D-VoiS - Broadband Pvt. Ltd — Bad Service

Jatin Sutaria

from Gurgaon, Haryana

Address:

Mumbai City, Maharashtra

Hi I have 2 ION connections one for my office and one for my residence. My internet connection is very intermittent and poor at best. Connection goes down post 6 pm. Now I am not having connection even during day time. I have filed several complaints. Even worse - somebody even marks the complaint as resolved without informing me and I get a message the problem is solved as per my message. Now I am trying to get hold of a customer service executive since today morning. Problem is even being kept hold for 7+ minutes multiple times no body comes on line. Request some body to look into this or else I won't have any option to take the matter further. My login id is jatin_4567 and mobile number is [protected]. Thanks, Jatin Sutaria, Mulund, Mumbai

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Comments

prasshantg

from Pune, Maharashtra

I have registered complaint from last five days. Router is not turning on. No answer from ION support staff for last five days. Customer executives are giving just excuses and forwarding requests. Somehow managed to get hold off one of technician from support and he mentions that I need to buy modem/router myself. They will not be able to provide it. Very bad service and poor experience with support staff.
My email ID is prashant.[protected]@gmail.com and ION username is prasshantg