| Address: | Bangalore, Karnataka, 410209 | | Website: | www.dvois.com |
Dear Everyone,
I have been a resident of Kamothe using D-VoiS Communication Services as my ISP for the past 7-8 months.In the past they had been real good in providing the service, but in the last few weeks the connection was dead for more than 12 hours.Last week the connection was down for the entire day to add on to that their lazy customer service agents who are firstly in the wrong spot altogether. They are monotonous and really get on your nerve with their set dialogue. They say that if a complaint is raised, it will get resolved within 48 hours.That means don't irritate us for the next 48 hours and the customer cannot register a complaint for the next 48 hours or even escalate the issue as the customer service agents say to mail it to the customer care mail id to me which is ironic.They also say that the technical guy is not on field after 7:30 PM, So if your connection goes down after 7:30 PM then you would have to wait till the next morning 12:00 noon till the issue is resolved and this thing has happened a lot with me and also they are accepting their fault but not ready to present any waiver.
To summarise I would say that their service has gone from bad to worse.I had registered a complaint at 10:45 am today to which the Customer Care guy said that the technical guy would come within an hour and has still not come. This is not the first time this thing has happened and to this would like to register a complaint against them and make them understand the problems faced by the entire customers
My Complaint ID KE[protected] Was this information helpful? | 
Post your Comment