D-VoiS - Broadband Pvt. Ltd — Refund for March payment

Address:

Pune, Maharashtra

I am a subscriber of i-on services, My user id is rrk1203. I did a transaction on[protected]:24:09 for D Vois Broadband Pvt Ltd via Net Banking – ICICI Bank using Citruspay. The total amount is 1247 INR. The transaction number is [protected]. However the transaction failed and I need to repay the amount using HDFC credit card. I have contacted Citruspay and they told me that the transaction has been successfully processed from their end. However the payment history page only shows the credit card transaction. I have called their customer care several times. First they told me to attach the Bank Statement. Then they told me that they did not get the payment from Citrus. I forwarded him the mail from Citrus. Then they told me that their mails are not working so they can not proceed. When I called again after some days they told me to call tomorrow since there was no guy in the related team. Even after 1 month I did not get refund of the same amount.