Today, 29-11-24 in Dmart, Virugambakkam branch, Chennai, @ nearly 11am to 12pm, after collecting required items and reaching billing counter, half of the items were billed and when needed to bill jaggery powder packet 18 nos. the counter personell said only 3 nos. of the item is allowed per person. The main reason for my shopping today was to purchase jaggery for my home need and parets. So I said there's no instruction notice stating that above item. She enquired with supervisor/ manager ( a lady) who was too rude and said can't bill more than 3 nos. of jaggery packet, and shouted to understand "D- mart is a retail shop and not a whole sale shop". Hence she will not allow me to purchase 17/18 packets". (Ofcourse I am purchasing the product at the retail price mentioned by them and not wholesale price, which would cost lesser). She was harsh in her attitude. I said if can't purchase jaggery 17 packets, will not purchase other things, as its for parents who's diabetic and its for 2 to 3 months.Already the bill has come upto Rs.4000/- and had one more basket to be billed. She said then don't buy any of the items and walked away instructing other staff to take away all items. So my hardwork of collecting all required items to purchase for nearly one to one and half hour become waste.
If a notice was placed above the item, then I will agree as its my mistake. The instruction was not placed above the item which is their mistake and no politeness in the lady supervisor/managers behaviour. As customers we are polite and approach them with respect. But this lady supervisor was very rude, impolite and disrespectful. Please do needful as such behaviour will affect business, other customers and may influence other workers too to follow the same. Kindly educate on good customer relationship behaviour.
D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
