D-Vois Communications — ion: worst customer support in the world

Address:	Mumbai City, Maharashtra
Website:	i-on.in

The worst service ever. Never go with their cheap plan. Their internet service and customer support are worst. Installing a new connection or an existing connection is having a problem, you have to daily call and take followup. They are very busy guys and never care about customer request. Their target is to just sell as much as possible.

I called 16 times in last 10 days and still, the problem is unaddressed and they are saying that they will call back. Now what more to expect.

I posted my feedback on their facebook page still, the problem was not resolved. Here is their reply:

"i-on as communicated with you on call, your complaint is been taken on priority basis, we will get back to you with a solution as soon as possible. Team i-on."

Now the most interesting part - even after 3 days of posting this reply by them, my connection is still active. Now what more i can expect. This is what they call as priority support.

Ideally, after raising a problem on social media, i thought that it might get resolved on the same day. But see how sincere these people are. The reason which they gave is - they don’t have technician as of now. So they asked me to wait for one more day now. This is the same answer i get whenever i call.

If you really have free time and lots of patience, then only go for ion internet else switch to other.