart enterprise... that has much more of an effect than you can imagine, i have done this activity with another ice cream company and gotten a response within two days after which material was delivered on the 4th day by the company directly at my doorstep without me going anywhere... Case point here is great customer service for that quick response plus the fact that they actually heard me out..

You have to bring such issues to the notice of the company management... all the lower/middle-level store employees probably are not even concerned by the image of Dmart, the very store they represent... but if reported to a head office, a lost customer who faced customer dissatisfaction truly makes heads spin.

I PURCHASE NON-STICKY FRY PAN OF 1 YEAR WARRANTY FROM SOLAPUR OUTLET IN MAY 2012. IT STARTED STICKING ALL MATERIALS WHEN COOK IN DEC 2012 WITHIN 7MONTH.WHEN V APPROACH IN DEC 2012 TO YOUR MANAGER FOR CHANGE HE REFUSE TO DO SO WITHOUT BILL.WHERE AS WE WERE CARRYING WARRANTY CARD OF D"MART AND TREATED IN WRONG MANNERS. WHEN WE SHOWED HIM THAT MANUFACTURING DATE IS ALSO WITHIN YEAR TIME.WHEN WE GIVEN HIM WRITTEN COMPLAINT AND ASKED HIM TO GIVE ACKNOWLEDGEMENT HE REFUSE TO GIVE SO.
APART FROM THIS THEY NEVER GIVES FREE GOODS ON PURCHASING.ALL D'MART STAFF BEHAVE LIKE THEY DON'T NEED COSTUMERS.

purchased garnier L FA 50ml in Dmart-Garuda on 29 june 2011 (Wed)and when i went to home and found that there was nothing inside the Gariner box and i was shocked and i searched in all my bags but i could not found them .Then i realised that i had cheated .
It was surprise that such this happens in such big shops.
on 2 july saturday i went to Dmart Garuda and gave a complaint that there was empty inside the Gariner box but they did not respond properly.

The cost might be very small but such things i did not expect .

In future it might happen to some other persons for high value.
So i have given the complaint .

Be aware be aware of D-Mart -Garuda bangalore-Jaynagar

Sir,

This is a very sad incident I would like to bring to your notice which I faced on 25/10/11. The coca cola bottle blasted on our face. Reached the manager Mr Sushant to get this issued noticed, the response we got from him was " asa incident tho regular basis pe hota rehata hai uspe hum kya kar sakte hai". This response was not expected from the manager. This is not the customer service we are expecting from the staff. When asked the manager what's the next step the manager asked to clean our self and stand under the hot sun to get our self dried. The quote of the manager was pathetic. Manager stated " I cannot do anything else for you"

I Felt what the hell is this that if the manager is un able to resolve the issue of the customer then why is he there? Please get this issue resolved ASAP.

Being your regular customer I am expecting a positive and a speedy response from your end.

DMart — THEFT OF PURSE

MY PURSE which had my house keys, telephone & good cash amount IS STOLEN WITHIN THE PREMISES OF DMART & THEY REFUSE TO CLAIM RESPONSIBILITY< I AM GOING TO FILE AN FIR TONIGHT AGAINST THE COMPANY.

DMart — Display of A rated movies on cash counters

The store displays very conspicuously DVDs pf Dirty Picture an A rated movie on all cash counters. This being a family store this should not be allowed. The manager in the store said no action can be taken when I complained to him.

D-MART koperkhairane(VENUS SUPERMART (P) LTD) — manufacureing defect goods not replaced

Team,
I have purchased a ALPHA TROLLY BAG'
Color- Blue, Barcode No - [protected], Invoice No-600 9/10/09 from D-Mart Koperkhairane, Navi Mumbai.

Due to some manufacturing defect, i submitted the bag to DMART KK branch(date- 3rd oct 2010, Invoice No- 1329) as it was still under warranty period.

It has been more then a month now, DMART offcials(Navin Singh) are not willing to take any action regarding the same neither they call up or replace their defective product back. Rather they come up with reasons which are not satisfactory. As a regular customer of DMART this is annoying.

Kindly request you to take proper action against this and replace me with the above mentioned product else I will be forced to take drastic action which could be a complain in the Consumer forum.

Avenue Super Marts Pvt Ltd (ASPL)

DMART Team,
Thanks for replacing the above mentioned product. Now we are satisfied with the DMART service. Hope this continues in the near future. thank you.

i am not agree to this the shopping in d mart is the best one the cheapest rate good quality we cant get in other place flexible rate shopping by meddile person also.

i dis agree towards the same as the people face some issue related to parking but the product quality is v good in cheap rate good for all type of people.

Take a strict action

I agrree with u .Staff employed in D mart have no basic manners.They treat their customers like beggars who have come to take things from them "FREE OF COST

I do agree with you. Staff working in D'Mart are manner less. Today I had been mart & approach the counter for payment after selecting articles costing about. Rs. 4000. But staff refused to sell some articles . I asked why ? But. Staff was reluctant to tell any thing, just he said it's our right. Nonsense manner lesss behavior of staff. I refused to purchase other material & left mart. If anybody from high level in charge from mart want to contact me on this matter is most welcome.
B B Patil,
Ruikar Colony,
Kolhapur.

D'Mart — rude behave by Customer Care

Respected Sir


I have been to D'Mart Vasna Road Vadodara, I was suppose to return a single thing which was billed by mistake, I took help of Costemer Care of same Location.

There was Dhruwangi in Costemer Care she is very rude. Her behave was not like costemer care ppl. she was not about explain anything. she blundly said no. I got debate with her.

Now I want to know is there any process or schedual for the prolem?

Wanna take some legal action, Thank you

Mir Raish N.

I had been charged twice for a single item at DMart, Hinjewadi, PUNE. I noticed it immediately after the cashier punched the same item for more than once. I called up the manager immediately. Inspite of seeing the mischarge they said it happened by mistake and did not want to correct the same. Later I thought of quitting and not buying from this outlet. Though I clearly saw it was done purposefully. Further to this, they have kept all their weighing machines for loose items purposefully below the fans, so that it weighs more than actuals. I think their license should be cancelled for such cheating behaviours with customers.

Retailing is at its peak... Customers are favored like never before.. And at Such times, D Mart presents itself as one of the most unfriendly Retail outlet...

It has a security system where every bag carried in by women are sealed at entrance in another stinky smelly bag which you are forced to carry around. which is unsealed when you reach the cash counter.

Secondly it has either these huge push around trolleys or these plastic baskets to carry things around. You are bound to bump into things or people atleast 5 times during each visit there..

But the most disappointing incident which made me put this up on the internet is their attitude towards customers.
My company as a reward for some scheme provided me with a hamper including vouchers for Dmart. The vouchers were valid for 12 months, after 5 months when i finally decided to use them i visited the store at Mulund. Since they were kept for 5 month, the signature on the seal was faded to the extent of being invisible on one besides the ink mark.

The store employees refuse to accept the voucher. It still bore the issue date and seal. And morevoer, when i pushed that i need to talk to the higher authority, the concerned person refused to meet me.

This is utter insensitivity, that to for a transaction that's already paid for.