D-VoiS Communications Customer Care
D-VoiS Communications Pvt. Ltd.
Customer satisfaction rating: 4%
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122
COMPLAINTS

D-VoiS Communications Customer Care

D-VoiS Communications Pvt. Ltd.

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Address
KHR House, 11/1 Palace Road
Bangalore
Bangalore District
Karnataka
India - 560054
Landmarks:Entrance from Cunningham Road

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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+91 80 4511 4520  [Helpdesk]
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+91 80 4511 4500  [Bangalore]
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+91 80 4511 4511  [Bangalore]
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Customer satisfaction rating
4%
Complaints
122
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

D-VoiS Communications related photos (16)

D-VoiS Communications Complaints & Reviews

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D-Vois Communications — internet not working since from february 01, 2019

 Bangalorien on Feb 4, 2019
Hello Team,

My register mobile number is [protected]. Internet connection is not working since from past four day and I am keep following up with customer care support for the same with no luck. Request to resolve the issue or refund last recharge amount and deposited amount so that I can opt for other service provider.

Thanks,
Mohammed Shariff....
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — customer service

 Pradnya Kolte on Jan 28, 2019
First of all its false advertisement in their ivr. Best customer service it seems.
I complaints almost 2 months back as one of the guys abused me on the call because i was persistent to get my internet working asap.
In multiple occasions they have refused to transfer to supervisor upon asking which ideally you can't do as per what i understand because i come from same field.
The internet has issue every now and then and even if the local engineers at office are available they won't help after 7.

I hope at least now i would get some help...
Complaint comments  Read comments Complaint category Broadband

D-Vois Communications — slow browsing issue

 Danish Faiz Anwar Dalvi on Jan 14, 2019
Dear team,

I am facing slow browsing issue since last 2 weeks or more for which i have already raised the complaint but there is no resolution... I request u to resolve my issue otherwise i need to re think before refilling my account and i have no other option than to raise the complaint on consumer court, trai and on social media.

Still i am facing the issue with downloading any movie through utorrent, browsing any movie through hotstar, sonyliv live matches, voot app and other banks websites.

It is the # service which, i am getting since last 1 month or...
Complaint comments  Read comments Complaint category Broadband

D-Vois Communications — services stop from last 8+ days

 Harsh.patil1626 on Jan 8, 2019
You guys are shamelessly closing all raised tickets without resolving and neither even bothered to help even after raising issues at social media.
I been harping for assistance since 1st jan but yet none have approached nor issue is been resolved. The payment was done in advance and these days impact is been charged to me without delivering the service.
https://twitter.com/meak1626/status/[protected]?s=19...
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — misdirection by not informing customers about essential specifics.

 jayant0010 on Nov 12, 2018
The mentioned company is a broadband internet service provider. When I approached the company for an internet connection of 10MBPS, I was never told about the company's policy on throttling and traffic shaping. It was after I paid and received a connection that I noticed that my network speed was not up to the mark. Actually, not even close to the bare minimum. After placing multiple complaints, I was told by the customer service executive that actual download speed would be one-eighth of the speed I paid for. That would mean that on paying for a 10 MBPS connection, I would receive a 1.2 MBPS download...
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — ion

 Kr Liju on Oct 6, 2018
Under d vois i believe the ios broadband comes. They have the pathetic service i have ever seen. From 3-4 days i have complained 3-4 times and eventually no resolution. I was literally impatient now and anybody will be

1st time the complaint itself was not logged.
2nd complained was logged on[protected] and no one contacted me.
3rd i contacted them again and it was that they will send technician the next day morning and even that was false commitment.
Now yesterday[protected] i raised other complaint and i told that was someone will contact me wihin 9 to 11...
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — internet connection not working

 girishkumar0502 on Oct 1, 2018
My internet connection has been intermittent for last 10 days.

Every night it stops working at around 9:30 0r 10:00 pm and then works the other day in the evening. Even after multiple complaints the same issue pops up every day.

Every time the customer care tells me that the technician will visit but they do not and close the issue. The connection works for 2 to 3 hours and goes back to no or intermittent connection....
Complaint comments  Read comments Complaint category Broadband

D-Vois Communications — service issue

 Babu Rabi on Aug 11, 2018
Hi team,

This a high time for me for this cheated company.. These people don't even serve internet connectivity at my home since last 3 month.. Everytime i complaint a person came in and do activate the service for 5 to 10 mins only. Once he left the connection goes down again until i raise a new complaint..in the last 2 months i have already raised around 40 to 50 complaint. Hardly i get the connectivity of 10 mins per day... Yesterday related to my complaint i receive this msg..

Dear pr_1982, your complaint tkt1615986 has been resolved, for any further assistance...
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — wifi connection irritation

 Babu Rabi on Jul 30, 2018
Hi team,

I'd.. Pr_1982

This is due to the frustration and the harrasment that your company is repeatedly giving me as a customer.

Since last 2, 3 months almost everyday there is no connectivity for my residential connection.

Everyday i need to call up ur customer care stating my internet is not working and they are always with the same response.. Engineer is on the way. Which almost take 48 hrs to reach at my home that too after an additional call to ur esteemed organization.

The engineer did thenthing sorted in the evening...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

D-Vois Communications — wifi connection

 Falguuni N Zaveri on Jul 17, 2018
This company should not be allowed to be there.. It causes so much stress and problems for ppl. From last 4 days tomm will be 5 mine internet not working, i have been calling them everyday morning and evening and i hear the same recorded message from the person sitting there..its like a robot speaking.. whenever ask for supervisor Mr. Prakash Pande one name i came to know..is always on the phone.. doing what God Knows. Taking full money for the service and every two days the internet shuts down and then start calling them.. plus work gets effected.. Please, Its my request, do something.. Infact,...
Complaint comments  Read comments Complaint category Broadband

D-Vois Communications — internet services down since 4 days

 Saaquib Sayyed on Jul 14, 2018
Ion internet service sucks!!!
My internet service is down since 4 days & everytime on call they say next day their [censored]ing tech will resolve the issue.
Their tech is busy licking somewhere that he didn’t even show up!!!
These basterds charge for a month & provide service for 18-20 days, so ultimately they are fooling in charging lesser pay for 5M in comparison with other ISP’s but they are [censored]ing smart & if you call their idiot cust care those are morons trust me, they say TAT is of 24 working hours.

These companies should be busted by the governments, they...
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — no internet service

 vijendra_25 on Jul 6, 2018
I am Vijendra Katiyar from CBD Belapur Sector 8 Navi Mumbai. I have paid for the annual subscription for broadband at my residence. I am extremely dissatisfied with the internet almost after every two days the internet is not available. It seems like they have taken customers for granted even after complaining they don't attend to resolve the issue. I am not getting internet since last 24 hours but no one cares from ION. I was committed to get the issue resolved but no one came for almost the entire day. This is not just once similar service issues have happened in past wherein they have left the...
Complaint comments  Read comments Complaint category Broadband

D-Vois Communications — no internet connection from 1st june 2018 till now.

 ameeta parmar on Jul 5, 2018
We have a fiber to home internet connection and 10mbps 28 days plan. Internet is down from last five days. I have log complain in all ways through mobile app, phone call and thru online account. Log many complain continuously daily and called up customer care. Still the issue is not resolved.

Customer care is also not good takes 25 + minutes of time to get on call with agents and they are simply talking standard scripted lines. Issue is escalated and team will visit by today eod to solve the issue. No one turns up. No follow ups. More painful is customer care resolves all the raised...
Complaint comments  Read comments [1]Complaint category Internet Services

D-Vois Communications — worst service provider - ion dvois

 VMathivanan on Jun 24, 2018
They are taking customers for granted. They change subscription plan every month. Out of 28 days minimum 5-7 days no connectivity.
And if you dont recharge before expiry time/date, they dont even allow a second more than the expiry time.
We should adjust for a week without connectivity and they cannot even bear a couple of hours, forget days.

They are not capable of handling such a huge customer base they got just because of word of mouth. Just imagine negative feedbacks from the same customers. Do you think you will have this base in future?

Kindly...
Complaint comments  Read comments Complaint category Broadband

D-Vois Communications — regarding non resolution of internet connection issue

 UmaAmbe on Jun 21, 2018
I have logged several complaints in ion's customer care, sion as internet connection was down on 18 june 2018 but still after 4 days there is no action taken by them to resolve the issue. Every time when i call to their customer care at sion the bpo executive says that they will arrange an engineer for resolution of issue which never happened from past 3 days. I have subscribed for 1 year, 50 mbps plan with d vois communication last monthand need some guidance to take strict action against them due to non support....
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — bad customer care / internet experience

 Shelly Mangat on Jun 12, 2018
To whomsoever it may concern,

I have a connection with ion by the registered mobile no: +91-[protected]. This is to let you know that i have been complaining of no internet for over week, since the day they installed fibre cablenet (Which is suppose to never shut down and never be slow). I have been calling atleast 3-4 times a day and been kept on hold for over 15 mins to speak to a customer care executive. Its been 10 days and there is no technical person who has come to my house or no call back from anyone from the customer service team. What kind of a network is this??? What customer...
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — poor service and internet issue resolved [Resolved]

 ashok.jd on Apr 20, 2018
Sub: Internet Issue

I'm facing internet disconnection issue for more than 10 days. I have been calling the customer care and raised multiple tickets, despite I'm not seeing any response.

After long struggle an engineer came and he could not resolve the issue. I got fed-up and sent email for terminating both internet connections I have with this guys. Even for service termination, I'm not getting any response from this guys.

Very poor and pathetic support from the service provider.

Below are the ticket raised by me

TKT1207474
Complaint comments  Read comments Complaint category Broadband

D-Vois Communications — complaint about very very poor internet service in navi mumbai

 nkpathak0607 on Mar 1, 2018
On recommendation of my colleague, I have opted your residential internet facility and your representative Ranjit kr Roy had assured best internet service which is now turned worst service in Nerul.
Since Feb'17 I have lodged 48 times internet connectivity problem with mumbai customer care and all complaint was resolve after 24 hrs to 40 hrs and most of time no technician comes to my flat .
Your Bheemashankar franchise rating is2.00*-(two ) and out of 20 franchise in navi mumbai, 15 have 1.00 to 2.00* ranking and you have not observed feedback from consumers also.
Now many a...
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — internet not working for last 3 days

 Nimbargis on Feb 24, 2018
Hi everyone,
I wanted to let everyone know my experience with i-on broadband (https://customer.i-on.in/), which is one of the worst.
My internet connection is not working from 21st feb. I had called them and informed about this while i raised a online compliant (Tkt1041691) on their portal.

I did not recieve a response from them for 3 days and when i called them today i. E[protected], they say that they don't see compliant.

After speaking to them on call for 30 minute, they acknowledge they have recieved the compliant and requested for a callback after...
Complaint comments  Read comments Complaint category Internet Services

D-Vois Communications — did not return the money

 Vhulk on Feb 19, 2018
D-vois / i-on internet company in vashi - navi mumbai, i took one year connection from the d-vois, month later i had to change my rented apartment at another location due to personal reasons, before moving i asked d-vois if they can shift it to that new location and they said yes., after my moving they said no, they can't give connection there, since march 2017 i am asking them to return my money on prorata basis, but they haven't done, i had several phone call and several email to them. But no response, every time i get one consistent answer, "we have asked the relevant department and they will...
Complaint comments  Read comments Complaint category Internet Services

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