D-Mart / Avenue Supermarts Customer Care
Avenue Supermarts Ltd.
Customer satisfaction rating: 1%
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240
COMPLAINTS

D-Mart / Avenue Supermarts Customer Care

Avenue Supermarts Ltd.

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Address
Anjaneya Cooperative Housing Society Ltd., Orchard Avenue, Powai
Mumbai
Mumbai City District
Maharashtra
India - 400076
Landmarks:Opp. to Hiranandani Foundation School

Customer Care Phone Numbers and Contacts

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106
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52

Additional info
Customer satisfaction rating
1%
Complaints
240
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

D-Mart / Avenue Supermarts related photos (38)

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D-Mart / Avenue Supermarts Complaints & Reviews

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D Mart — While returning an item 2% charge is deducted in case the mode of payment is card

 Shweta Baldevkumar
D Mart is big venture like Big Bazar, More, Food Bazar. Recently I returned an item which I had bought using credit card. To my surprise, they had deducted 2% as it was card charges. But the return amount slip that I signed had the actual return amount and not the deducted price. They maintain a separate register (manual entry) which record the deducted amount.
My complaint is D Mart is not way too small shop to deduct 2% card charges. Secondly they must upgrade their system to reflect the deducted price on the return slip. And also the staff must inform the customers while buying products...
Complaint comments  Read comments [1]Complaint category Department Stores

D-Mart / Avenue Supermarts — Staff behaviour

 sandeep kumar chaudhary
I visited my nearest d mart store at panel navi Mumbai. I purchased seven items. Went for billing at the last counter. She refused to bill first saying that it is a counter of billing for up to 10 items when I counted the items and showed that it is less than 10 she billed it but argued me. It is to remind you that the counters were empty. I called the manager on duty. On that an employee namely mr. Sandeep sharma came to me and he said that he is the senior most employee of the mart . When I asked that why would you not bill a customer if his goods for billing is 12 to 14 in quantity and the billing...
Complaint comments  Read comments [1]Complaint category Government Organizations

D-Mart / Avenue Supermarts — Nivea powder

 anamary fernandes
The powder is half 400gram bottle only 200 gram of the powder is in it I am shocked the bottle to see half it is still sealed.i want it replaced as soon as possible I didn't had this expectations from dmart such a big bottle and only half of the powder is filled this is how u cheat peolpe.hence forth we won't buy any stuffs from dmart customer service is also very low in dmart and then you people cheat customers in this way very bad I am too much disappointed with ur service....
Complaint comments  Read comments [1]Complaint category Cosmetics

D-Mart / Avenue Supermarts — They float their own rules

 vilwadriraju
Re: d’mart, mulund west, mumbai.

I am a regular customer of d’mart, mulund. They have express checkout counter where the quantity is limited to 10. They have differenciated between quantity and items.
And the express check out says upto 10 quantity. If you buy 11 numbers
Of one item you are disqualified to use this checkout.
But alas! It does not happen. The cashiers apply their own rules as also the team managers, supervisors, managers etc.
I like to take advantage of the express check out, so i limit my purchases to 10 or less.

Today...
Complaint comments  Read comments [2]Complaint category Department Stores

D-Mart / Avenue Supermarts — Defected shirt return/exchange

 Ashgupta70
Dear Sir/Madam,
I would like to draw your attention about my experience at Kharghar D Mart. I bought three shirts (each costing Rs 399) about more than a month back. I took trial of same company(JAFF) shirt of same size as provided by store lady. Out of these, two shirts fitting was found perfect however when I opened third shirt before two weeks, it was quite tight on sleeves. therefore I went to D-Mart customer care and told the customer care person about this and I told that I do not have bill but tags are still attached to my shirts so you can trace back. But that person was quite rude...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

D-Mart / Avenue Supermarts — Destroyed my master debit card

 manoj chalke
Dear sir/ma'am,

I was visited to d'mart (dhokali naka - thane west store) on 03rd august for purchasing some essentials post i used my master debit card for billing purpose but somehow i forgot to take it back. after realizing that i forgotten my debit card at d'mart i immediately rushed back to d'mart (within 24hrs) but they destroyed my debit card.
After some arguments they told me to go and registered the complaint against us.
Now my bank charged me rs. 230, this must be reimbursed to me through d'mart

Thanks & regards
Manoj chalke
[protected]...
Complaint comments  Read comments [1]Complaint category Department Stores

D-Mart / Avenue Supermarts — Increasing the size of my family by declaring other customers to be part of my family

 Kunal3008
Incident in d mart ramachanderpuram
Hi. I wanted to buy green tea packets, but was given just 4 quantity of it. On asking the manager p nagi reddy i was informed that only limited quantity
Is given to the customer. I agree that there can be restrictions on the quantity, but can the quantity decided on the mood of the manager? One of the fellow customer who tried to support me was denied a single packet stating that she is part of my family and only 4 quantity can be provided per family.

Can i get an explanation of why this restriction was imposed, specially on her,...
Complaint comments  Read comments [2]Complaint category Law & Civil Rights

D-Mart / Avenue Supermarts — To about lost my t-shirt

 sangam garg
Sir/ madam
My name is sangam garg.. and lived in kanjurmarg (west). i went in dmart (kanjurmarg) in evening..08/08/2016. i went in changing room for trial a new tshirt... i hang my tshirt (that i wear on hanger) in trial room. then i came out to buy a paint. when i return back for trial paint, my shirt was not there. i found my shirt was not there. i asked to security he said, i dont know. he gave not any proper answer. and my shirt was lost.
Ir plz tell me what to do.....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

D-Mart / Avenue Supermarts — Charged for the things that were not bought

 Bonani
D- Mart has taken money from us for a biscuit packet that was not taken by us. We bought many things and were not able to understand whether we really took that or not. When we checked the receipt at home, then only we understand that the biscuit packet is not with us for which we had to pay. Again today they took Rs. 20 money from my husband for a carry bag which they told that I took it from them to put my things. But the truth is I used an old bag which I brought from home. I was not aware they took money for the bag from my husband as I was waiting outside. Afterwards when my husband told about...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — Security purpose

 HaryoHaryom
D-mart security guard are very rudely behave with ladies and children they are using bad language with them and i told them that stop otherwise i will fill the against complain you then they told me that go get lost and do whatever you do and their colleague's are laughing and they are also told us call chief minister he will also not do anything of us. They are no fear about any one including chief minister. So their security is 3rd class security what i told about that brain less people's....
Complaint comments  Read comments Complaint category Security Services

D-Mart / Avenue Supermarts — Free gifts on product purchased.

 Rubikabani
This happens with me everytime i visit demart. Everytime if i purchase anything from demart which has a free gift free on the main product, they fail to give me the free gift.
When happend in the begining i ignored, but now this is happening everytime. This is in regards to mira road demart.
I have the bill and product with me which says free gift available....
Complaint comments  Read comments Complaint category Food

D-Mart / Avenue Supermarts — Price tag on display

 ASHOK MATHUR
Date 19.07.2016
C. M. No.08-0059
Cashier am /08
I visited on that i pickup ghee patanjali rate was display rs.450/ but m r p was rs. 460, but in that bill they refuse to give me the product on display price. I feel it is cheating to the coustomer.

I feel it is learnt the price which you have displayed to the item, you to pay on that price.

Ashok mathur
[protected]...
Complaint comments  Read comments Complaint category Credit Cards

D-Mart / Avenue Supermarts — Wrong billing

 karishmanainsy
I did a shopping in d-mart seawoods (west), navi mumbai outlet yesterday date: 06.07.16 where they did the billing wrong. they charged me extra by adding additional stuff worth rs. 150 approx which i did not buy. i could notice it only after reaching home.
I) i bought 1 tadka pan for which they chrged me for 2 in nos. hence, instead rs. 129, they charged rs. 238/-
Ii) i bought garbage bag the price of which was mentioned as rs. 55 on the pack & they charged rs. 89/-.

As my bill was approx 5000 rs., i did notice this only after reaching home when i crosschecked.
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — Exchange of bag & plastic lunch ware

 thirumalesh084
I'm baught a bag at[protected], i will going to exchange for a big bag
But exchange staff said exchange is not available here... That is bad
Myself d-mart is bad, i will tell to others... Not going to d-mart there is no exchnage...
Plz exchange my bag within possible early


I'm baught a bag at[protected], i will going to exchange for a big bag
But exchange staff said exchange is not available here... That is bad
Myself d-mart is bad, i will tell to others... Not going to d-mart there is no exchnage...
Plz exchange my bag within possible...
Complaint comments  Read comments Complaint category Appliances

D-Mart / Avenue Supermarts — Induction cooker apple plus

 Pramod Ranjane
Hi, good morning!!
I pramod ranjane, leaving at ghansoli gharonda.
Every month me and my family purchase all grocery and useful material from dmart nut as per my whole experiance i inform to you your customers complaint service desk first time not responded positively.
We are purchase one pressure cooker dated on 25th may 2016. Prestige apple plus which is base on induction but after one week i observed cooker top side continuously flowing water so my normal gas (Shegadi) damage. Also cooker base is induction but this cooker was not working on induction glass also.
After...
Complaint comments  Read comments Complaint category Products & Services

D Mart — Food products (ice cream)

 Rupali Rane
Hi, i just visited your above address. After shopping we had ice cream at one of the counter. After taking first bite immediately we came to know that its spoiled food. We spoke to the vendor he also tested it & confirmed that its spoiled & asked us to throw the cones. After this i wanted to lodge complaint & spoke to store manager mr. Jatin, he tested the ice cream & said no issues. I told om that kids are vomitibng after having the ice cream but his attitude was like "who cares". I asked d mart to give me some samples certifying that ice cream has been purchased from them which they refused. I...
Complaint comments  Read comments [1]Complaint category Food

D-Mart / Avenue Supermarts — Request for taking action on ramanthapur d mart store

 Mohdasifali4u
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Request to take action on ramanthapur store hyd
May 12, 2016, 6:49 pm
From me
Details
Image. Jpeg
Dear sir,
Very goodevening!!!

Today i had a very bad experince at ramanthapur d-mart hyd store.
I went for shopping when i took the shaving blades packet something leaked from that packed & felldown on my costly shirt ₹2, 300/-. Same i complaint to store manager mr. Durga prasad but he spoke to me very lightly manner did'nt take any action when i ask him...
Complaint comments  Read comments Complaint category Products & Services

Dmart — Kabuli chana / actual mrp on product and selling mrp

  vamshi krishna
incident date : 12 may 2016
at dmart hyderabad sheikpet
When i went buy in dmart supermarket, sheikpet hyderabad, i had taken half kg packet of kabuli chenna, it has mrp 66 rupees and while billing the mrp was 86 ruppees on that they are giving the discount, this how they are cheating the people finally i argued with them but they are refused to sell the product at mrp
i wanted to make the people aware about this...
Complaint comments  Read comments Complaint category Food

Dmart — Cheating customers with unethical return and replacement policy

 user00987
Bought items including garments with bill numbers 04-0036 amount rs. 4058/- and 09-0095 amount rs. 2848/- both dated[protected] at tolichowki branch, hyderabad. While purchasing when enquired with the sales exeuctive i was told that garments can be exchanged later for any genuine issues. When approached dmart on[protected] for exchange they simply denied stating that there is no exchange policy and mentioned that customers should ask before buying garments. Also, it was no where mentioned across the store as claimed by them. The bill generated after buying states that "no returns/exchanges is permitted...
Complaint comments  Read comments [5]Complaint category Clothing, Shoes & Accessories

Dmart Warangal — Rude behaviour of parking security of d'mart warangal

 Minhaj Anees Syed
I am a regular customer of dmart warangal location every month i do shopping worth of atleast rs 5000 to 10000 . Yesterday i visited d mart and in parking place some one has pulled his bike and went away so there was an empty space so i went to park my vehicle and the security was so rude and did not let me park and he started pulling my bike with his hands and i felt very bad . Is this is the way of welcoming a customer and i went away without shopping i feel bad to say dmart warangal has lost a loyal customer just because of rude behaviour of security in parking place. One more thing always preference...
Complaint comments  Read comments [2]Complaint category Department Stores

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